Best Western Inn at the Vines Partners With HIS to Meet Guest Demands for Personalized In-room Entertainment

Michal Christine Escobar
Senior Editor, Hotels
escobar
Best Western Inn at the Vines
Best Western Inn at the Vines

Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the adoption of its GuestCast streaming solution by Best Western Inn at the Vines. A modern and stylish property that attracts a substantial number of upscale and business travelers, Best Western Inn at the Vines by partnering with HIS can now ensure a high quality in-room streaming experience that aligns with the heightened expectations of their guests.  

A property featuring several enticing amenities including an onsite restaurant, spa services and a scenic outdoor lounge area, Best Western Inn at the Vines recognized that guests seeking to enjoy Napa Valley’s sights and sounds nonetheless shared a universal expectation for instantly personalized TV entertainment. A hotel operated by  Artemis Hospitality Hotel Group, property leadership opted to partner with HIS for its content streaming needs thanks to the impressive results and exceptional level of customer support already experienced by other Artemis-managed locations.  

By adopting GuestCast, Best Western Inn at the Vines gains a platform engineered to specifically address the unique streaming needs of hospitality-based businesses. Key to the property’s decision to adopt GuestCast is its user-friendly design which in contrast to other more cumbersome solutions found throughout the industry, can ensure a painless interaction experience without the need for guests to request troubleshooting assistance. Beginning with the device-pairing process, GuestCast provides a simplified means for guests to wirelessly connect personal devices to guestroom TVs which is as easy as scanning a QR code. GuestCast’s user interface is also designed with ease-of-use in mind, with even first time users able to effortlessly and instantly cast virtually any content of choice due to GuestCast’s compatibility with thousands of mobile streaming apps. 

“Our hotel caters to a particularly high-end guest demographic who come to enjoy Napa Valley’s various wineries, but when they choose to remain onsite, their expectations for personalized entertainment options must be met,” said Kevin Anderson, Quality Assurance Manager for Artemis Hotel Group. “HIS technology and expertise has always exceeded the expectations of our guests and staff at our other locations, so we had absolutely no reservations in deciding to work with them again at the Best Western Inn at the Vines. The level of support provided continues to be responsive and flawless, while the feedback that we now receive from guests over their streaming experiences demonstrates that HIS technology can satisfy even the highest of guest standards.”  

By being custom-engineered for the unique needs of hotel environments, GuestCast also ensures maximum guest confidence in using the system thanks to the presence of advanced security features. In addition to sidestepping the need for guests to enter-in sensitive login details, this includes device isolation capabilities that safeguard guest privacy. With device isolation, hotels can prevent guests from inadvertently or maliciously casting content to televisions located within other guestrooms. 

GuestCast’s hotel purpose-built design also provides hoteliers with a rich set of valuable performance analytics via the GuestCast Dashboard. In addition to monitoring individual device health, properties can leverage such data to analyze guest usage rates and measure the success of in-room entertainment strategies. Hoteliers can even utilize the GuestCast Dashboard to analyze the quality of Wi-Fi service signal strength  for each individual guestroom.  

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