Business Automation

Free resource includes expert insights from hoteliers finding new ways to increase efficiency with smaller teams by automating manual processes.

According to the study, 83% of customers plan to use mobile order-ahead when dining at a quick-service restaurant in 2023.

Fast-casual restaurant chain achieves operational excellence with digital workplace solution.

Improve communications with guests and give hoteliers the ability to shape their hotel’s reputation.

As the industry continues to face talent constraints, companies must put their faith in technology.

We are on the verge of becoming something akin to centaurs, with the rote tasks at a hotel far better performed by workhorse-like automation tools (the horse torso), liberating the hotel manager for creative thinking or even more face-to-face interaction with guests (the human head).

A February 2023 Rackspace Technology survey reveals that 63% of respondents are using AI/ML for data analysis, followed by 55% using it for product lifestyle management, and 51% as a driver of innovation.

During HT-NEXT 2022, Hewitt participated in a firechat where he explained how CIOs get fired, Hyatt’s experimentation mindset, and more.