Delano Miami Beach Integrates Nuvola’s Full Optimization Platform


The iconic Delano South Beach selects Nuvola as its single source for service optimization and guest engagement software. The resort is part of the first dozen properties in the U.S. to deploy Nuvola’s entire suite of hotel software modules including Housekeeping Productivity, Concierge, Guest Chat (SMS Texting), Maintenance and more to go along with a two-way PMS interface.

“Recognizing that modern technology is the most powerful way to equip staff with the tools necessary to further enhance the guest experience, we wanted to make sure we were working with the best software currently available on the market,” says Todd Orlich, area vice president of operations at sbe and Delano South Beach. “The intuitive nature and ease of use of the software developed by Nuvola attracted us to delve deeper into how we would be able to benefit from deploying their full suite of solutions. The level of customer service and hands-on approach Nuvola offers during training is something we have never experienced before in a tech partner. We are thrilled to be partnering with Nuvola and working with Juan Carlos again to create a higher level of guest satisfaction.”

Developed by a former hotelier whose journey into the hotel industry began at Delano South Beach, Nuvola’s creation process focuses on the unique first-person perspective to ensure each module is user-friendly and saves both time and money. The integration ensures a near-seamless operational system for the hotel partner, enhancing information sharing between departments as well as between guests and staff. The solution suite can be managed through Nuvola’s desktop and mobile staff-facing platform, allowing employees to initiate work orders, communicate with guests, and monitor status reports for every department remotely.

Implementation of the full Nuvola suite into Delano South Beach’s daily systems is the first launch within a larger partnership with globally recognized hospitality, cuisine, design and lifestyle group, sbe. The luxury resort is the first sbe property to take advantage of the full suite of Nuvola’s hotel-technology platform and will be an introduction to all hotels within the organization as an approved company-wide partner.

Nuvola’s hotel staff optimization and guest engagement platform aims to allow hoteliers to offer an elevated experience for travelers while easing day to day task management for employees.

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