Smart Strategies for Training Staff with Advanced Learning Tech

Hotel team members touch an extensive range of technology within their daily job roles: reputation management, channel management, revenue management, property management, rate shopping, central reservations and sales and catering systems. However, training each staff member to properly use these systems can become a time consuming and costly process. Many of today’s hoteliers have begun turning to advanced hospitality learning technologies to drive change in continuity strategies. In this Q&A, Linda Hatfield, IDeaS vice president, knowledge management, shares strategies and must-haves for performance support systems in order to bolster a holistic workforce. Sponsored