News Briefs

Punchh recently presented its fourth-annual Customer Awards. This recognition spotlights seven clients who excel at using the Punchh platform for customized loyalty program management, omnichannel engagement, digital campaigns, personalized offers and more.

This year, Snooze, an A.M. Eatery was named Digital Innovator for its development, in partnership with Punchh, of the MySnooze Bennyfits mobile rewards program, which has leveraged in-person visits with 51% of its members advancing from their 2nd to 3rd visits. Named Top International Customer, Joe’s Garage, who has affectionately dubbed its loyalty members “Regular Joes,” earned more than 20% year-over-year participation rate in the loyalty app. As Rookie of the Year, Zippy’s, a Hawaii-based brand, partnered with Punchh in mid-2022 to develop their Zipster Rewards platform, which has earned a 25% participation rate and a 45% increase in visitation.

The next award, Campaign Hotshot, went to Tropical Smoothie Café. In 2022, the brand hosted Tropic Fan Fest, its first-ever member appreciation week, and saw a 46% increase in loyalty transactions, and 22% of guests trying one of the products for the first time. Last year’s Rookie of the Year and the new Retention Rockstar, HTeaO launched new flavors to new cup sizes to its loyalty members, creating timely retention campaigns. HTeaO has achieved a 49% growth from Q1 2021 to Q1 2022, and an annual participation rate of 33% in 2022.

As this year’s C-Store Champion, Casey’s General Store provide its over 5 million Casey’s Rewards members the opportunity to earn points and redeem them for Casey’s cash, fuel discounts or a donation to a local school. Through these donations, over 71,000 local schools received benefits, and Casey’s was able to achieve 43 million redemptions and keep a 70% quarter-on-quarter retention rate in 2022.

Finally, the 2022 Punchh Customer Award’s All-Star went to Taco Bell, who provided its most passionate fans the ability to access exclusive events and be the first to try favorites like the Mexican Pizza. Fans earn points on qualifying purchases made in-store, drive-thru, kiosks, online and the Taco Bell app, giving them more opportunities to receive rewards and participate in exclusive experiences. The Taco Bell reward program is a crucial factor in the brand’s digital growth, where they aim to reach 100% of digital sales.

“We love recognizing our clients who fully embrace and utilize the Punchh platform,” said PAR President & CEO Savneet Singh. “These brands aren’t afraid to embrace new technology to create a better customer experience, and it pays dividends in loyalty program engagement, customer feedback and more.”

The winners are selected from Punchh’s customer base of more than 250 global brands, which were evaluated on quantitative and qualitative metrics such as innovative usage, strategic results and platform adoption.

 

Focus Brands says dual branding is the future of QSR, and the parent company of Auntie Anne’s®, Carvel, Cinnabon, Jamba, McAlister’s Deli, Moe’s Southwest Grill, and Schlotzsky’s, is leading the charge. Today, the Focus Brands portfolio boasts 175-plus open dual branded units with at least 65 more in various stages of development across the country. 

Drive-Thru Convenience

The Focus Brands portfolio brands have signed agreements to open more than 50 dual and tri-brand locations in the coming year, many of which include drive-thrus for added convenience as interest in dual branded franchise opportunities continues to surge.

Flexible Store Formats

Focus Brands is among the brands introducing new store formats, including Krystal, Jack-in-the-Box and Panera Bread, which opened its Panera To Go, solely offering Rapid Pick-Up and Delivery shelves where guests and delivery drivers can easily pick up orders.  

Focus Brands has long pioneered the concept of dual branding, predominately in malls and non-traditional locations with Auntie Anne’s and Cinnabon. Now, the company’s portfolio brands have found new opportunities with streetside dual branded units, which is paving the way for immense franchise growth. 

“Dual branding is the future of our brands, especially on the specialty side of the business,” said Brian Krause, Chief Development Officer at Focus Brands. “There will always be a place in malls, but there is an immense amount of growth opportunity in streetside venues, and, by dual branding, there is more opportunity for enhanced revenue.”

The company invested heavily in consumer research to identify how to create combinations of its iconic brands to resonate with consumers and meet them where they want to be met.

Focus Brands has identified four dual-brand concepts:

• Auntie Anne’s/Cinnabon
• Auntie Anne’s/Cinnabon/Carvel
• Auntie Anne’s/Jamba
• Cinnabon/Carvel – Cinnabon Swirl. 

While key consumer benefits vary by dual-brand combination, one consistent benefit has been convenience. Having these brands together in one location makes them far more accessible than they are individually. This convenience also creates opportunity for franchisees, as co-branding leads to an expansive menu that drives enhanced unit-level volume. 

 

Walk-On’s Sports Bistreaux is making its largest technological investment in brand history.

Walk-On’s is implementing a systemwide aggregator to consolidate third party orders, partnering with Lunchbox to upgrade its online ordering platform and guest loyalty program, and introducing a partnership with Toast to level up its POS management system.

71% say the ability to integrate with other systems is driving their POS purchase decisions, according to HT’s2 2023 POS Software Trends Report.

Walk-On’s new loyalty program and app, designed by Lunchbox, are scheduled to launch in the first half of 2023 with an improved interface and back-end integration that will create a more seamless user experience for guests and operators alike. 

Continuing with marked enhancements to the guest experience, Walk-On’s is also partnering with BOWEN to modernize the brand’s website presence and streamline the online ordering experience. 

In addition to the upgraded Toast POS system, Walk-On’s is installing Toast Kitchen Display System, and rolling out Toast Go 2 mobile handheld POS devices for tableside and curbside use at current and future locations. 

Walk-On’s will implement a phased rollout across all current locations throughout 2023 and begin immediate implementation at all new restaurants in their development pipeline. 

How will we travel in 2033? A global research study – Traveler Tribes 2033 –identifies four Traveler Tribes that will develop in the next 10 years.

The report commissioned by travel technology company Amadeus and administered by global research firm Northstar Research Partners defines the four new traveler profiles. It does so by examining the future forces of change transforming travel, alongside emerging traveler traits, behaviors and preferences, to understand exactly what it is that travelers will want a decade from now. 

It suggests many travelers will be open to new and emerging technologies and will want to travel in more sustainable ways. But with some travelers concerned about the proliferation of technology and the increasing need for cyber-security and data privacy, the industry must work together to ensure all travelers benefit from technological advances. 

91% of guests say free Wi-Fi is an important factor when selecting a hotel, according to HT's 2022 Customer Engagement Technology Study

Moving beyond the limitations of traditional segmentation, this psychographic approach identifies four key Traveler Tribes likely to be dominant in 2033: 

·         Excited Experientialists – this group has a ‘try it and see’ approach to life and travel. 44% are without children and have a mid- to high-income job with flexible working options, which enables them to readily explore the world. They have a you only live once (YOLO) approach. They are more likely than other travelers to act on instinct, making them 2033s ‘anti-planners’, favoring less predictable and more exciting accommodation experiences. They are also open to technology that helps them ‘speed up’ certain aspects of their journey, with many expecting to use artificial intelligence (AI) in the airport environment.

·         Memory Makers – this group takes a more simplified approach to travel: to make memories and visit places. 44% are aged 42 and over and are habitual in their travel behaviors. The future can be a daunting prospect for them. They put people first and place less value on technology and sustainability, reassured by existing methods. However, despite their skepticism about technology, they are excited about virtual reality (VR) and augmented reality (AR) preview tours with the majority expected to use VR tours before purchasing a trip.

·         Travel Tech-fluencers – this group includes today’s young business travelers with a forward-looking perspective on life. 48% of the group are under the age of 32 and their perspective is symbolized by how much technology they own. However, there is a discord when it comes to what excites and concerns them around the future of technology and travel. While many want to travel sustainably, it seems they are more conscious about sustainability options around their method of travel, rather than where they’ll be staying. 

·         Pioneering Pathfinders – individuals in this group live a fast-paced life, always looking for their next adventure. Their life is in full swing with 82% between the ages of 23 and 41. They like to plan but are not afraid of risk and are open to new experiences. This group is more willing than others to let sustainability influence their decisions. They will also be very comfortable using all forms of alternative payment methods in 2033, whether via cryptocurrency or within a virtual reality environment.

Jack Miles, Lead Researcher and Senior Director, Northstar: “Future predictions are difficult, especially in travel. This is because travel is about humans and how they think and behave – all of which are complex as people aren’t always rational. However, using extensive traveler research based on behavioral science and consumer psychology, expert insight from diverse fields like forecasting, technology and academia, and data-analytics, this study has uncovered many insights to help understand travelers and predict their future behavior. From the importance and challenge of sustainability to the need to reassure travelers about the changing role of technology, one thing is clear, travel will continue to play a vital role in enriching our lives as we head towards 2033.”

Traveler Tribes 2033 –is  the third in a series that launched in 2007. To read more about the research and identified Traveler Tribes,  visit amadeus.com/traveler-tribes

 

River Cree Resort and Casino modernized security, surveillance and compliance with a unified solution based on Genetec Security Center.

As the resort and casino’s analog video system and access control systems aged over the years, surveillance and security teams faced recurring device failures and performance issues that took time away from protecting, securing and surveilling operations. As they sought a solution that could evolve alongside new business objectives, they opted for a fully IP-based video surveillance system with Genetec Omnicast, and migrated their access control system to the platform as well, with Genetec Synergis.

Bob McDonald, Director of Surveillance and Compliance at River Cree Resort and Casino, said, “An open platform has been key for us. The flexibility and openness helped us reduce initial upgrade costs and transition to IP over time. With Security Center, we know that no matter what we’re looking to do, we’ll have options for new features, built-in modules, cloud solutions, and third-party integrations that will serve our needs.”

Today, River Cree Casino uses Genetec Security Center to manage over 1150 cameras and 150 doors. They have also connected their fire alarm system and 25 DMP panic buttons within the unified platform. Now, both surveillance and security operators work from a unified view of the casino and resort, from a central command center. Not only does this help them see what’s happening across the entire 49-acre property, they can also quickly respond to alarms with all information at hand.

The casino has implemented a number of additional features and capabilities to simplify operations and enhance community collaboration. Genetec Plan Manager, the map-based interface of Security Center, plots all cameras, doors, and sensors on a map of the property, enabling operators to quickly locate where alarm notifications are coming from. The KiwiVision People Counter helps with public health compliance, as a backup system to vet numbers from existing people counting solutions. And deploying the Genetec Genetec Clearance™ digital evidence management system simplifies and secures the process of sharing footage with law enforcement, insurance partners, and legal teams while protecting personal privacy. Clearance also helps streamline yearly gaming commission audits.

River Cree Casino continues to build on the capabilities of its unified security platform, with plans to expand the access control system to simplify the tracking of all staff cardholder privileges and special access requests. 

Read the full story of the River Cree Resort & Casino’s unified security solution here.

 

Leigh Burnside will take over the role of chief financial officer for  Little Caesars. She was most recently senior vice president, chief accounting officer and chief financial officer - U.S. at The Wendy's Company.

Burnside will be supporting the continued strategic global growth of the Little Caesars brand and serve as a key member of the organization's senior leadership team. She will replace outgoing CFO Darrell Snygg, who recently retired after 34 years of dedicated service, and will work closely with newly named senior vice president of accounting, Allison Bieri.  Bieri, an industry veteran who most recently served as vice president of accounting at Little Caesars, will spearhead the development and expansion of the brand's existing first-class accounting team.  Little Caesars will also add several new leadership roles in finance and accounting, as well as across the organization, to support recent international and domestic growth.

A graduate of the University of Maryland, College Park with a bachelor's degree in accounting, Leigh has served on the board of directors for The Dave Thomas Foundation for Adoption and is on the Board of Advisors of the Smith School of Business at the University of Maryland-College Park. She will be based at the Little Caesars Global Headquarters in Detroit, Michigan.