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05/22/2017

Flexible POS Drives Customer Satisfaction for Blue Orleans Creole Restaurant

When Tennessee’s finest Creole cooking restaurant, Blue Orleans, was recently faced with massive productivity delays caused by their new point of sale (POS) system, the owners turned to NCR. Blue Orleans had used NCR Aloha POS technology for over nine years before making the decision to switch systems. After less than two weeks of constant complications with the new system, the owners returned to NCR and had the latest version of NCR Aloha POS installed in a matter of days.

Blue Orleans’ decision to replace their original NCR Aloha solution with an alternative system unleashed a proverbial avalanche of operational malfunctions at their new downtown location, creating a bad impression for many of their new customers. The local NCR Aloha channel partner, Hospitality Control Solutions, quickly replaced the system with a new NCR Aloha POS solution that was more feature-rich and intuitive than their previous installation, along with new terminals and printers.

The new solution dramatically improved operations because it was more complete, far faster, more flexible and user-friendly than the system it replaced. NCR Aloha technology quickly gave management the ability to streamline food preparation and delivery, brought gift cards back online and easily ran promotions again with simplified back-office management. 

Incorporating the NCR Aloha POS software had Blue Orleans back up and running like a well-oiled machine overnight. Not only did NCR’s technology get the staff back to full productivity, but the software exceeded the restaurant’s expectations by helping them serve their customers faster and easier than ever before.

“NCR knows the restaurant business inside and out and continuously aims to help restaurant operations run smoothly and efficiently,” Cherita Adams, owner of Blue Orleans, admits. “Thanks to Aloha, we were able to focus on what we do best – efficiently and flawlessly serving up the finest Creole cooking.”