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Centerplate Scores MICROS Simphony System for the KFC Yum! Center

Centerplate, a hospitality partner to North America’s premier sports, convention and entertainment venues, has installed MICROS Simphony at the KFC Yum! Center, Louisville’s new state-of-the-art entertainment venue and home to the University of Louisville’s basketball team. Centerplate and MICROS completed the implementation of MICROS Simphony with Venue Management, MICROS Kitchen Display System, and a variety of MICROS point-of-sale hardware, including 168 MICROS Keyboard Workstation 270 (KW270) terminals, 53 MICROS Workstation 5A (WS5A) terminals, and 5 Mobile MICROS MC55 handhelds for the opening of the new building in October 2010.
Centerplate is one of the largest hospitality companies in the world, with 250 North American sports, entertainment, and convention venue-partners; the events hospitality organization attributes its continued growth and success to its unique strategic approach to hospitality. In order to fulfill Centerplate’s mission to provide hospitality tailored to its individual guests, the KFC Yum! Center required a ground-breaking, comprehensive enterprise solution to allow its employees to focus on the guest experience, not on technology.  The KFC Yum! Center boasts the first implementation of MICROS’ Simphony hospitality solution using service oriented architecture and Simphony Venue Management for perpetual inventory. This software as a service (SaaS) offering is capable of integrating to the many third-party solutions required by the stadium and arena marketplace. The KFC Yum! Center will also be the first to feature integration of MICROS Simphony with Digital Menu Boards. 
“Centerplate’s deployment of MICROS Simphony in the KFC Yum! Center, the first installation of the system in the stadium and arena marketplace, is another example of the company’s commitment to enhancing the experience of our guests and the returns for our clients,” says Greg Lesperance, senior vice president, chief information officer and chief accounting officer, Centerplate. “MICROS Simphony provides us with the integration, reporting and ease-of-use critical to our services.”
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