News Briefs

Opus has partnered with Shipley Do-Nuts, a 340+ unit do-nut chain, to provide the company with its best-in-class training solution. 

Shipley Do-Nuts, a Houston, Texas-based chain that has been serving freshly-made do-nuts, kolaches, and coffee for 87 years, will offer shop employee training through Opus to all corporate and franchise locations. With Opus as its training platform of choice, Shipley Do-Nuts will help ensure consistent, high-quality guest experiences across all its new and existing locations.

"As our brand grows and evolves with new locations, technologies and product offerings, Opus helps us support our franchisees so they can seamlessly and confidently implement updated procedures in their shops," said Shipley Do-Nuts Chief Marketing Officer Donna Josephson. "With the ability to provide highly effective, customized training for the field, Opus helps us unify and grow the Shipley brand."

• Leveraging Technology and Processes to Tackle the Worker Shortage

Opus, provides an accessible experience that results in over 80% training completion – 60% higher than industry benchmarks. Employees access trainings via mobile and is auto-translated into 100+ languages which is critical to over half Shipley's workforce who don't speak English or prefer to learn another languages.

With the blended-learning approach of combined short online trainings and on-the-job instruction, Opus helps Shipley Do-Nuts to unify the brand. With Opus, Shipley Do-Nuts can efficiently connect directly with the front lines and share with them how to promote their mission. And Opus' dedicated mobile app for managers gives them the tools to act as coaches.

"Opus' AI-powered technology also allows the corporate training team to iterate and launch trainings around limited-time offers or events like National Do-Nut Day, as well as react to the business needs in real-time," said Shipley Do-Nuts Director of Training and Development Christina Briggs.

Due to their successful pilot, Shipley Do-Nuts accelerated their roll out to all franchisees within just six months of signing their contract— something they credit in part to the level of support they received from Opus.

"Opus is a strategic partner who supports Shipley Do-Nuts through the entire process, from turning on the platform through the implementation of the platform systemwide," says Briggs.

Shiji, a global hospitality technology innovator, has partnered with IPORT, an award-winning manufacturer known for enhancing the usability of iPads and iPhones, to introduce an all-in-one software solution for hotel restaurants. This collaboration will provide hoteliers with a seamless combination of a tablet and payment device to maximize their F&B operations.

The integrated iOS and payment device solution simplifies guest service for hotel restaurant servers, providing them with an effortless tool to cater to their guests' needs. As a certified Apple partner, Shiji and IPORT guarantee exceptional performance and reliability. Hoteliers can choose from multiple device options, including iPad Pro, iPad Mini, and iPhone, ensuring flexibility and compatibility with their operations.

“IPORT products are built around modularity and flexibility that empower our hospitality customers to do more with the iOS platform. We are thrilled to partner with a leading iPad and iPhone cloud PMS and POS platform provider like Shiji,” said Chris Lawson, Head of Partnerships, IPORT. “We look forward to innovating with Shiji in disrupting legacy, monolithic providers who have limited the industry from harnessing the power of iOS and mobility. The future is bright, and the possibilities are endless with IPORT, iOS, and Shiji.”

"The partnership with IPORT is a significant milestone for Shiji in our commitment to provide innovative technology solutions for the hospitality industry," said Ryan King, Senior Vice President of Shiji in the Americas. "By combining our expertise with IPORT’s hardware solutions, we empower hoteliers to streamline restaurant operations and deliver exceptional guest experiences. This collaboration represents another step forward in our dedication to driving success in the Americas, and globally."

The tablet and payment device solution seamlessly integrates with multiple payment gateways, allowing hoteliers to choose the system that best suits their needs. By simplifying the payment process, it reduces operational complexities, minimizes errors, and saves valuable time and resources for hoteliers.

Steak n Shake will offer PopID Check In and PopPay on its self-ordering kiosks in select locations in the Orlando market, with plans to expand to more than 300 corporate locations. PopID Check In is an opt-in service that enables consumers to scan their face to automatically sign into their loyalty reward account and see their past orders, making the ordering process as convenient as possible. When a guest checks in with PopID, they also have the option to use PopPay to automatically complete their payment.

• 57% of respondents say enabling new payment options is a  top business driver impacting POS upgrade decisions, according to HT’s2 2023 POS Software Trends Report.

“Our partnership with PopID is a key part of our effort to provide guests with a fast and seamless ordering experience," said Keith Correia, Chief Information Officer. "When using PopID Check In, a guest does not need to use their phone or take out their wallet as part of the ordering process. They will automatically be checked in for loyalty rewards, and they can choose to make an automated payment with PopPay. A guest can even see their past orders and quickly reorder their favorite menu items. Ordering at Steak n Shake has never been easier or more convenient.”

In addition to enhancing the guest experience and improving order throughput, PopPay helps to reduce fraud and offers lower payment processing fees.

Waverly Labs, pioneers of smart translation solutions, unveils an enhanced version of Forum, the mobile and web-based app that helps people easily communicate in multiple languages. Designed for use in lecturers, auditoriums, and theaters, as well as in-person and/or remote meetings (working alongside platforms such as Zoom, Google Chat, and Microsoft Teams), Forum now features five additional languages, greater user and session controls, faster and more variable launch and access options and is now fully compatible with Android and iOS.

Users of Forum either host or attend a session that can take a variety of formats, including one-to-many, one-to-one, or many-to-many communications. Once a session is created, participants can join by simply scanning a QR code or entering a meeting code generated by the host. They then select which language they want to receive, and Forum provides text and audio translation direct to their device. Forum can be seen in action here.

Its foundational technology revolves around capturing speech, leveraging cloud-based processing, and seamlessly providing translations to many devices and tailored solutions, each optimized for specific applications. With its exceptional speed and precision, Forum effortlessly manages ongoing conversations, ensuring a seamless and authentic interaction among participants, and adeptly translate conversations involving multiple users while simultaneously processing different language translations, enabling seamless and dynamic communication.

Already being tested by multinational companies such as Uniqlo and Chanel, The Perfect Crime, the longest-running play on Broadway, and churches around the country, Forum has proven a versatile platform. Most recently, connected health leaders, Withings, a French-based company, used Forum at an event in Paris with international attendees. Léa Céline Lutz, Brand Marketing Specialist, Withings, commented, "We hosted an international conference with attendees from four different countries (France, the UK, Germany, and the US). The Forum app was the perfect solution because our speakers presented medical and technical information in a variety of languages, and each attendee could follow along in their native language of choice." 

Forum can be used in a wide variety of industries, including theaters, lectures, houses of worship, education, conferences, events, international business meetings, labor training, and entertainment. Today, it adds Ukrainian, Bengali, Farsi, Swedish, and Finnish to the languages it supports. It now offers audio and text translations in 25 languages and 45 dialects, including English, French, German, Italian, Portuguese, Spanish, Arabic, Greek, Russian, Hindi, Turkish, Polish, Chinese Mandarin, Japanese, Korean, Cantonese, Hebrew, Thai, Vietnamese and Dutch.

"Over the last seven months, we have been working closely with a variety of people on Forum, and we are delighted to expand its features even wider, bring on board new languages, provide a wider range of customization, and give those using Android OS the experience of using Forum." Said Andrew Ochoa, Founder, and CEO at Waverly Labs.

The advanced features of Forum include the following:

Versatile speech recognition and transmission options

• Hold-to-Talk: Hold the mic button to capture your voice and release it to translate.
• Pause-to-Translate: Simply talk, and following a 2- second pause in speaking, translations will be completed without the need to hold any mics or press any buttons*.
• Live Translation: In this mode, Forum translates as you speak in real-time*. 

Vocabulary Preferences: Providing great control over terminology and decency. 

• Custom Vocabulary and Definitions: Add uncommon vocabulary that are regularly used, such as names, acronyms, expressions, and slang, to personalize and increase the accuracy of your experience.
• Profanity filter: Provides the option to block any words or phrases not wanted in a chat.*

Transcripts:  - Past conversations are available as transcripts. You can see the messages displayed in all the participants' languages during the session*

Host Controls: The HOST speaker has complete control to mute the audience and lock the session so no other participant joins during the speech.*

Enhanced Accessibility Features - Ability to adjust Text size, view the number of participants in a session, and control the speed of audio.* 

Log-in flexibility: Creating a Forum account and/or log-in has never been easier as users now can do it using Google, Apple ID, or an email*.

Mobile Web Browsers: Now, downloading the app is not necessary anymore; just scan a QR code with a camera phone, making it easier to distribute to a bigger audience.*

*Added Enhanced features to Forum

Forum offers both free and tiered feature plans to cater to diverse user requirements. The app can be downloaded for free, allowing users to join sessions and listen to streamed translations (text) on their devices. However, hosting sessions and sending communications for translation requires a plan.

Plans vary based on factors such as the number of participants and supported languages, monthly translation minutes, hosted session limits, and access to additional features like vocabulary preferences. Users can choose from Free, Personal, Professional, and Premium plans, with monthly costs ranging from $0 to $129. Furthermore, customized "Team Plans" are available for individual companies, ensuring a tailored solution to meet their specific needs, as well as custom Enterprise solutions

Forum is part of the Waverly Labs suite of translation solutions, which also includes SUBTITLES and AMBASSADOR INTERPRETER. SUBTITLES is a customer service counter display designed for safe in-person interactions, while AMBASSADOR INTERPRETER is an over-the-ear device that provides nearly simultaneous audio and text translations. For further information, please visit https://www.waverlylabs.com/forum

Canary Technologies, a guest management system, is launching the beta version of Canary AI, a fully enabled generative AI engine that will be embedded across Canary’s entire Guest Management System. The product is the latest in Canary’s suite of guest management tools, driven by the latest technology. Generative AI refers to algorithms that are used to create new content using existing context.

The product will assimilate relevant general hotel information from existing resources about the property and surrounding area in order to generate auto-responses using contextual guest information like reservation details and guest profiles. The AI model is trained over time to craft the most relevant answers based on the most common guest responses. 

Canary’s new feature will keep customer data safe while helping hoteliers increase staff efficiency, enabling them to save hours in responding to guest inquiries. It also saves guests time, providing answers to their top-of-mind questions directly and instantly.  Canary’s AI capabilities will also drive a more personalized guest experience based on their specific customer criteria like loyalty status. Hotels can sign up to be part of the beta launch by contacting Canary.

“AI is reshaping the way we live, travel, and do business. With Canary AI, we’ll be able to help hoteliers transform the guest experience and enable staff to focus more on hospitality,” said Blake VanLandingham, Head of Engineering for Canary. “As AI reshapes the way we live, travel, and do business, we look forward to maintaining the safety of customer data and building this new technology into the guest journey as part of the Canary platform.”

Canary will continue to embed AI into their products to help hoteliers reduce fraud, streamline operations, elevate the guest experience and boost revenue. 

Tripleseat, a provider of cloud-based event management software for the hospitality industry,  announces the strategic acquisition of Attendease, a meeting and event software for enterprise and corporate event planners.

The acquisition is a natural fit. It combines two separate ecosystems, social and corporate event planners and event managers at restaurants and hotels. The sales and event management platform of Tripleseat and the Attendease event planner application come together for a frictionless planning process, further entrenching Tripleseat as the powerhouse in end-to-end event management solutions. The combined company will operate under the Tripleseat brand and will be managed by Jonathan Morse, Tripleseat co-founder and CEO.

 Attendease provides functionality that empowers planners with dynamic features such as event registration, ticketing, VIP and speaker management, website building, and data-driven reporting  that will integrate with Tripleseat's sales and event management platform.

Event planners will now have a seamless and easy experience finding, booking, and planning their weddings, corporate events, birthday parties, or tradeshows.