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10/18/2022

Quest Apartment Hotels Deploys Mobile Access for Enhanced Contactless Guest Convenience

Apartment hotel operator leverages strategic relationship between ASSA ABLOY Global Solutions and Liverton to introduce digital key services to New Zealand-based locations.

ASSA ABLOY Global Solutions, a leading provider of advanced security technology for the hospitality industry, has today announced the successful adoption of Mobile Access by Quest Apartment Hotels for several of its properties located throughout New Zealand. Implemented via an integration with the Quest mobile app and ASSA ABLOY Global Solutions’ Certified Partner, Liverton, Mobile Access is now able to ensure instant room access convenience for guests staying at Quest Highbrook, Quest Takapuna, Quest Eden and Quest Remarkables Park.  

With another five Quest properties also set to feature Mobile Access once they open to guests, the technology forms a key component of the apartment hotel’s initiative to provide contactless services that enhance the overall guest experience. Using Liverton’s integration with the Quest mobile app, guests can effortlessly interact with Mobile Access to self check-in and avoid front desk lines where close contact with others can lead to potential germ exposure. Once checked-in, guests can then leverage the same mobile app integration to gain instant guestroom access using their smart device as a secure digital key.  

“When we launched the Quest mobile app in 2019, our aim was to make booking easy but thanks to the combined technologies of ASSA ABLOY Global Solutions and Liverton, we now have the ability to extend enhanced contactless convenience all the way through to a guest’s arrival and eventual departure,” said Adrian Turner, Quest Group General Manager. “Mobile Access undoubtedly demonstrates how new technology can provide hoteliers with the means to keep pace with changing guest behaviors and expectations. The solution even offers opportunities to streamline operations and lessen the impact of worker shortages, providing each property with the means to maintain our commitment of ensuring continuous high service quality.”   

By allowing arriving guests to skip the front desk, Mobile Access is also credited with reducing workloads for hotel staff. Instead of dedicating a substantial amount of time towards routine processes such as creating and assigning guestroom keys, Quest employees at the brand’s New Zealand locations can better focus on other tasks more meaningful to the guest experience. Mobile Access further provides both guests and staff with the advantage of being able to extend guest stays without requiring a visit to the front desk for a new key to be issued.  

A solution engineered with a priority on hotel security, Mobile Access further ensures that Quest Apartment Hotels can provide heightened guest convenience without coming at the price of a reduction in safety. Equipped with ASSA ABLOY’S Seos technology, the platform utilizes advanced data encryption and secure communication channels to prevent the risk of sensitive digital key information being stolen. This includes when digital data is transmitted to a guest’s personal device, as well as when a guest presents their device to the appropriate door lock reader in order to gain guestroom access.