Pan Pacific Seattle Streamlines Guest Services

Pan Pacific Seattle, a 160-room facility located in Seattle's Gateway District, implements web-based guest service operations system GoConcierge.

"Guests are impressed when we are able to make a reservation so quickly," says Joan Flake, chief concierge at the 160-room hotel, and a member of Les Clefs d'Or. "With the color coding, you can identify what needs to be done immediately. You can see that a task has been done. Because GoConcierge is Web based, I can log in from home. I like to see a lot of green on the screen because that means tasks have been completed."

GoConcierge also logs resident requests, allowing Pan Pacific Seattle to anticipate the needs of guests who have stayed there previously. The service also saves staff from making multiple phone calls between departments regarding information about a guest.

"The system is very easy to learn," Flake says. "The staff immediately picked it up during the on-site training provided by GoConcierge. Amenity descriptions are built in. That makes my life easier."