ARTICLES BY THIS AUTHOR
- 5/1/2004
Are You Fast Enough?
From fast casual to QSR, operators are using IT to become quicker-service chains - 4/1/2004
Back Office Peace of Mind
Not long ago, the back office was the place where managers disappeared only to re-appear hours (or days) later. - 3/1/2004
Benchmarking the Competition
The recent explosion of Atkins friendly and salad offerings in quick service and causal restaurants is only the most recent illustration of the industry's extremely competitive nature. - 3/1/2004
Enterprising Solutions
Savvy restaurant executives drive efficiency by implementing powerful tools enterprise wide. - 3/1/2004
7 Steps to Higher RevPAR
Revenue management has a reputation in some circles as being a fair weather tool, built for the boom times but less helpful when occupancy is reduced. - 10/1/2003
Beyond Hot Spots
Wireless hot spots have become almost standard equipment for hotels catering to the business trade, and even for some leisure resorts. - 10/1/2003
Casting a Wide Net
Bertucciis recognized the need for a company wide-area network (WAN) that would include most (if not all) of our 82 restaurants. It took some deliberation, but we decided on a solution in early summer of 2 - 9/1/2003
Caesars Bets on Technology
From VoIP to remote check-in to security, the world's largest casino company is depending on technology throughout its operation