Data & Analytics

The hospitality industry has been on an exhilarating journey of transformation, and as we step into 2024, the pace of change shows no signs of slowing down. Two crucial aspects of this transformation include integration and digital engagement. Here’s what to expect for these areas in the coming year.

In a partnership with DataDelivers. Lou Malnati’s has implemented strategies to optimize sales, enhance customer engagement, and drive traffic to their restaurants.

The strategic agreement encompasses several cutting-edge technological projects that promise to redefine the landscape of hospitality services by streamlining customer relationship management and enhancing overall communication infrastructure.

Panelists from Appellation, Frontdesk, Margaritaville Enterprises and TAPS discussed both the problems and opportunities hoteliers face when collecting guest data.

Just as a pinwheel gains speed as the wind increases, when a website is provided with user data and is also oriented with guest needs, the more likely a guest is to spend time on the website and interact with it, creating a positive feedback loop.

The BBQ restaurant will focus on digital innovations, efficient operations and people-first culture are driving above industry sales, traffic for casual dining.

Certification demonstrates achievement in Knowland’s standard of excellence for delivering results through data-driven pipeline generation best practices.

Marriott International went live with CXone in March 2023, updating its legacy CX platform that had grown increasingly static, fragile and costly.