Why QSRs Flock To Tattle Next-Gen Guest Feedback Platform For Visible CX Improvements

What’s Tattle?

Tattle is hospitality's premiere Customer Experience Improvement (CXI) platform that enables restaurants to close operational gaps through high-velocity, statistically reliable guest feedback insights. It’s the only improvement-focused CX solution designed to achieve measurable operational and guest experience outcomes that lead to higher traffic and retention.

Trusted By Leading Hospitality Brands.

Tattle serves 220+ brands across 11,000+ locations, including Chili's, CAVA, MOD Pizza, Hooters, Dave's Hot Chicken, Quiznos, Pieology, Mellow Mushroom, Farmer Boys, Virtual Dining Concepts, Robeks, Yoshinoya and more.

Tattle Gives You Results.

Combining both online reviews and private feedback, Tattle unlocks the 360-view into on- and off-premise guest sentiment, and provides AI-generated smart recommendations that visibly improve unit and franchisee-level guest satisfaction and revenue.

Key Tattle platform features include:

• Omni-channel guest sentiment insights across Dine-In, Takeout, Delivery, Drive-Thru, and Curbside
• Proprietary survey design to achieve 10% average guest feedback penetration and a 94.7% survey completion rate of a 50-60 question survey
• Reputation management to monitor, analyze and respond to all public reviews within one dashboard
• Incident management and guest recovery to win back 1 in 3 guests with email templates and automation
• Automated location-level Monthly Objectives that results in 84% probability of guest satisfaction increase

Operational Efficiency Through Integrations.

Built on an open API, Tattle integrates with 35+ ordering, loyalty and POS providers including Olo, Toast, Punchh, Par, Paytronix, Incentivio, Thanx and more. Whatever your existing techstack, Tattle can quickly and seamlessly integrate into your ecosystem and automate the guest feedback collection and analysis process.

“At-a-Glance” Information

Technology/solution type:

Customer Experience (CX) Improvement and Guest Feedback SaaS Solution

Top 5 Most Innovative Features:

• High-velocity guest feedback collection via integrations
• AI-driven improvement recommendations at a unit level
• Actionable menu item-level feedback insights
• All-in-one public review management
• Instant guest recovery through automation

Existing customers:

Chili’s, CAVA, Hooters, MOD Pizza, Dave’s Hot Chicken, Quiznos, Pieology, Robeks, The Halal Guys, Yoshinoya, Pizza Inn, PJ’s Coffee, Newk’s Eatery, Lou Malnatis’ and 220+ leading hospitality brands across 11,000+ locations.