Data & Analytics

Transforming the Customer Experience with Conversational AI
The beauty of Conversational Messaging is that it helps brands engage their customers at every stage of the customer journey: creating awareness, building consideration, fructifying it into purchase, and ensuring delight.
HRI Hospitality Leverages Knowland’s Portfolio Capture to Gain a Unified View of Meetings and Events Performance Across its Portfolio
Industry’s first meetings and events solution for management companies and ownership groups.

Biometrics
Panera to Use Amazon One's Palm Recognition for Loyalty Identification, Payment
Amazon One Palm Recognition Technology will bring increased personalization and convenience to MyPanera Members and lead to faster checkout times. Guest participation is opt-in only and Panera does not store personal palm data.
Data & Analytics
Hapi Connects SevenRooms and Salesforce to Drive Guest Insights and Personalization at Crystalbrook Collection
SevenRooms can now share check-level F&B data to CRMs in real time with Hapi Guest for Salesforce, allowing Crystalbrook Collection to offer a 360-degree personalized guest journey that includes their dining experiences.
Loyalty
Sabre Announces Agreement with Capillary Technologies
Sabre has incorporated the Capillary Loyalty Management solution into the Sabre platforms for airlines and hoteliers, adding Capillary’s advanced loyalty management capabilities to their comprehensive offerings.
Customer Relationship Management (CRM)
Cendyn Adds CRM Analytics Reporting Feature to eInsight CRM
The visual reporting for eInsight CRM is powered by Microsoft Power BI.
Artificial Intelligence / AI
Smarter.ai Introduces E-Commerce Tool
CommerceIQ provides businesses with the flexibility to connect with other platforms and manually load data via .csv/.txt files. This makes it easy for any business owner to take advantage of the powerful suite's capabilities, regardless of their technical skills or resources.
Data & Analytics
Dynamic Yield Launches Element, Bringing the Power of Mastercard to Personalization
Mastercard’s proprietary prediction models and aggregated consumer spend insights activate new ways for customers to enhance personalization across digital channels as part of the company’s Experience OS.
Sales & Marketing
SevenRooms Expands Marketing Suite with Integrated Email Marketing
New email marketing tool provides key data insights and revenue potential for SevenRooms clients.
Sales & Marketing
OTA Insight Launches Rate Insight+
Rate Insight+ combines hotel and short-term rental data in a single platform.
Restaurants
OneDine Launches OneDine Checkout
See this new feature at MURTEC. Restaurants can increase table turns, labor efficiencies and customer data capture.
House Keeping
Use Tech to Differentiate your Hotel from the Competition (Including Airbnbs)
Here are seven ways technology can help your brand get the upper hand.
Data & Analytics
Restaurant Data Privacy in 2023: What to Do Now?
The RTN Town Hall focused on new data privacy laws and what operators need to move to the top of their to-do lists.
Takeout and Delivery
Carat from Fiserv's Capabilities Help Enterprises Optimize Delivery Services
Single integration to Carat gives businesses connections to more than 40 different delivery service providers.

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