Data & Analytics

Just as a pinwheel gains speed as the wind increases, when a website is provided with user data and is also oriented with guest needs, the more likely a guest is to spend time on the website and interact with it, creating a positive feedback loop.

The BBQ restaurant will focus on digital innovations, efficient operations and people-first culture are driving above industry sales, traffic for casual dining.

Certification demonstrates achievement in Knowland’s standard of excellence for delivering results through data-driven pipeline generation best practices.

Marriott International went live with CXone in March 2023, updating its legacy CX platform that had grown increasingly static, fragile and costly.

At MURTEC Executive Summit, El Pollo Loco's VP of IT, Clark Matthews, explains the impact of having access to real-time data.

Accenture Song created a new data-driven content supply chain model that aims to create personalized, flexible, efficient and high-quality marketing and communications content across every customer touchpoint.

Cendyn customers can now gain full access to SiteMinder’s revenue platform to complement the capabilities they receive through Cendyn’s central reservations system (CRS).

Defined as business travel with some form of leisure time included, the hospitality industry has seen a sharp rise in “blended travel.” Keep in mind they are business travelers first. Here are four other tips.