Anantara Hotels Choose KNOWCROSS to Help Improve Guest Satisfaction
KNOWCROSS said several Anantara properties have opted to integrate KNOW Glitch to help them effectively manage guest complaints. The Anantara hotels that have opted for KNOW Glitch include Anantara Mai Khao Phuket Villas (Thailand), Anantara Kihavah Maldives Villas (Maldives), Anantara Layan Phuket Resort (Thailand), Banana Island Resort Doha by Anantara (Qatar) and Anantara The Palm Dubai Resort (UAE).
At all these hotels, KNOW Glitch has been seamlessly integrated with the hotel’s Property Management System in a way that assists the hotel with capturing, tracking, investigating and effectively closing service issues that have inconvenienced guests, resulting in a significant improvement in guest satisfaction and social media ratings.
The Anantara brand is known for its exceptional guest service. This makes it imperative for it to have systems and processes that kick in when a guest is dissatisfied or disappointed. With KNOW Glitch, a guest that is unhappy with his breakfast and reported it to the manager, would receive an apology from the Front Office executive checking him out and would perhaps offer a free airport drop in a hotel limo.
KNOW Glitch also helps hotels in reducing expenses on rebates that are sometimes offered to guests. Through its data analysis tools, it further enables the hotels to redesign and redefine internal processes and staff training requirements.