Ambassador Hotel Oklahoma City Enhances Guest Connectivity and Convenience via Network Infrastructure Update
Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, announced the successful implementation of advanced guest Wi-Fi and BeyondTV equipped with the latest in voice control and virtual assistant abilities at the Ambassador Hotel Oklahoma City, Autograph Collection. A 4-star property located in a historic 1920s building, the Ambassador Hotel Oklahoma City continues to provide its guests with stylish elegance while catering to their demands for faster internet speeds, personalized content streaming and casting abilities, along with more convenient access to hotel amenities.
Despite initial challenges associated with upgrading Wi-Fi and online-based guest services for an older building, such as a lack of wiring or hard-to-reach areas, Ambassador Hotel Oklahoma City was able to rely on HIS to implement a future-proof network. This was accomplished using advanced Ruckus technology recognized for its ability to handle the latest guest demands and online behaviors. With the addition of BeyondTV, each guest also gains the ability to stream personal content from their devices onto guestroom televisions without first needing to input sensitive login information. Leveraging its patented data privacy technology, BeyondTV further leads the industry in safeguarding guest information with features that include automatically erasing all usage data upon check-out. Guests are also able to delete their personal data at any time during their stay with a push of a remote control button.
Through an integration with Amazon's Alexa and Volara, a provider of voice-based solutions for the hospitality industry, BeyondTV further provides Ambassador Hotel Oklahoma City guests with the enhanced convenience of complete voice control over guestroom televisions. Guests can also issue requests for items such as extra towels, with any voice commands seamlessly converted into text messages and relayed directly to the front desk.
"HIS went above and beyond to upgrade our guest Wi-Fi services and IoT-based offerings in a way that was minimally intrusive and that fully caters to today's guest needs to connect multiple devices, access content on their terms and obtain instant convenience," says Jason Clark, Director of Operations at the Ambassador Hotel Oklahoma City. "Thanks to our enhanced Wi-Fi and BeyondTV, we now have the ability to provide guests with the high-level of connectivity and service that they now expect from any hotel seeking their business. We are also extremely pleased that HIS offers a truly scalable product, and look forward to adding additional functionalities such as voice control over lighting and thermostats."
As a comprehensive guestroom entertainment and convenience-enhancing solution, other BeyondTV features can include the ability for guests to access details on available amenities, promotions and services via guestroom television screen or by making an inquiry through Alexa. Further enhancing the potential for increased revenue is BeyondTV's ability to play video loops showcasing additional offerings or even other properties that belong to a hotel brand. Such footage can be scheduled to play when a guest first enters the room or when the television remains inactive for a preset period of time.