Carnival Improves Guest Experience by Focusing on Easy-to-Access, Fast Wi-Fi
Carnival Corporation & plc, the world's largest leisure travel company, announced MedallionNet™, a connectivity service enabled by SES Networks. MedallionNet will provide guests with easy-to-access Wi-Fi that features exceptional speeds and bandwidth, pervasive stateroom signal strength and unprecedented service consistency.
The connectivity service -- to be delivered in connection with SES Networks, a business unit of SES -- will collectively leverage the leading global satellite operator’s geostationary earth orbit (GEO) and medium earth orbit (MEO) constellations, managed services, antenna and shipboard technology to significantly enhance the guest experience by providing high performance and reliable broadband connectivity at sea. This innovative service is also enabled by hardware and software shipboard technology advances associated with Carnival Corporation’s proprietary O·C·E·A·N Experience Platform.
“Staying connected is inextricably linked to our daily life experiences and that now extends to the vacation experience, even when sailing in the middle of the sea,” said John Padgett, Chief Experience and Innovation Officer for Carnival Corporation. “MedallionNet will set the new standard for Wi-Fi service at sea and we look forward to rolling it out to our guests. Our top priority is doing everything we can to exceed guest expectations, and by listening closely to our guests, we know Wi-Fi connectivity is important to many of our guests. For guests who want to disconnect, they are free to do so. But for those who want to stay connected, MedallionNet will make it easy for them – and that includes being able to easily send photos, videos and messages letting everyone know they are having a fabulous vacation.”
MedallionNet is another development to emerge from Carnival Corporation’s Global Experience and Innovation Center located in Miami and is the first end-to-end Wi-Fi service development formulated with a focus on exceeding guest expectations through “GuestCentricityTM” – an initiative to enhance all aspects of the vacation experience by delivering guests what they want, when, where and how they want it.
MedallionNet leverages multi-band antennas uniquely configured in an innovative shipboard formation to minimize any potential impact to guest connectivity due to seasonal weather or ship positioning, and it fuses multi-orbit satellite bandwidth to deliver a truly immersive guest connectivity experience.