Country Inn & Suites by Radisson, Madison Partners With HIS for High-speed and Reliable Guest WiFi

Michal Christine Escobar
Senior Editor, Hotels

Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has been credited with implementing an advanced Wi-Fi upgrade with enhanced security using multi-factor authentication for the Country Inn & Suites by Radisson, Madison. A full service property that attracts a substantial number of travelers visiting the nearby military base, Country Inn & Suites, Madison can now ensure that its guests receive the high-speed connectivity that they expect while providing them with the protection they need to safely access the internet.  

Previously equipped with legacy network hardware that could not provide a sufficiently strong Wi-Fi signal to guestrooms, hotel leadership selected HIS from Radisson’s list of approved vendors to perform an upgrade due to the company’s responsiveness and access to the latest in network technology. To overcome weak signals in guestrooms as a result of thick seismic-protected walls, HIS leveraged its industry-specific expertise to implement advanced Ruckus access points within strategic areas, ensuring that high-speed Wi-Fi signals can reach guest devices regardless of onsite location.

“Wi-Fi service quality is one of the first things that guests consider when evaluating a property’s reputation, so we took advantage of the current downturn to identify a provider that could implement the specific network hardware we desired within the timeframe needed,” said Kiran Patel, General Manager at Country Inn & Suites by Radisson, Madison. “HIS not only could meet those requirements, but provided us with a seamless implementation along with the ability to effortlessly update our Wi-Fi service infrastructure as needs evolve. We are very satisfied with our experience and look forward to seeing our guests likewise achieve enhanced satisfaction by receiving an enhanced level of connectivity that meets their specific needs.”

With guest expectations and hotel operations continuously growing to require additional online resources, HIS-supported network hardware at Country Inn & Suites, Madison ensures that the property can implement additional capabilities as soon as the demand arises. This includes the installing of new routers or access points to expand signal coverage areas as well as the ability to adjust bandwidth based on current usage. By also implementing multi-factor identification, HIS ensures that only authorized guests and staff can access the property’s network, minimizing the risk of security threats such as data sniffing or phishing. 

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