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Post-MURTEC Insights From Solugenix

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What were the highlights at MURTEC 2023: All In for you and your brand?

With the help desk work we do at Solugenix, networking is always a highlight. Facetime not only with QSR leaders but also the vendors we work so closely with, is critical to our client’s success.  We believe that strong partnerships across tech stacks drives the best store, and ultimately, brand customer experience.

Start-up alley was great this year! As a leader in the help desk space, who support multiple technologies across our client brands, we love having the opportunity to see the amazing technology breaking into our industry.

What did you learn from MURTEC networking and educational sessions? 

Our favorite session this year was the GenZennial Panel. They had some standout comments that really resonated with me.  As a managed service provider, people ARE our business.  And while technology is critical to every organization’s success in today’s industry, its refreshing to hear just how passionate they were about the people component & the need for social interaction. The beauty of hospitality and customer service is taking care of people.

What solutions did you present to the MURTEC community? 

Solugenix offers a unique Help Desk approach, designed to proactively reduce ticket volume through automation and quality interactions. Each desk is tailored to the brand for an exact fit, whether that is US based agents or a hybrid model utilizing one of our many international locations. Our client’s expect partners that work seamlessly together to provide their stores and customers a unique quality experience. We act as a single-point-of-contact across brand tech stacks, allowing the stores to stay focused on what matters most; their customer experience and driving revenue.

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