News Briefs

Tripleseat for Hotels, a cloud-based group sales and catering management platform for hotels announces its exciting new collaboration with PURS Fine Hotels & Restaurants, an acclaimed German-based hospitality group with luxury properties located in the historic town of Andernach situated along the picturesque Rhine river.

PURS chose Tripleseat for Hotels to streamline internal workflow across group sales, food & beverage, front desk, and reservations departments. In addition, Tripleseat's recent integration with the Mews Property Management System was a key component in their decision, given they currently use the PMS, further simplifying their group bookings and event management processes.

PURS properties utilizing Tripleseat for Hotels include PURS Luxury Boutique Hotel & Restaurant designed by the renowned Axel Vervoordt boasting a two Michelin star restaurant; the boutique Hotel am Ochsentor featuring the authentic Italian Trattoria Ai Pero and Convent, a luxury living concept and unique event space.

“Tripleseat for Hotels was a natural choice to optimize our customer journey with its Mews integration that allows tracking room rates with room inventory within the platform and seamlessly connects all our departments,“ says Jasmina Klessa, PURS Marketing Manager. “We look forward to utilizing Tripleseat’s many features that help maximize leads and improve overall operating procedures.”

Tripleseat for Hotels offers tools to boost client relations, streamline workflow and event management, and increase revenue through data-driven decision-making. From tracking and storing customizable lead communication, guest portal payment capabilities, and integrated CRM, the platform is an all-in-one solution.

"We’re thrilled to be working with a celebrated hospitality group such as PURS, and see Tripleseat’s continued international expansion,” says Jonathan Morse, CEO of Tripleseat. “We look forward to delivering seamless customized service so they can provide exceptional experiences for their discerning guests."

PopID and Steak n Shake announced today that all Steak n Shake locations in the United States now accept PopID Check In (to review favorite orders and loyalty points) and PopPay for checkout. With more than 300 locations, Steak n Shake is the first national restaurant brand in the United States to adopt biometric check-in and checkout nationwide. PopID’s biometric check-in feature makes kiosk ordering faster, easier, and more personalized.

The implementation of PopID in every Steak n Shake location was accomplished rapidly and at low cost through a partnership between PopID and ACRELEC, a leading supplier of kiosk-ordering hardware and drive-through products. Cameras were shipped to every restaurant for attachment to the existing ACRELEC kiosks. “As explained in our recent publication, ACRELEC believes that our integrated biometric solution provides various benefits to restaurant operators related to throughput, ticket size, and loyalty engagement,” says Bruno Lo-Re, President of ACRELEC America.

“We are thrilled about our partnership with PopID and to be on the edge of biometric technology for the benefit of our customers. Our guests now have the option to use biometrics for a faster and more seamless experience,” says Sardar Biglari, Chairman of Biglari Holdings, the parent company of Steak n Shake.

Now that biometrics are enabled for all ordering and payment inside Steak n Shake restaurants, PopID and Steak n Shake will begin implementing biometric check-in and checkout at the restaurant’s drive-through units. “Similar to the kiosks, biometric check in can increase loyalty participation and revenue at the drive thru while also reducing payment processing costs,” says John Miller, CEO of PopID and Chairman of Cali Group. “Additionally, biometric payment at the order confirmation screen enables staff members to work on tasks other than taking payments by card and phone at the order pick-up window.”

Domino's Pizza Inc. introduces its new and improved loyalty program. 

Domino's Rewards offers loyalty members even more opportunities to earn and redeem points across its corporate and franchise store locations. Domino's enhanced rewards program allows customers to:

• Earn points for less
  • Loyalty members will now earn 10 points on every order of $5 or more
• Redeem points for even more menu items – and earn free Domino's after just two orders
  • Members can redeem a variety of points for more menu items:
    • 20 points: A free dipping cup, a 16-piece order of Parmesan Bread Bites or a 20 oz. drink
    • 40 points: An order of Bread Twists or Stuffed Cheesy Bread
    • 60 points: A medium, two-topping pizza; pasta; Oven-Baked Sandwich; or a 3-piece order of Chocolate Lava Crunch Cakes
• Earn more rewards
  • Loyalty perks are now even better, as members will have exclusive access to member-only deals, special discounts and opportunities to earn bonus points!

"We are thrilled to give the brand's loyal customers additional ways to earn free Domino's items more often," said Mark Messing, Domino's vice president of digital experience and loyalty. "At a time when most brands are scaling back their loyalty programs and making it more difficult to earn and redeem points, Domino's is doing the opposite. We want to make it easier to reward our customers and give them more options so they can get rewarded faster."

Marketing a LTO 

From now until Oct. 22, 2023, rewards members can take advantage of a limited time offer to redeem 20 points for a free order of Domino's new Pepperoni Stuffed Cheesy Bread, which is normally a 40-point redemption, in celebration of the product's recent launch. 

Domino's Pizza Inc.  is launching You Tip, We Tip – a promotion that tips customers who tip their delivery drivers, beginning April 29, 2024.

"Domino's drivers have been hustling to deliver hot, delicious pizzas since 1960, and we love that customers have been tipping them for their great service since day one," said Kate Trumbull, Domino's senior vice president – chief brand officer. "But these days, everywhere you go, there's a tip screen. The pressure to tip is real, even when no extra service is provided. So, we decided to flip the script and show our appreciation by tipping customers back." 

In fact, in HT's 2024 Restaurant Industry Outlook,  one executive said tipping is "turning customer sentiments negatively."

How Does You Tip, We Tip Work?

When customers tip their Domino's delivery driver $3 or more online, they'll receive a $3 coupon to use on the following week's online delivery order. \

• Is Your POS to Blame for This Top Customer Complaint?

Domino's is the first quick-service restaurant to tip customers for tipping their delivery drivers. To learn more about Domino's You Tip, We Tip promotion, visit dominos.com/youtipwetip.

Tropical Smoothie Cafe is changing hands. 

Private equity funds managed by Blackstone have entered into a definitive agreement to acquire Tropical Smoothie Cafe from Levine Leichtman Capital Partners. This buyout intended to help accelerate Tropical Smoothie Cafe's expansion through continued investment in menu innovation, operating excellence, and best-in-class marketing.

Blackstone has a long history of successfully propelling the growth of leading franchisors, including in its previous acquisitions of Hilton Hotels and SERVPRO. 

Tropical Smoothie Cafe began operating as a single location on a beach in Destin, Florida in 1997, and has grown into a nationally recognized brand with more than 1,400 locations in 44 states across the U.S. today. Known for its delicious mix of smoothies and food offerings, the company opened more than 175 new locations in 2023 alone, 70 percent of which were opened by existing franchisees. Tropical Smoothie Cafe has also been ranked #1 in the Smoothie/Juice Category by Entrepreneur Franchisee 500 for four consecutive years.

Peter Wallace, a Senior Managing Director in Blackstone’s Private Equity business, said, “Tropical Smoothie Cafe has had an impressive growth trajectory consistently building on its loyal customer base as it has scaled nationwide. Blackstone has deep experience helping accelerate the expansion of leading franchise businesses as one of our highest-conviction investment areas. We believe our capital and resources will help position Tropical Smoothie Cafe for continued success and innovation for the benefit of its guests and franchisees.”

Terms of the transaction were not disclosed.