News Briefs

Global research* commissioned by communication technology company Communications Specialist Ltd, reveals that senior executives at high-end, luxury hotels expect the sector to make more use of technology to help reduce costs and improve the overall customer experience.

Over the next five years, some 94% of those interviewed expect hotels to make more use of virtual tours to develop a digital environment for people to picture themselves in – 32% anticipate a dramatic increase in their use.  When it comes to the sector’s use of QR codes, 30% of those interviewed expect a dramatic increase in the hotel sector’s use of them, and 68% anticipate a slight rise.

Around 86% anticipate an increase in the hotel sector’s use of apps available to guests to access more services (22% anticipate a dramatic increase), and 88% expect hotels to make more use of self-checkout and technology for ordering room service and paying at the dining table or bar (34% anticipate a dramatic increase in their use by the hotel sector).

When it comes to artificial intelligence chatbot ChatGPT’s impact on the hotel sector, 16% believe it will have a very positive impact on improving the overall experience of guests, and 74% believe it will have a slightly positive impact.  Just 2% think it will have a negative impact.

Kevin Buchler, Chief Marketing Officer at Communications Specialist Ltd, said: “Our research shows that many hotels are embracing the latest technology to enhance their proposition, and ensure customers have the best possible experience with them.  It has the potential to further customize customer experiences, speed up service levels and also reduce costs.”

Communications Specialist Ltd provides sales support on hotel radio communication systems as well as training, fitting and commissioning of equipment, systems amalgamation, on-site instruction, maintenance and the provision of spare parts internationally to many luxury hotels around the world.

Its team of radio system experts have more than 35 years’ experience and will support and help resolve complex network issues on-site or remotely.

 

 

* Communications Specialist Ltd commissioned the independent research agency Pure Profile to interview 50 senior executives at luxury, high end hotel chains with annual revenue of $4 billion based in Asia, Africa, Europe, the US and South America

Shiji, a global hospitality technology innovator, has partnered with IPORT, an award-winning manufacturer known for enhancing the usability of iPads and iPhones, to introduce an all-in-one software solution for hotel restaurants. This collaboration will provide hoteliers with a seamless combination of a tablet and payment device to maximize their F&B operations.

The integrated iOS and payment device solution simplifies guest service for hotel restaurant servers, providing them with an effortless tool to cater to their guests' needs. As a certified Apple partner, Shiji and IPORT guarantee exceptional performance and reliability. Hoteliers can choose from multiple device options, including iPad Pro, iPad Mini, and iPhone, ensuring flexibility and compatibility with their operations.

“IPORT products are built around modularity and flexibility that empower our hospitality customers to do more with the iOS platform. We are thrilled to partner with a leading iPad and iPhone cloud PMS and POS platform provider like Shiji,” said Chris Lawson, Head of Partnerships, IPORT. “We look forward to innovating with Shiji in disrupting legacy, monolithic providers who have limited the industry from harnessing the power of iOS and mobility. The future is bright, and the possibilities are endless with IPORT, iOS, and Shiji.”

"The partnership with IPORT is a significant milestone for Shiji in our commitment to provide innovative technology solutions for the hospitality industry," said Ryan King, Senior Vice President of Shiji in the Americas. "By combining our expertise with IPORT’s hardware solutions, we empower hoteliers to streamline restaurant operations and deliver exceptional guest experiences. This collaboration represents another step forward in our dedication to driving success in the Americas, and globally."

The tablet and payment device solution seamlessly integrates with multiple payment gateways, allowing hoteliers to choose the system that best suits their needs. By simplifying the payment process, it reduces operational complexities, minimizes errors, and saves valuable time and resources for hoteliers.

GauVendi is advancing its disruptive approach to rethinking inventory, which has already been successfully implemented in the GauVendi Sales Engine, towards an open, feature-based inventory platform.

GauVendi started in 2020 with an innovative AI-driven booking experience that provides accommodation providers with a comprehensive solution for hyper-personalized sales and fulfillment automation. It was mainly deployed as a stand-alone solution. With this evolution, accommodation businesses and technology providers can now explore new avenues in sales, distribution, operational efficiency, and marketing of inventory. They benefit from highly automated processes without major system overhauls.

"We aim to offer every operator the opportunity to distribute their inventory in a scalable manner, much like it was previously only possible through personal sales - and all of it fully automated," says Markus Müller, CEO, and co-founder of GauVendi. "With the open API interface, all technology providers can now sell relevant and customizable inventory through their platforms. Our solution acts as an additional layer integrated into the existing tech stack, enabling differentiated sales and automation without significant changes to the current system landscape," adds Müller.

GauVendi's platform is the only one worldwide that provides a feature-based language and a dynamic product management system with its approach. The open API approach ensures seamless integration with other technology providers. Feature-based inventory can be transformed into relevant and tailored accommodation products using the AI recommendation model. The result is a transparent guest experience right from the booking process and significant time savings during reservations through intelligent and optimized room assignments.

The newly established inventory management platform and the associated new products and solutions were developed based on experiences gained from implementing the Sales Engine with existing hotel customers, their achieved results, and the acquired data. The new data structure enables the introduction of advanced automation possibilities, including dynamically optimized and intelligent room assignments using AI (Reinforcement Loops), going far beyond the largely manual and limited assignments used until now.

In today's era of personalization, the data structure in the form of categories for inventory management has proven to be inadequate. It lacks information about individual room features in data formats, making it challenging for operators to fulfill guest requests without significant manual and operational efforts. Any inquiry about specific room characteristics is handled offline and requires manual processing. Monetizing these features is also not possible, and the lack of personalization reduces the competitiveness of accommodation businesses compared to others.

Müller adds, "These problems are a thing of the past with the use of GauVendi. The results our customers achieve with our current solution validate this: significant increases in room revenue, considerable time savings through new automation features, a reduction in phone and email inquiries, and better guest reviews and check-in experiences."

Mexico’s Park Royal Hotels & Resorts announced its partnership with Duetto, a software as a service provider of revenue strategy solutions.

The resort specialist will onboard 11 properties onto the Duetto platform, optimizing the rates for nearly 2,000 rooms throughout Mexico, the US, Puerto Rico, and Argentina.

With more than 30 years of operations, Park Royal Hotels & Resorts is regarded as a leader in vacation experiences across the Americas. The company operates four distinct brands:

•  Grand Park Royal Luxury Resorts 
•  Park Royal Beach Resorts 
•  Park Royal City 
•  Park Royal Homestay 

The revenue leadership team at Park Royal will now optimize room rates using Duetto’s Open Pricing methodology, through its GameChanger revenue optimization application. This will enable them to price unlimited segments, channels, and room types in real-time and in line with market demand.

The team will also benefit from streamlined reporting, and easier forecasting and budgeting, through Duetto’s business intelligence tool, ScoreBoard.

“To improve when offering prices for each market segment, personalizing our discounts, and being more assertive when making a forecast are some of the values we are looking for with Duetto. We believe that there are many opportunities and together we can achieve them,” said Rafael Sandoval, Commercial Director, Park Royal Hotels & Resorts.

“The breadth of the Park Royal property portfolio, with its multiple brands, means that the team needs an intelligent revenue solution to maximize opportunities and drive efficiencies. We are delighted they chose Duetto,” said David Woolenberg, CEO, Duetto.

Duetto already partners with many hotel brands operating across Latin America, including Grupo Posadas, Grupo Hotelero Santa Fe, and RCD Hotels.

Atira Hotels, one of the hotel industry's top hotel management, hotel investment and hotel development companies, has partnered with DailyPay–the leading provider of on-demand pay. Through the partnership, Atira Hotels adds the financial wellness benefit of DailyPay to its robust employee benefits package, providing employees the opportunity to access their earned pay as they earn it to pay bills, spend, save, or invest on their own schedule.

“Our employees are the backbone of our operations and it’s always our priority to provide them with as many resources as they can to be their best selves both in and outside of the workplace,” said Hanan Neau, Director of Human Resources at Atira Hotels. “Adding DailyPay to our employee benefits package was essential in providing a powerful financial wellness benefit.”

Based out of Chicago, Illinois, Atira Hotels operates over 20 franchise brands in 10 states across the United States, including Hampton Inn, Courtyard by Marriott, and TownePlace Suites. Atira Hotels prioritizes employee well-being to provide its guests with the best customer experience. Among its many employee benefits, Atira Hotels offers on-demand pay, financial education, 401(k) match, medical, dental, and life insurance plans, and an employee hotel discount.

According to a recent DailyPay user survey, 48% of users say they are more motivated to remain with their current employer because they offer DailyPay. More so, 67% of users say DailyPay has helped them reduce financial stress.

Mews, the leading cloud-native property management system (PMS), has been chosen by PoB Hotels to power their innovative vision of luxury hospitality driven by personalized guest service.  

PoB Hotels is a collection of the finest independent hotels across the British Isles.  

“We've carefully curated the most luxurious rooms, the finest restaurants and the most relaxing spas,” said Kalindi Juneja, CEO of PoB Hotels. “Our process of selecting a PMS was equally diligent. In Mews, we found an agile partner with an in-depth knowledge of independent hotels and the best technology to help them thrive.” 

The essence of PoB Hotels is built on British heritage, honoring provenance and sincere, authentic service. Their curated breaks showcase the absolute best of a region, incorporating local culture, food and sites with stays at PoB Hotels. This sense of individuality and genuine connection makes independent hotels such an enticing prospect for guests. 

“We're both convinced that the best technology blends into the background,” said the Founder of Mews, Richard Valtr. “Mews helps ensure that the guests of PoB Hotels remain immersed in the beautiful surroundings while empowering their staff to offer unique guest experiences and push the boundaries of traditional hotel expectations.” 

Pampering, Outstanding, British – the ethos of PoB Hotels is reflected in their exquisitely crafted gastronomic offer too. Several Michelin stars are shared across the PoB Hotels collection, as well as scores of AA Rosettes. With their dedication to sustainability and charity, PoB Hotels are on an inspiring journey to create a positive impact within the local communities. 

“We recognize the pivotal role that a Property Management System (PMS) plays in shaping the guest experience. It is an absolute necessity, seamlessly connecting all the moving parts of a hotel to create a symphony of efficiency,” continued Kalindi, CEO of PoB Hotels. “The makeover of our operational set-up opens the door to an even more sophisticated guest experience, along with significant revenue-increasing potential.”