CrossCom delivers comprehensive end-user services and solutions for geographically dispersed enterprises in the restaurant, hospitality, retail, automotive, and grocery industry segments. CrossCom’s vision is to be a technology support change agent for the industries it serves, helping businesses accomplish financial and market share gains through best practices and a commitment to success that deliver thought leading solutions.
Technology Installation and Break-Fix Support for Distributed Enterprises
Technology/ solution type: National IT Services Provider
MOST Innovative Features:
• Governance-controlled processes and support
• To-the-minute visibility and transparency
• Over 4,000 badged field technicians across the US and Canada
• More than 35 years’ experience
• Over 100,000 retail and restaurant locations supported annually
Existing customers for this technology include:
• Restaurant Chains
• Big Box Retail
• Specialty Retail
The company’s internally managed offerings are tightly integrated both operationally and systemically to provide a unique governance-based outsourced service offering. Throughout the process, CrossCom provides a single point service and support solution for New Store Openings, Technology Rollouts, Equipment Staging & Configuration, Asset Management & Depot Repair, U.S.- based Help Desk, and Break-Fix & Life Cycle Maintenance.
CrossCom leverages its custom integrated programs to increase technology asset life and reduce restaurants’ overall costs. CrossCom provides live access to every service and solution with in-depth analysis detailing the implications of the statistics and the path to improved service and cost savings. Service Delivery Managers ensure first and foremost, all operational targets are being met, while focusing on process improvements, and innovation and growth. CrossCom is more than a services partner; the team will be part of a brand’s business transformation plan by supporting the IT environment proactively, with strategic recommendations aligning to business goals