News Briefs

Red Roof®, an award-winning leader in the lodging industry, has named hotel industry veteran Zack Gharib as President, effective immediately.

Gharib brings more than two decades of senior management experience in franchising, operations and brand management with companies such as Marriott, Vacasa, LaQuinta by Wyndham and Highgate Homes. He is widely regarded as a hospitality management innovator, having created and launched award-winning development, strategic planning and franchise operations programs over more than two decades of industry leadership.  He joins Red Roof as the company accelerates its growth towards 700 hotels across the U.S., and renews its focus on expanded and deepened franchise relationships.

Red Roof also announced the promotion of Fouad Malouf to the newly created position of Chief Operating Officer. In his new role, Malouf will support Gharib by overseeing the company's day-to-day operations, as the company doubles down on the unique culture of service and execution that has made Red Roof the preferred franchise partner for hotel owners across the industry. Having joined the company in 1982, Malouf brings more than four decades of continuous and increasing management responsibility to his new role. He most recently served as Senior Vice President for Franchise Operations.

Mohamed Thowfeek, Member of the Red Roof Board of Directors and Red Roof Interim President, said, "We are happy to welcome Zack Gharib as Red Roof's new President, an appointment that we are confident will take the brand and its franchise partners to new heights. Zack brings a laser focus on growth and operations excellence to his new role, and has demonstrated his ability to deliver transformative results for some of the most widely regarded brands in the hotel industry." He concluded, "We look forward to Zack's immediate positive impact on Red Roof and its franchisees, and also congratulate Fouad Malouf on his promotion to Chief Operating Officer. Fouad brings unmatched knowledge and experience with the Red Roof brand and franchise community, and will work closely with Zack to accelerate the company's growth and franchising excellence in the months ahead."

Zack Gharib said, "I am deeply honored and excited to be joining Red Roof as its President at this dynamic and promising moment in the company's development."  He continued, "I am passionate about helping owners, franchisees and team members achieve their fullest potential, deliver exceptional guest service, and achieve operational excellence – which I hope will be instrumental in driving Red Roof's continued growth and success. I look forward to developing a program of focused action and results that will help drive this venerable brand's growth and transformation for many years to come."

Gharib is relocating to Columbus, Ohio and will operate out of Red Roof's corporate headquarters there.

PopID and Steak n Shake announced today that all Steak n Shake locations in the United States now accept PopID Check In (to review favorite orders and loyalty points) and PopPay for checkout. With more than 300 locations, Steak n Shake is the first national restaurant brand in the United States to adopt biometric check-in and checkout nationwide. PopID’s biometric check-in feature makes kiosk ordering faster, easier, and more personalized.

The implementation of PopID in every Steak n Shake location was accomplished rapidly and at low cost through a partnership between PopID and ACRELEC, a leading supplier of kiosk-ordering hardware and drive-through products. Cameras were shipped to every restaurant for attachment to the existing ACRELEC kiosks. “As explained in our recent publication, ACRELEC believes that our integrated biometric solution provides various benefits to restaurant operators related to throughput, ticket size, and loyalty engagement,” says Bruno Lo-Re, President of ACRELEC America.

“We are thrilled about our partnership with PopID and to be on the edge of biometric technology for the benefit of our customers. Our guests now have the option to use biometrics for a faster and more seamless experience,” says Sardar Biglari, Chairman of Biglari Holdings, the parent company of Steak n Shake.

Now that biometrics are enabled for all ordering and payment inside Steak n Shake restaurants, PopID and Steak n Shake will begin implementing biometric check-in and checkout at the restaurant’s drive-through units. “Similar to the kiosks, biometric check in can increase loyalty participation and revenue at the drive thru while also reducing payment processing costs,” says John Miller, CEO of PopID and Chairman of Cali Group. “Additionally, biometric payment at the order confirmation screen enables staff members to work on tasks other than taking payments by card and phone at the order pick-up window.”

Domino's Pizza Inc. introduces its new and improved loyalty program. 

Domino's Rewards offers loyalty members even more opportunities to earn and redeem points across its corporate and franchise store locations. Domino's enhanced rewards program allows customers to:

• Earn points for less
  • Loyalty members will now earn 10 points on every order of $5 or more
• Redeem points for even more menu items – and earn free Domino's after just two orders
  • Members can redeem a variety of points for more menu items:
    • 20 points: A free dipping cup, a 16-piece order of Parmesan Bread Bites or a 20 oz. drink
    • 40 points: An order of Bread Twists or Stuffed Cheesy Bread
    • 60 points: A medium, two-topping pizza; pasta; Oven-Baked Sandwich; or a 3-piece order of Chocolate Lava Crunch Cakes
• Earn more rewards
  • Loyalty perks are now even better, as members will have exclusive access to member-only deals, special discounts and opportunities to earn bonus points!

"We are thrilled to give the brand's loyal customers additional ways to earn free Domino's items more often," said Mark Messing, Domino's vice president of digital experience and loyalty. "At a time when most brands are scaling back their loyalty programs and making it more difficult to earn and redeem points, Domino's is doing the opposite. We want to make it easier to reward our customers and give them more options so they can get rewarded faster."

Marketing a LTO 

From now until Oct. 22, 2023, rewards members can take advantage of a limited time offer to redeem 20 points for a free order of Domino's new Pepperoni Stuffed Cheesy Bread, which is normally a 40-point redemption, in celebration of the product's recent launch. 

Domino's Pizza Inc.  is launching You Tip, We Tip – a promotion that tips customers who tip their delivery drivers, beginning April 29, 2024.

"Domino's drivers have been hustling to deliver hot, delicious pizzas since 1960, and we love that customers have been tipping them for their great service since day one," said Kate Trumbull, Domino's senior vice president – chief brand officer. "But these days, everywhere you go, there's a tip screen. The pressure to tip is real, even when no extra service is provided. So, we decided to flip the script and show our appreciation by tipping customers back." 

In fact, in HT's 2024 Restaurant Industry Outlook,  one executive said tipping is "turning customer sentiments negatively."

How Does You Tip, We Tip Work?

When customers tip their Domino's delivery driver $3 or more online, they'll receive a $3 coupon to use on the following week's online delivery order. \

• Is Your POS to Blame for This Top Customer Complaint?

Domino's is the first quick-service restaurant to tip customers for tipping their delivery drivers. To learn more about Domino's You Tip, We Tip promotion, visit dominos.com/youtipwetip.

Tropical Smoothie Cafe is changing hands. 

Private equity funds managed by Blackstone have entered into a definitive agreement to acquire Tropical Smoothie Cafe from Levine Leichtman Capital Partners. This buyout intended to help accelerate Tropical Smoothie Cafe's expansion through continued investment in menu innovation, operating excellence, and best-in-class marketing.

Blackstone has a long history of successfully propelling the growth of leading franchisors, including in its previous acquisitions of Hilton Hotels and SERVPRO. 

Tropical Smoothie Cafe began operating as a single location on a beach in Destin, Florida in 1997, and has grown into a nationally recognized brand with more than 1,400 locations in 44 states across the U.S. today. Known for its delicious mix of smoothies and food offerings, the company opened more than 175 new locations in 2023 alone, 70 percent of which were opened by existing franchisees. Tropical Smoothie Cafe has also been ranked #1 in the Smoothie/Juice Category by Entrepreneur Franchisee 500 for four consecutive years.

Peter Wallace, a Senior Managing Director in Blackstone’s Private Equity business, said, “Tropical Smoothie Cafe has had an impressive growth trajectory consistently building on its loyal customer base as it has scaled nationwide. Blackstone has deep experience helping accelerate the expansion of leading franchise businesses as one of our highest-conviction investment areas. We believe our capital and resources will help position Tropical Smoothie Cafe for continued success and innovation for the benefit of its guests and franchisees.”

Terms of the transaction were not disclosed.

Leanpath builds on its integration capability with menu management systems, announcing a partnership with Galley Solutions and its culinary operating system.

Leanpath's intelligent food waste prevention platform is a complete solution that allows foodservice kitchens to understand what they are wasting and why it's being wasted. Leanpath's analytics, reporting, and automated prevention tools empower kitchens to stop that waste from reoccurring.

At MURTEC 2023, Hospitality Technology presented Leanpath with the Industry Hero Award for its contributions in reducing food waste.

The new integration between Leanpath and Galley Solutions imports customers' daily menus into the Leanpath food waste tracking platform. This enables kitchen staff to more easily and precisely identify what foods are being wasted and to make more informed adjustments to planning menus, automating production, and optimizing purchasing to prevent that waste in the future.

"We're always trying to shave some pennies off our cost per meal," says Chef Antonio Pignagrande, Director of Culinary Enablement with Harvest Table Culinary Group, an early adopter of the new integration. "The best way to do that is to not put food in the trash to begin with. Leanpath helps us avoid that food waste, and the integration with Galley Solutions is the next evolution of that work. It's going to allow us to understand where the opportunities are to reduce waste down to the recipe level."

"At Leanpath, we're laser-focused on helping our customers go beyond just gathering food waste data by turning that data into actions that reduce waste," says Leanpath VP of Product Brennan Hogan. "With this new integration, Galley Solutions customers are going to be able to drive even more precise and impactful food waste actions."

"This integration highlights the importance of the Galley Solutions culinary operating system as the hub of customer's food data," says Galley Solutions CTO Matt Ferguson. "Having that clean food data for things like recipes, ingredients, menus and vendor items is what makes this integration with Leanpath so effective for our customers."