Arby's 1,150+ Company-Operated Locations Say "Aloha" to New POS Tech Provider

The Wendy's/Arby's Group has announced a new agreement with Radiant Systems, Inc. to be its point-of-sale (POS) technology provider for the company's more than 1,150 company-operated Arby's locations. In addition, Radiant Systems is designated as an approved vendor for Arby's franchise restaurants, which number more than 2,200.

"We evaluated multiple vendors across our key hierarchy of needs, including efficiency, reliability, supportability, cost, scalability and extensibility," says Don Zimmerman, chief information officer at Wendy's/Arby's Group, referring to the company's extensive and competitive multi-vendor evaluation process. "Radiant's unique ability to service the single-unit franchise operator as well as their ability to scale for our large corporate demands was crucial in our decision."

Wendy's/Arby's Group is currently deploying the Aloha Enterprise Suite, including Aloha Quick Service POS, Aloha Command Center, Aloha Configuration Center and Aloha Insight along with Radiant POS hardware within its company-operated Arby's restaurants in the United States. "The Aloha solution enhances our guest experience and service while also allowing us to remotely monitor and manage chain-wide technology operations and manage the distribution of database and menu changes," adds Zimmerman.

Aloha Quick Service POS increases speed of service and productivity as employees can easily navigate the user-friendly interface to send orders to the kitchen quickly and accurately. Aloha Insight's customizable reporting and alerting features provide Arby's management greater flexibility in performance analysis and measurements, which helps reduce food and labor costs through increased visibility of restaurant operations. Coupled with the exceptional remote management functionalities of Aloha Command Center and Aloha Configuration Center, Arby's management can better monitor and control settings and security across all sites, enhancing reliability and streamlining support, thus reducing the total cost of ownership.