O'Charley's Streamlines Kitchen Management

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O'Charley's Streamlines Kitchen Management


O'Charley's Inc. installs QSR Automations' complete kitchen software and hardware solution within all O'Charley's and Ninety Nine Restaurant corporate and franchise locations, with a targeted completion by the end of 2008. The solution, a part of QSR's ConnectSmart Hospitality Automation Solution, includes the ConnectSmart Kitchen (CSK) graphical software with eXpert hospitality controllers and KP-3000 keypads.

O'Charley's and Ninety Nine seek to streamline their kitchens with the solution, emphasizing unique and fresh menu items and attentive service. Kitchen teams no longer work from printer receipts, and delay routing functionality ensures items are routed to specific prep stations at the appropriate time, so that all items within a particular order are completed simultaneously.

"Our guests have commented on how much quieter our open kitchens operate, and our team members who do not already have QSR's ConnectSmart kitchen solution are anxiously awaiting their implementation," comments Leon M. de Wet, chief information officer for O'Charley's Inc. "The solution has definitely done what technology is meant to do -- made a tremendous impact on our O'Charley's and Ninety Nine restaurants with regard to quality, timeliness, and overall execution -- and most importantly, to greater guest satisfaction."

O'Charley's Inc. tested the kitchen solution in a number of O'Charley's and Ninety Nine restaurants for more than a year. Results included improved food coordination and timely delivery from a more organized kitchen, better product quality, and enhanced guest and team member satisfaction.