Communications

As foreign nationals arrive in the U.S. on temporary Visas to help fill labor gaps, hotel operators can leverage mobile communication tools to remove the language barrier and assist with onboarding, training, scheduling, engaging, and recognizing employees.

Legacy copper-wire phone lines are being rapidly phased out by telecommunications providers, creating a challenge for safety devices and business-critical systems that require a POTS line and often can’t be migrated to voice over internet, or VoIP, service.

Think Simplicity adds new functionality to provide hoteliers with the ability to post important information for staff quickly and easily.

App allows the resort to offer everything at the guest’s fingertips, from check-in to fitness class schedules to F&B delivery.

Technology also enabled the resort to gather more positive guest reviews, improve housekeeping efficiencies, and personalize the check-in experience.

By creating an always-on engagement channel, hotels are able to answer questions, flag issues, or resolve possible detractions in real-time.

Two-way communication and utilizing Artificial Intelligence (AI) are the two key factors that will empower hotel staff to provide a more personalized experience for guests, no matter the size of the team.

Mobile wallets aren’t just for payments; brands can use this tool to digitize everything from membership cards to room keys. Plus, it can be used for marketing via lock screen notifications.