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04/20/2021

CASE STUDY: VoIP Adoption Leads to Free PCI Upgrades for Major QSR

How one QSR worked with its vendor to find big savings.
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A popular quick service restaurant (QSR) chain with more than 3,500 locations across the country was looking  to address the overall cost of their IT operations and specifically manage the cost of needed PCI upgrades. As an existing customer, the restaurant chain instinctively turned to Hughes in looking to address this challenge. 

This innovative QSR depends on the Hughes network to deliver needed connectivity for just about every part of the business. From credit and debit card transactions, to digital menu boards, to basic phone service, a fast, secure broadband connection is mission-critical for keeping this chain connected in the digital world.

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Challenge


The restaurant was looking to consolidate services and save money. They also needed to attain PCI compliance and address growing cybersecurity challenges. Looking out further, the customer saw an increased need for bandwidth due to the growth of onsite devices and applications dependent on the network.


Solution


Hughes was chosen to build a secure, reliable, and future-proof network to meet the company’s short-term and long-term business, IT, and customer experience needs. A holistic approach was taken that included HughesON broadband and backup services, Hughes ActiveTechnologies™ to enable Quality of Service (QoS) and network optimization, the franchise VoIP service, and the enhanced security services that include PCI compliance support.  The reduced telecom cost across the franchise community more than covered the adoption of the PCI compliance services. 


Results


The new VoIP service saved the restaurant $50 per site per month in phone charges. With these savings, the restaurant was able to cover the additional costs mandated by the new PCI compliance requirements, which require quarterly external security scans and the creation of security training across the business.