Buffalo Wild Wings Reduces POS Downtime

7/21/2011
When it comes to restaurant point-of-sale (POS) systems, the one scenario that no operator wants to experience is a terminal failure that can bring an entire operation to a standstill. That’s the IT challenge that led RAMB Co., owner and operator of three Buffalo Wild Wings franchises in northern Ohio, to seek a new solution. The solution had to not only help reduce service problems, but it need to provide a seamless transition from the company’s existing technology. The new systems also needed to: mirror the look and feel of RAMB’s existing system screens in order to minimize training, feature all of the latest bells and whistles to greatly reduce downtime, connect to RAMB’s enterprise system, and allow the company to quickly implement new recipes and control costs.
 
In 2002, RAMB switched to 24-7 Hospitality Technology to obtain better quality of service. The management system provided by 24-7 provides RAMB with a total solution by linking its Buffalo Wild Wings stores to customer wait lists, its kitchen, cash management, and accounting systems. In addition, 24-7’s approach to technical support allows managers to reach technicians to handle any issue 24 hours a day, 7 days a week, 365 days a year.
 
About the solution
The 24-7 Total Solution is a computer management system that helps to increase profitability by controlling daily activities and revenues, and helping to eliminate duplication of work. With the solution, RAMB is able to monitor its entire operation, reduce downtime, quickly implement new recipes, and control costs. The system supports multiple cost centers, including: bar, dinning, takeout, and private parties.
 
Features include an intuitive navigation system, meal coursing, job throttling, definition of item cooking times, and a multiple menu-item change wizard. In addition, the system provides for fast and accurate server checkouts, flash reports, and quick ticket query from previous days. The system provides an employee clock-in to multiple jobs and pay rates, over 200 business reports, and complete cash control. 
 
RAMB was also able to manage the majority of the installation because the system is based on the Microsoft Windows platform rather than proprietary technology. It also uses touch screens for easy training based on Buffalo Wild Wings best practices.
 
The bottom line
RAMB Co. LLC has been very happy with the 24-7 Hospitality Technology solution and service. This solution has significantly improved operational efficiency, control, and service. RAMB Co. has been able to reduce its downtime to almost zero, while experiencing a marked ability to improve customer satisfaction and manage costs. For example, RAMB can now quickly add menu items and build the correct recipes that ensure quality and consistency across its restaurants. This frees up staff to focus on quality of service rather than spending time on computer work.
 
Richard Andrews, President/CEO, RAMB Co. LLC, Hudson, Ohio, is an owner of a three restaurant chain in northern Ohio. After a background in corporate engineering and management in Australia, Andrews has been operating restaurants and implementing computer systems in Buffalo Wild Wings franchise organizations since 2001.
 
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