Jeff McConathy of Kasa shares how his lodging brand can employ only four full-time staff members per property and still give guests the hospitable experience they want and deserve.
Accountability for every team member has increased, contributing to improved guest review scores, and the time it takes to address work orders has decreased by 50 percent.
H World Group moved to a unified global distribution platform, integrating inventory management, connection of direct marketing channels, price control and membership matters across the Group's domestic and overseas operations.