Skip to main content

Rosnet: 25 Years Later, and Support is Still at the Center


Company: Rosnet

Solution Type: Real Time Comprehensive Restaurant Data Management

Contact:, 816.746.4100

Advertisement - article continues below

At first glance, Rosnet may seem like any other restaurant back-office solution. And while they provide real-time reporting, data analytics, food and inventory management, as well as labor management, there is one area that sets them worlds apart: their unparalleled customer support. Client support is a core pillar in Rosnet's business model. In fact, Rosnet stands for Restaurant Operations Support Network. 

Saying that top-notch support is the lifeblood of Rosnet is an understatement. Rosnet's late founder, Gene Peters, came from the restaurant industry and knew firsthand what unreliable and untimely technical support looked like. He founded Rosnet in hopes of not only providing the most comprehensive restaurant back-office system, but to also be there when clients need it the most. From restaurant managers working holidays, overnight, and everything in between, he wanted Rosnet to be there for them at all times. Above store users can't process payroll, no worries; getting help 24/7/365 is as simple as picking up the phone and speaking to a real person at Rosnet's office just outside of Kansas City, MO. 

And just how Rosnet's long list of clients has grown over the past couple decades, so has the support staff. In addition to an around the clock client services team, Rosnet also has a dedicated food management services team in place that provides support for any and everything food related, including 100% recipe management. 

Now, 25 years later, Rosnet still doesn't charge clients a single penny for this concierge level of support. If you sell it, you better be able to support it and do it well! Here's to the next 25 years of excellence in the restaurant industry. 

5 Features:

  • Real Time Sales
  • Food Management
  • Labor Management
    • Full labor scheduler with an employee facing mobile application
  • Robust Checklist
  • 24/7/365 Customer Service

Existing Customers:

  • QSR, Fast Casual, Family Dining, and Fine Dining
  • Applebee’s, IHOP, Wendy’s, Popeyes, Corner Bakery Café, STK

Learn more:

This ad will auto-close in 10 seconds