News Briefs

Domino's Pizza Inc. introduces its new and improved loyalty program. 

Domino's Rewards offers loyalty members even more opportunities to earn and redeem points across its corporate and franchise store locations. Domino's enhanced rewards program allows customers to:

• Earn points for less
  • Loyalty members will now earn 10 points on every order of $5 or more
• Redeem points for even more menu items – and earn free Domino's after just two orders
  • Members can redeem a variety of points for more menu items:
    • 20 points: A free dipping cup, a 16-piece order of Parmesan Bread Bites or a 20 oz. drink
    • 40 points: An order of Bread Twists or Stuffed Cheesy Bread
    • 60 points: A medium, two-topping pizza; pasta; Oven-Baked Sandwich; or a 3-piece order of Chocolate Lava Crunch Cakes
• Earn more rewards
  • Loyalty perks are now even better, as members will have exclusive access to member-only deals, special discounts and opportunities to earn bonus points!

"We are thrilled to give the brand's loyal customers additional ways to earn free Domino's items more often," said Mark Messing, Domino's vice president of digital experience and loyalty. "At a time when most brands are scaling back their loyalty programs and making it more difficult to earn and redeem points, Domino's is doing the opposite. We want to make it easier to reward our customers and give them more options so they can get rewarded faster."

Marketing a LTO 

From now until Oct. 22, 2023, rewards members can take advantage of a limited time offer to redeem 20 points for a free order of Domino's new Pepperoni Stuffed Cheesy Bread, which is normally a 40-point redemption, in celebration of the product's recent launch. 

The recognized hospitality group, ESS Group, renowned for their distinguished destinations and resorts across 15 destinations and Atomize Revenue Management System are thrilled to announce a ground-breaking partnership.

Atomize RMS, with its global footprint and celebrated for its data-driven real-time dynamic pricing capabilities, will empower and ensure that ESS Group's properties remain competitive and priced accurately. This partnership enables ESS Group to leverage Atomize's sophisticated and unique real-time pricing technology, enhancing its revenue management practices and capabilities. In addition, it allows ESS Group to adapt more quickly to market demand and enhance overall operational effectiveness.

As part of this partnership, ESS Group and Atomize RMS also launch a technology innovation program with the main ambition to redefine revenue management relevant specifically for destination resorts. The initiative will capitalize on Atomize RMS's heritage and expertise within data science, combined with ESS Group’s unique and deep proficiency in creating world-class guest experiences.

This collaboration between ESS Group and Atomize RMS highlights a shared vision of pushing boundaries within the hospitality sector.

"We are excited to embark on this journey with a high-tech and forward-leaning company like Atomize, a company that aligns with our passion for innovation and excellence," said Anna-Carin Rasmusson, CCO of ESS Group.

Alexander Edström, CEO of Atomize RMS, added: 

"Our collaboration with ESS Group marks a significant milestone for us and underscores our dedication to propelling the hospitality industry forward through this unique and innovative partnership. I feel confident this partnership will bring transformative results for both ESS Group as well as for the wider hospitality sector."

IHG Hotels & Resorts (IHG) announced an agreement with EnviroSpark, an industry leader in the design, installation, and operation of electrical vehicle (EV) charging solutions, to make electric vehicle chargers (EVCs) available to all IHG-branded hotels across the United States and Canada. IHG hotels can now partner with EnviroSpark on EVCs depending on their individual needs and requirements. This agreement will further expand on IHG’s 1,100 hotels globally with EVCs, and meet the growing customer demand for EV charging on the road while supporting a shift to a low-carbon economy.

The EVCs that will be available at IHG-branded hotels in North America are well suited for travelers needing an overnight charge. To help travelers plan ahead, IHG has added an EV-charger search filter on its award-winning IHG One Rewards mobile app alongside a wide set of mapping features

The adoption of electric vehicles is rising sharply as the global push for net-zero carbon emissions accelerates. According to Goldman Sachs Research, EVs will make up about half of new car sales worldwide by 2035.

Brian McGuinness, SVP of Global Guest Experience, IHG Hotels & Resorts, said: “Providing guests with more EV-charging convenience is a natural next step for IHG. With iconic road-trip brands such as Holiday Inn and Holiday Inn Express, taking care of travelers on the road is core to what we do every day. Through our agreement with EnviroSpark, we’re providing even more options for IHG owners to install EVCs at hotels while making travel easier for a growing segment of sustainability-minded travelers.” 

Aaron Luque, Founder and CEO, EnviroSpark, said: “We’re honored to join forces with IHG Hotels & Resorts in expanding EV charger availability at their North American properties. The partnership reflects our shared commitment to a sustainable economy and aligns with the rising demand for eco-friendly travel options. Together, we aim to create a seamless and environmentally friendly experience for travelers, contributing to a greener future and bringing us closer to our vision of widespread EV adoption.”

To help accelerate the EV charging infrastructure emerging in North America, IHG is also supporting hotel owners with an EV charging guide with best practices to encourage installation of EV chargers across its portfolio of more than 4,100 open hotels in the U.S. and Canada.

IHG’s collaboration with EnviroSpark aligns to the company’s responsible business plan, Journey to Tomorrow, which includes a set of ambitious sustainability commitments to drive change for people, communities and the planet. This partnership is also one example of how IHG is working with an increasing number of diverse suppliers through its supplier diversity program EPIC and engaging more companies who share IHG’s values. To learn more about IHG’s commitment to responsible business, visit www.ihgplc.com/en/responsible-business.

SalesAndCatering.com, a provider of sales and catering software solutions, announced the launch of their new Data Intelligence Suite for STS Cloud. This groundbreaking suite brings advanced data analytics capabilities to the STS Cloud platform, empowering single and multi-property operators with valuable insights that drive informed decision-making and efficiently close more profitable group business.

As the hospitality industry evolves and becomes increasingly data-driven, the need for comprehensive data intelligence solutions has never been greater. Recognizing this demand, SalesAndCatering.com has developed a powerful suite of tools and features to address the unique challenges hotels, event venues, and other hospitality businesses face.

The Data Intelligence Suite for STS Cloud offers a wide range of capabilities, including real-time data visualization, advanced reporting and forecasting, and performance benchmarking. With these tools, users can easily track and analyze crucial group and event business metrics. It includes a new Reporting + option with updated output for sales activity, pace, and revenue summaries. This data-driven approach uncovers opportunities for growth, optimizes group sales strategies, and delivers an exceptional guest experience. The suite offers:

• The ability to analyze and compare team performance across the top KPIs
• Enhanced portfolio data views with easy pre-sets and custom filters
• Dashboards with easy-to-understand visualization at a glance to boost team productivity
• Focus on high-value data points to uncover trends and timelines
• Purpose-built analytics and actionable insights throughout the sales cycle to help teams close faster

"SalesAndCatering.com is committed to empowering our customers with innovative technology solutions that drive success in the ever-competitive hospitality industry," said Ryan Hamilton, CEO of SalesAndCatering.com. "The launch of our Data Intelligence Suite for STS Cloud is a significant milestone for us, as it represents our dedication to providing industry-leading tools that enable our customers to thrive in today's data-driven landscape."

Integration with STS Cloud, a leading cloud-based sales and catering management solution, ensures seamless data synchronization and accessibility. The suite enhances the existing capabilities of the STS Cloud platform, enabling users to harness the power of their data without the need for complex integrations or additional software.  The suite is backed by a team of experienced professionals who are dedicated to helping customers leverage their data and achieve their business goals.

To learn more about SalesAndCatering.com's Data Intelligence Suite for STS Cloud, visit salesandcatering.com for a personalized demonstration.

Salesforce, the #1 AI CRM, announced it is working with Turtle Bay Resort, the luxury vacation destination nestled on O‘ahu’s legendary North Shore, to help the resort augment service agents with AI and personalize the entire guest experience.
“Our work with Salesforce marks a new chapter for Turtle Bay Resort,” said Robert Marusi, chief commercial officer, Turtle Bay Resort. “By leveraging Salesforce’s powerful suite of tools through Einstein 1 Platform, we are able to reach new guests with a highly tailored approach to our engagement, ensuring that every guest receives a truly unforgettable experience unique to them.”

“Today, guests have more options than ever when choosing the perfect destination for their vacation, and hospitality companies need to deliver personalized, memorable experiences that make a lasting impression,” said Jeff Amann, EVP & GM, Salesforce Industries. “With the power of CRM, trusted AI, and data, we are helping Turtle Bay do just that, giving guests vacations they will not forget and converting them into life-long customers.”

Reinventing Turtle Bay Resort with CRM, trusted AI, and data

Situated on 1,300 acres with miles of nature trails and secluded beaches, Turtle Bay exemplifies natural beauty, and is an eco-friendly and sustainable resort. However, the resort was impacted by decreased travel in 2020, and has been looking for ways to re-ignite revenue ever since.

Turtle Bay Resort is on a journey to reinvent itself, heighten awareness of its unique offerings, and establish new, life-long customer relationships. Salesforce’s Einstein 1 Platform is helping Turtle Bay connect with its customers in a whole new way, empowering its teams to give more personalized attention to guests powered by CRM, data, and trusted AI.

• Personalized guest communication: Turtle Bay Resort is delivering more tailored messages to guests across web, email, and social with Marketing Cloud and has seen a 40% uplift with triple-digit conversion growth through advanced segmentation, personalization, and journey optimization.
• Holistic customer experiences: With Sales Cloud, Service Cloud, Marketing Cloud, and Data Cloud in one platform, Turtle Bay is working to create a full “Guest 360” of customer profiles for optimal experiences from pre-booking to post-stay.
• Real-time assistance: Turtle Bay will use Salesforce’s Einstein 1 Platform to improve guest experiences and personalization even more. Data Cloud will segment customers into ideal personas, and an AI assistant will make tailored recommendations. For example, if they are segmented into a family category, family-friendly activities will be recommended.

More information:

• Learn more about Turtle Bay Resort
• Learn about the future of business with CRM + AI + Data + Trust here
• Read more news and stories from TrailblazerDX