OneSign Eliminates Reservation Bottlenecks and Boosts Productivity Worldwide at Hilton Grand Vacations

In the fiercely competitive hospitality industry, the inability to complete a sale can affect a company's ability to be successful on the world stage. Yet, increasingly sophisticated types of passwords designed to thwart identity thieves are, ironically, locking out agents and customer service representatives as well. Such was the case at the 3,900-employee Hilton Grand Vacations Company (HGV), where password resets and locked accounts topped 60 percent of all helpdesk requests by late 2006.