First Hotels Rolls Out StayNTouch Platform at 32 Locations

StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, announced its partnership with First Hotels where it plans to deploy its Rover PMS and Zest products across its portfolio in Sweden, Norway, Denmark and Iceland. The group has started rolling out the StayNTouch product suite to all of their 32 operated or owned hotels to be completed in early 2018, making the StayNTouch PMS the new brand standard for First Hotels.

"We selected StayNTouch after reviewing about 40 other property management systems. Why? Well, we prefer technologies that are simple in nature. They must fulfill all our requirements, but also be easy to learn and easy to implement. Like many hotel companies, we experience high turnover and thus the system needs the capability to train new employees easily," said Vibeke Raddum, CEO, First Hotels. "It is also critical that it be future-minded, e.g., mobile check-in/check-out, door lock integration and whatever next is going to come down the road. This is where StayNTouch did a great job."

"While we look to the future, we also do not want to change how we think and work in order to replace a PMS," Vibeke Raddum continued. "Don't get me wrong, we are flexible, but we didn't want to reinvent the wheel. StayNTouch understood our previous platform and were able to deliver a similar workflow process that wasn't intrusive."

StayNTouch offers hotels the opportunity to integrate multiple cloud-solutions on one platform:

• Rover PMS: Next generation Hotel PMS, fully cloud, fits on every device, optimizes hotel operations from front desk, to groups, to housekeeping to revenue management. Simple monthly pricing that includes training, integrations and configuration.
• Zest: Enables guest pre-engagement and guest services via mobile web. Guest-enabled mobile check-in & out via smartphone or desktop. Private labeled, PMS-integrated mobile check-in &/or checkout. Bill review, preference collection, upsell opportunities, and remote key fulfillment. Promote and monetize late checkouts.
• Zest Station – Lets guests skip the line and get on with their stay via self check-in, key retrieval and check-out processes. Minimal investment, low maintenance system that promotes upselling and frees staff for other activities.