News Briefs

Opus has partnered with Shipley Do-Nuts, a 340+ unit do-nut chain, to provide the company with its best-in-class training solution. 

Shipley Do-Nuts, a Houston, Texas-based chain that has been serving freshly-made do-nuts, kolaches, and coffee for 87 years, will offer shop employee training through Opus to all corporate and franchise locations. With Opus as its training platform of choice, Shipley Do-Nuts will help ensure consistent, high-quality guest experiences across all its new and existing locations.

"As our brand grows and evolves with new locations, technologies and product offerings, Opus helps us support our franchisees so they can seamlessly and confidently implement updated procedures in their shops," said Shipley Do-Nuts Chief Marketing Officer Donna Josephson. "With the ability to provide highly effective, customized training for the field, Opus helps us unify and grow the Shipley brand."

• Leveraging Technology and Processes to Tackle the Worker Shortage

Opus, provides an accessible experience that results in over 80% training completion – 60% higher than industry benchmarks. Employees access trainings via mobile and is auto-translated into 100+ languages which is critical to over half Shipley's workforce who don't speak English or prefer to learn another languages.

With the blended-learning approach of combined short online trainings and on-the-job instruction, Opus helps Shipley Do-Nuts to unify the brand. With Opus, Shipley Do-Nuts can efficiently connect directly with the front lines and share with them how to promote their mission. And Opus' dedicated mobile app for managers gives them the tools to act as coaches.

"Opus' AI-powered technology also allows the corporate training team to iterate and launch trainings around limited-time offers or events like National Do-Nut Day, as well as react to the business needs in real-time," said Shipley Do-Nuts Director of Training and Development Christina Briggs.

Due to their successful pilot, Shipley Do-Nuts accelerated their roll out to all franchisees within just six months of signing their contract— something they credit in part to the level of support they received from Opus.

"Opus is a strategic partner who supports Shipley Do-Nuts through the entire process, from turning on the platform through the implementation of the platform systemwide," says Briggs.

Shiji, a global hospitality technology innovator, has partnered with IPORT, an award-winning manufacturer known for enhancing the usability of iPads and iPhones, to introduce an all-in-one software solution for hotel restaurants. This collaboration will provide hoteliers with a seamless combination of a tablet and payment device to maximize their F&B operations.

The integrated iOS and payment device solution simplifies guest service for hotel restaurant servers, providing them with an effortless tool to cater to their guests' needs. As a certified Apple partner, Shiji and IPORT guarantee exceptional performance and reliability. Hoteliers can choose from multiple device options, including iPad Pro, iPad Mini, and iPhone, ensuring flexibility and compatibility with their operations.

“IPORT products are built around modularity and flexibility that empower our hospitality customers to do more with the iOS platform. We are thrilled to partner with a leading iPad and iPhone cloud PMS and POS platform provider like Shiji,” said Chris Lawson, Head of Partnerships, IPORT. “We look forward to innovating with Shiji in disrupting legacy, monolithic providers who have limited the industry from harnessing the power of iOS and mobility. The future is bright, and the possibilities are endless with IPORT, iOS, and Shiji.”

"The partnership with IPORT is a significant milestone for Shiji in our commitment to provide innovative technology solutions for the hospitality industry," said Ryan King, Senior Vice President of Shiji in the Americas. "By combining our expertise with IPORT’s hardware solutions, we empower hoteliers to streamline restaurant operations and deliver exceptional guest experiences. This collaboration represents another step forward in our dedication to driving success in the Americas, and globally."

The tablet and payment device solution seamlessly integrates with multiple payment gateways, allowing hoteliers to choose the system that best suits their needs. By simplifying the payment process, it reduces operational complexities, minimizes errors, and saves valuable time and resources for hoteliers.

Steak n Shake will offer PopID Check In and PopPay on its self-ordering kiosks in select locations in the Orlando market, with plans to expand to more than 300 corporate locations. PopID Check In is an opt-in service that enables consumers to scan their face to automatically sign into their loyalty reward account and see their past orders, making the ordering process as convenient as possible. When a guest checks in with PopID, they also have the option to use PopPay to automatically complete their payment.

• 57% of respondents say enabling new payment options is a  top business driver impacting POS upgrade decisions, according to HT’s2 2023 POS Software Trends Report.

“Our partnership with PopID is a key part of our effort to provide guests with a fast and seamless ordering experience," said Keith Correia, Chief Information Officer. "When using PopID Check In, a guest does not need to use their phone or take out their wallet as part of the ordering process. They will automatically be checked in for loyalty rewards, and they can choose to make an automated payment with PopPay. A guest can even see their past orders and quickly reorder their favorite menu items. Ordering at Steak n Shake has never been easier or more convenient.”

In addition to enhancing the guest experience and improving order throughput, PopPay helps to reduce fraud and offers lower payment processing fees.

DoorDash  announced that Storefront, its commission-free online ordering system which enables restaurateurs to accept online orders directly from their website, and Bbot, its order and pay at table technology, now integrate with Paytronix. This partnership enables operators to develop loyalty programs and support gift card payment – two key ways to enhance digital guest engagement.

• 71% say the ability to integrate with other systems is driving their POS purchase decisions, according to HT’s2 2023 POS Software Trends Report.

Restaurateurs are continuing to diversify their revenue streams and offering gift cards is one clear option to capture future business and extend their customer base. Over one-third of customers paying with gift cards are also new to Storefront, allowing restaurateurs to serve new customers. Existing customers might wish to purchase gift cards for friends and family to use at a future date, for in-house dining, and now, dining at home via delivery. 

With this new Paytronix integration, customers ordering from a restaurant partner using Storefront or Bbot can simply select “gift card” as their preferred payment option during the checkout process. According to aggregate Storefront data, order value is on average 50% higher for orders paid for with gift cards opposed to those paid for with alternative methods. For ease of payment, customers can combine up to five gift cards to cover their subtotal, taxes, and optional Dasher tip for delivery. Any overage can be paid for with alternative payment methods including credit or debit cards.

"Customers are accustomed to having the option to pay with gift cards when dining in-store. It's imperative guests have the same flexibility when ordering online, which is why Storefront's integration with Paytronix is crucial to ensuring customers have a frictionless digital experience,” said Patrick Yearout, Director of Innovation at Ivar’s Restaurants. “Upon adding gift cards to our operations, we've seen an increase in weekly revenue and we've also noticed customers paying with gift cards are spending more per order compared to customers paying with other payment methods."

Building on the value of offering gift cards, this integration enables operators to further elevate their customer experience by offering loyalty programs which keep guests engaged and returning for the long-term. Orders where customers redeemed loyalty points were on average approximately 30% higher than orders without loyalty redemption and one in four orders placed from restaurants offering a loyalty solution through Storefront helped customers accrue loyalty points for a future purchase.

After navigating to a restaurant leveraging Storefront or Bbot to accept orders, customers are encouraged to sign in to their existing account or enroll in a restaurant’s loyalty program. Customers are presented with the option to redeem available rewards at checkout, and after successfully placing an order, customers will receive an order confirmation outlining how many loyalty points have been earned. Operators will also be able to reconnect with individuals enrolled in their loyalty program by sending personalized offers for future orders.

“Partnering with DoorDash Storefront enables us to offer our Frequent Diner Club Members the chance to earn Frequent Diner Club Points and redeem Reward Dollars on all carryout and delivery orders through our website and app” says R.J. Melman, President of Lettuce Entertain You Restaurants. “Offering the same hospitality across our dining rooms and at home is important to us, and with this partnership, we're not only able to make the online ordering process quick and easy, but we have also been able to acquire new guests."

Restaurateurs leveraging Storefront and Bbot by DoorDash who are interested in adopting gift card or loyalty solutions through Paytronix can complete this form.

image courtesy of DoorDash

HRS, a global corporate lodging and payment technology platform, announced the hiring of two expert corporate travel executives to prominent roles as the company grows its business and adds resources in the Americas.

Will Pinnell, a respected executive with 13 years of experience developing and implementing an array of technology applications for Sabre and BCD Travel, joins HRS as the company’s new Senior Vice President for the Americas. Pauline Robin, an established procurement leader who spent six years in key roles overseeing global hotel supplier relations and procurement for CWT’s RoomIt consulting division, also joins HRS as Vice President, Procurement Consulting & Supplier Relations for the Americas.

The two leaders will oversee HRS’ accelerating progress, working with existing clients, hotel partners and prospects that leverage HRS technology and expertise to drive more safety, satisfaction, savings, security, and sustainable practices across the entirety of lodging operations. Both will be at HRS’ booth (#3432) at the Global Business Travel Association (GBTA) conference in Dallas next week.

HRS is also expanding its New York City regional headquarters, accommodating a growing staff of procurement consulting and customer-facing experts that help corporations enhance and transform their lodging program.

Two Leaders to Expedite Use of HRS’ Groundbreaking Lodging as a Service Platform in the Americas  

HRS’ industry-leading Lodging as a Service platform is redefining the impact of automation for global corporate hotel programs via its end-to-end solution. Powered by AI-driven predictive automation, HRS’ proprietary travel and financial technology gives travel leaders a broader scale of insight and ability to project anticipated scenarios for their travel programs. The appointment of these two innovative, proven executives will strengthen HRS’ senior leadership team as more organizations based in the Americas deploy HRS’ pioneering solution.  

“Will Pinnell brings a unique combination to the complex arena of managed travel – a balanced mix of entrepreneurial mindset with the product and commercial experience to grasp the speed and scope by which global companies implement and deploy new technologies,” said HRS CEO Tobias Ragge. “Pauline Robin is a global corporate lodging procurement expert, having worked in multiple international locations as well as many years in the USA. Her successful consulting career prior to this only enhances her understanding of the broader issues many travel procurement leaders face today.”

“They are joining at precisely the right time, as more travel programs in the Americas are moving on from legacy processes,” said Ragge. “As 2024 draws near, trailblazing companies are accessing and leveraging deeper data insights, seizing the expansive potential of our predictive AI-driven automation, and gaining from the efficiencies of synchronized procurement, booking, payment and data intelligence.”

With his past volunteer positions, which included serving on GBTA’s board of directors and on the GBTA Ladders leadership team, Mr. Pinnell is widely known in the global managed travel industry for his insights and contributions to many ideas and strategies GBTA adopted in service of its members. His entrepreneurial track record, which includes key roles in the development of Sabre’s leading-edge mobile applications and – most recently– global responsibility for BCD Travel’s customer-facing applications and booking technologies, aligns with the technology mindset HRS features in its global management team.

Mr. Pinnell worked in several leadership roles over the past decade with BCD Travel, including VP of Global Sales and Engineering and VP of Digital and Global Strategy. During his nearly five years at Sabre, Mr. Pinnell led the company’s mobile solution development as Director of Mobile Strategy and Traveler Solutions. He holds a Bachelor’s Degree in Science, Marketing and Management from TCU, and has earned certificates in AI, robotics, machine learning and leadership from prominent institutions including Cornell’s SC Johnson School of Business and MIT’s Sloan School of Management.

Pauline Robin comes to HRS after spending six years overseeing global supplier management and procurement teams for CWT’s RoomIt consulting unit. Before starting her career in business travel, she worked at PWC for nearly three years, focusing on global management consulting. Ms. Robin holds an MBA from the University of Virginia’s Darden School of Business. 

Actabl, a hospitality software company dedicated to empowering hotels with actionable insights to drive profit, proudly announces the launch of its highly anticipated two-way integration between Alice and Transcendent. This groundbreaking integration optimizes hotel operations, allowing real-time cross-departmental collaboration between Front of House, Housekeeping, and Engineering to efficiently manage guest requests, improve guest satisfaction, and achieve prime operational visibility and accountability.

Designed with ease of use in mind, the integration enables both teams using Alice and engineers relying on Transcendent to seamlessly collaborate and communicate within their familiar systems, eliminating the need for learning new technology. By optimizing workflow processes between teams, the integration significantly decreases guest request resolution times, increases productivity and empowers teams, leading to reduced overhead expenses. Progress is tracked in real-time, offering Alice teams greater visibility to optimize operating costs and Transcendent teams more insights into capital planning processes. 

"We are thrilled to introduce the two-way integration between Alice and Transcendent, representing a significant milestone in our mission to empower hotel operators to provide outstanding service through integrated solutions," said Anu Sharma, Senior Vice President of Technology and Delivery at Actabl. "Making guests happy is at the forefront of everything hoteliers do, and this integration allows them to resolve issues swiftly so they can focus on providing elevated experiences and ultimately increasing guest loyalty."

Actabl is actively building a comprehensive platform for hotel intelligence and operations management technology demonstrating its commitment to delivering exceptional customer experiences and continuous product improvements. With a strong focus on customer engagement and learning, Actabl has attended over 60 conferences in 2023, providing individualized training to enhance customer knowledge and maximize software utilization. Additionally, the company has increased team capacity and introduced new measurement tools to expedite implementation timelines.

"We prioritize our resources to ensure our software suite enhances our customer's day-to-day operations, growth, and ongoing success. Bringing Transcendent and Alice closer means more than streamlining operation processes to increase efficiency and cost savings,” shares Steven Moore, CEO of Actabl.“It means streamlining operation processes to improve the work day for front of house, housekeeping, and engineering teams so that they can focus on providing great hospitality.”