News Briefs

Carats & Cake announced the launch of ROH, a purpose-built revenue optimization platform for hospitality groups. Developed by industry experts, ROH’s software solutions drive revenue growth, margin expansion, and operational efficiencies for the largest asset owners, hotel groups, and property operators. Further the platform provides visibility across an organization and multiple assets. Sales and finance teams benefit from intuitive, real-time dashboards from which they can manage contracts, invoicing, payments, and more. The data accessible via ROH enables hospitality brands to take informed actions that materially impact the bottom line.

“What we’ve learned over the past decade working with thousands of the most innovative properties is that there is a massive opportunity to provide them with standardization and transparency. Today, many properties under the banners of leading hospitality brands are actually operated by incredible groups or asset owners. This industry evolution creates unique needs for software that enables operational efficiencies and increases conversion and revenue across multi-property portfolios. Meeting the needs of the hospitality industry is a fundamentally larger business for us that warrants being center stage,” said Jess Conroy, Founder and CEO, ROH. “ROH’s end-to-end revenue optimization platform is now positioned to address the needs of asset owners and property operators as they seek efficiencies across marketing, sales, and finance as well as access to real-time intelligence to rapidly improve conversion rates. We’re grateful to the brand we’ve built in Carats & Cake and will continue to engage its 100 million strong audience as a marketing channel for businesses that serve the events industry at large.”

Coinciding with the announcement of ROH, the company is expanding its multi-team platform offerings to include a new finance-specific dashboard that, for the first time, gives finance team members real-time reconciliation capabilities. In one place, finance team members can see invoice status details including if invoices have been opened, payment due dates, paid or unpaid details, and a proprietary invoices-at-risk analysis. Additionally, ROH’s platform provides details on any issues around refunds and disputes as well as manages those infrequent occurrences. These real-time analytics enable finance to identify and collaborate with the sales teams on any potential problems before they occur, versus waiting until the end of each month to retroactively assess issues and begin the manual process of chasing payments in collaboration with sales.

The ROH revenue optimization platform is feature-rich including:

• Invoice creation & scheduling

• Real-time payment & contract notifications

• Mobile-friendly, branded invoicing & payments

• Payment type optimization (Credit Card / ACH / e-check)

• PCI DSS Level 1 compliance with card on file functionality

• Standardization across all small & large group sales

• Streamlined integration with Property Management Solutions (PMS)

• Custom performance dashboards for finance & sales

Initial deployments of the ROH revenue optimization platform have already delivered impressive results:

• Average 15% increase in event revenue

• 81% of payments convert faster

• 4.5x ROI

"1Sharpe Ventures invested in Jess and her team due to their expertise in identifying and solving pain points in world-renowned properties with industry-specific digital solutions. With successful adoption among leading asset owners, the team has expanded beyond the events market,” said Gregor Watson, Co-Founder, 1Sharpe Ventures. “ROH, the latest project from Jess, aims to address a massive opportunity in the hospitality industry. We're thrilled to support the platform's growth into these rapidly expanding brands with tailored digital solutions."

Focus Brands says dual branding is the future of QSR, and the parent company of Auntie Anne’s®, Carvel, Cinnabon, Jamba, McAlister’s Deli, Moe’s Southwest Grill, and Schlotzsky’s, is leading the charge. Today, the Focus Brands portfolio boasts 175-plus open dual branded units with at least 65 more in various stages of development across the country. 

Drive-Thru Convenience

The Focus Brands portfolio brands have signed agreements to open more than 50 dual and tri-brand locations in the coming year, many of which include drive-thrus for added convenience as interest in dual branded franchise opportunities continues to surge.

Flexible Store Formats

Focus Brands is among the brands introducing new store formats, including Krystal, Jack-in-the-Box and Panera Bread, which opened its Panera To Go, solely offering Rapid Pick-Up and Delivery shelves where guests and delivery drivers can easily pick up orders.  

Focus Brands has long pioneered the concept of dual branding, predominately in malls and non-traditional locations with Auntie Anne’s and Cinnabon. Now, the company’s portfolio brands have found new opportunities with streetside dual branded units, which is paving the way for immense franchise growth. 

“Dual branding is the future of our brands, especially on the specialty side of the business,” said Brian Krause, Chief Development Officer at Focus Brands. “There will always be a place in malls, but there is an immense amount of growth opportunity in streetside venues, and, by dual branding, there is more opportunity for enhanced revenue.”

The company invested heavily in consumer research to identify how to create combinations of its iconic brands to resonate with consumers and meet them where they want to be met.

Focus Brands has identified four dual-brand concepts:

• Auntie Anne’s/Cinnabon
• Auntie Anne’s/Cinnabon/Carvel
• Auntie Anne’s/Jamba
• Cinnabon/Carvel – Cinnabon Swirl. 

While key consumer benefits vary by dual-brand combination, one consistent benefit has been convenience. Having these brands together in one location makes them far more accessible than they are individually. This convenience also creates opportunity for franchisees, as co-branding leads to an expansive menu that drives enhanced unit-level volume. 

 

Walk-On’s Sports Bistreaux is making its largest technological investment in brand history.

Walk-On’s is implementing a systemwide aggregator to consolidate third party orders, partnering with Lunchbox to upgrade its online ordering platform and guest loyalty program, and introducing a partnership with Toast to level up its POS management system.

71% say the ability to integrate with other systems is driving their POS purchase decisions, according to HT’s2 2023 POS Software Trends Report.

Walk-On’s new loyalty program and app, designed by Lunchbox, are scheduled to launch in the first half of 2023 with an improved interface and back-end integration that will create a more seamless user experience for guests and operators alike. 

Continuing with marked enhancements to the guest experience, Walk-On’s is also partnering with BOWEN to modernize the brand’s website presence and streamline the online ordering experience. 

In addition to the upgraded Toast POS system, Walk-On’s is installing Toast Kitchen Display System, and rolling out Toast Go 2 mobile handheld POS devices for tableside and curbside use at current and future locations. 

Walk-On’s will implement a phased rollout across all current locations throughout 2023 and begin immediate implementation at all new restaurants in their development pipeline. 

Let us Nudge, a restaurant seating maximization technology, announces the launch of its Nudge@Home platform backed by NudgeAI. 

Nudge@Home allows for restaurants to nudge customers at home with incentives to visit the restaurant, such as discounts, free food, new menu items and more. The customers can accept or deny the nudge and if accepted, the restaurant receives a notification the customer is headed in.

Let us Nudge, which serves large franchise chains, fine dining and small family-owned restaurants, launched with its in-restaurant solution, Nudge Table Turnover. Nudge Table Turnover optimizes restaurant traffic and frequency by gently nudging customers during busy times to aid in table turnover with incentives. The Nudge Table Turnover solution has helped restaurants increase revenue by 20%, according to the company.

Both solutions are powered by NudgeAI, a patent-pending SaaS technology that delivers real-time data and analytics to help restaurant owners and operators improve their targeted marketing and campaign management. According to SmallBiz Genius, 95 percent of restaurants feel technology can improve restaurant efficiency, including food cost management, staffing and consumer traffic flow.

Chowly, a restaurant technology company that integrates third-party delivery marketplaces with point-of-sale (POS) systems, has acquired Koala, a guest experience platform that empowers established and emerging restaurant brands to elevate their digital ordering experience across web, app and kiosk to drive immediate results. The combined business will represent over 16,000 restaurant locations on the platform, integrating over 350,000 orders per day across the US.

“We’re thrilled to welcome Koala to the Chowly team,” said Sterling Douglass, co-founder and CEO, Chowly. “Merging these two businesses together represents a major leap forward in the mission of both organizations as we help restaurants navigate today’s complicated digital world. Koala’s open platform meshes perfectly with Chowly’s, while also giving restaurants a simpler experience for their off-premise strategies. We plan on bringing Koala’s best-in-class, enterprise-grade ordering to the SMB restaurant space and blend our partnership ecosystems while continuing to support their success in the enterprise restaurant space.”

71% say the ability to integrate with other systems is driving their POS purchase decisions, according to HT’s2 2023 POS Software Trends Report.

SMB and independent restaurant owners will soon gain access to a more sophisticated and holistic solution, including enterprise-grade online ordering, advanced data analytics, and proven machine learning recommendation engines for increasing basket sizes. Sophisticated native iOS apps, open platforms, and multi-platform support have long been relegated to the largest of enterprises, but are now being democratized for the independent restaurateur.

The leadership team at Koala, Walter Beller-Morales, Melanie Norton and Brett Spiegel will play a critical role in integrating the two companies’ solutions in conjunction with Chowly’s leadership. Koala’s CEO Nat Trienens will remain temporarily to help shepherd the integration of the two companies.

Chowly brings significant scale to the expanded organization, representing more than 12,000 locations and 3,000 brands. The company has delivered a consistent record of product innovation, best-in-class implementation time and POS integrations, and a strong value-driven sales team. By adding Koala’s strengths with product-leading features such as top tier conversion rates, enterprise-grade stability, a highly-customizable user experience and a machine learning engine for recommendations to maximize basket size, the combined company will be positioned for significant growth as a market leader.

Hostaway, a vacation rental management software company, has partnered with global travel technology provider Amadeus to distribute short-term rental properties worldwide.

This partnership supports a growing interest in alternative accommodations within the travel industry, both from leisure travelers and business travelers craving more flexibility and choice. As the number of remote workers increases, ‘blended’ travel combining work and leisure time has firmly rooted itself in corporate culture. As such, travelers and their agents are looking for properties that can satisfy their unique needs more than ever before.

Now Hostaway property managers looking to expand their distribution networks have the option to connect with Amadeus and distribute their own content thanks to LinkHotel technology. This not only adds to the wide variety of accommodations available in the Amadeus Travel Platform but allows Hostaway users to reach Amadeus’ vast network of travel agents to unlock new revenue. 

Marcus Räder, CEO & Co-Founder of Hostaway, said: “Short-term rentals have always attracted a dedicated customer base of leisure travelers. Over the last two years, they have also proved their value to business travelers who want more flexibility. We wanted our property managers to be able to reach these guests and connecting with Amadeus was by far the best way of achieving this on a large scale. We’re proud to reveal it today.”

Mirja Sickel, VP Hospitality Distribution, Amadeus, said: “As global travel resumes, it’s important we continue to grow our network with a wide range of properties suited to today’s life and travel-styles. By selecting Amadeus’ LinkHotel, Hostaway property owners are empowered to update and send information to a global network of travel agencies instantly with complete control over changes to inventory, rates, and availability.”  

Property managers can learn more about the Amadeus connection by visiting the Hostaway marketplace at hostaway.com.