As high-volume restaurants adapt to the “new normal” during COVID-19, drive-thru and curbside pickup have become a priority — and touch-free solutions are the key to increase volume and ensure guest safety. Appetize, renowned for its powerful cloud-based POS, digital ordering, and enterprise management platform, is helping businesses successfully deploy touch-free solutions that enhance drive-thru and curbside pickup options.

To help modernize traditional drive-thrus, Appetize offers contactless payment at POS terminals to eliminate cash passing between guests and staff. Appetize also offers handheld devices for linebusting, which reduces wait times, increases sales, and improves the guest experience.

Appetize’s digital ordering solution, Interact Web, also provides new ways to serve guests. The web-based system supports all transactions (there is no need to build an app for guests to download), and using QR codes with Interact Web gives guests instant access to ordering on their own mobile phones, enabling new operational models.

One model, Virtual Drive-Thru, uses a QR code placed at each parking space. Guests pull into a spot, scan the code with their phone from the car, and instantly order — turning every parking spot into an ordering location. Once an order is placed, guests receive updates via text,, or they can view an Order Status Board viewable from the parking lot or curbside pickup location. When an order is ready, it can be delivered directly to the car, picked-up at a window, or the customer can be instructed to enter the drive-thru lane.

Similarly, QR codes can be placed on signs at entrances or at the counter in a Virtual Kiosk model, or on dining tables in a Virtual Waiter model.

Adding digital ordering to your operations offers many benefits for both guests and restaurants. Guests don’t have to wait in drive-thru lines or handle cash, and they receive order updates. For restaurants, it removes ordering bottlenecks and increases volumes. Restaurants can handle multiple cars at once rather than one drive-thru lane.

Appetize proudly powers food, beverage, and retail orders for large-scale operations. If you are looking for a provider to help your business adapt to “the new normal,” Appetize has the technology and experience to help you succeed.

To learn more, visit www.Appetize.com.

“We have evaluated Revel, Bypass, Square, and many others. We always have and will continue to choose Appetize. It’s easy-to-use, built better on the backend, and it just works.”
Derek Mills, Chief Financial Officer
Spectrum Concessions

What is the technology/solution type? Enterprise Cloud POS and Digital Ordering Platform What are the top 5 Most Innovative Features of this tool/application? Full line of POS terminals, handhelds, and kiosks, with the ability to accept contactless payments Integrated digital ordering solutions including online and mobile web ordering, mobile app integration, and third-party delivery integration Robust enterprise and multi-unit management features Detailed reporting and analytics A fully cloud-based system, that does not lock you into a single payment processor

Existing customers for this technology include: Sports & Entertainment Live Nation New York Yankees San Antonio Spurs

Education Louisiana State University USC The University of North Carolina at Chapel Hill

Enterprise Food Services Delaware North Aramark Levy

Amusements & Attractions San Diego Zoo Los Angeles Zoo VIA Rail Canada

Professional Facilities J.P. Morgan Javits Center Macy’s