News Briefs

Noodles & Company has appointed Stephen Kennedy as Executive Vice President of Marketing, starting November 18, to lead the company's brand strategy and customer growth initiatives.

"Stephen is a transformational marketing leader with over two decades of experience driving growth for iconic brands," said Drew Madsen, CEO at Noodles & Company. "We're excited to add his expertise in digital innovation and customer engagement to our team as we deepen our brand relevance, capture new customers, and drive sustained, profitable growth."

Kennedy most recently served as Vice President of Growth and Strategy at Bounteous, where he spearheaded digital strategies that enhanced brand experiences. At Nestle USA, he led the Marketing Enablement and Consumer Experience teams, increasing media ROI, social engagement, and e-commerce sales through data-driven strategies and a digital-first marketing approach.

At Domino's, Kennedy was pivotal in helping drive record sales growth for the company. In various leadership roles, he guided the insights team on successful product launches and promotions, including Domino's Pan Pizza and the $5.99 Mix and Match deal. Kennedy also spearheaded the pilot, launch, and management of the award-winning Piece of the Pie Rewards program, overseeing all owned and paid digital marketing efforts.

Prior to his time at Domino's, Kennedy worked in brand strategy and insights at General Motors. He began his career in marketing at Borders Group Inc. where he managed CRM and loyalty marketing teams.

Kennedy's accomplishments have contributed to numerous awards from organizations such as Loyalty 360, The ARF David Ogilvy Awards, The Effie Awards, The American Advertising Federation, The In-House Agency Forum, Communication Arts, and Restaurant Business Tech Accelerator.

Fiserv s empowering small business growth through an enhanced suite of industry-specific solutions from Clover. Built with small business owners in mind, these 'all-in-one' solutions combine flexible hardware with software that addresses the unique needs of individual businesses, providing restaurants, retailers, and service-based businesses with the vertical-specific capabilities they need to save time, make money and grow.

“Small business owners are engines of growth, creators of jobs, builders of communities, and drivers of innovation”

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Factors like rising costs, labor shortages, and the ongoing quest to attract and retain customers have led to a host of challenges for small businesses. As technology infiltrates the market to address these issues, small business owners are diverting their attention from their core mission of running their businesses efficiently to managing an assortment of complex systems. Recognizing the unique needs and pain points of today’s entrepreneur, Clover has invested to deliver small businesses with adaptable, vertically-integrated enhancements across three key verticals:

• Restaurants can seamlessly manage front- and back-of-house operations and access real-time kitchen reporting for actionable insights and enhanced operational efficiency.
• Service Businesses can implement a comprehensive appointment booking feature to operate and grow their business, manage employees, engage with customers, and take payments using a streamlined POS experience. In addition to appointment scheduling and employee management, the solution features a customizable website.
• Retailers can enhance their presence through an omnichannel integration with customizable websites and digital storefronts, giving customers an end-to-end e-commerce experience. Retail solutions also support variance management, Buy Online/Pick up In-store (BOPIS) options, and merchant delivery as fulfillment methods.

"Small business owners are engines of growth, creators of jobs, builders of communities, and drivers of innovation," said Jennifer LaClair, Head of Merchant Solutions at Fiserv. "An enhanced suite of industry-specific solutions allows small business owners across industries to transform challenges into opportunities and streamline processes so they can focus on what matters most – elevating their business."

Working in tandem with upgraded vertical solutions and industry-leading payments capabilities, the enhanced solution set includes:

• New hardware, like Clover Compact and Flex Pocket, that further build on the extensive Clover hardware suite, giving business owners more freedom to take payments and run their business how and where they want.
• Integrated capabilities, like employee management, payroll, customer loyalty programs, and gift cards, that are seamlessly built into vertical software to streamline operations.
• Flexible financial solutions, like cash discounting, cash advance and instant and same-day transfers, that provide small businesses with easy access to capital that facilitates growth.

For more information about Clover’s enhanced vertical solutions and products, please visit http://www.clover.com.

Zucchetti North America is excited to launch a new customer support program, available to hotel clients 24/7, across their entire portfolio of operational solutions. From CRS, to POS, to booking engines, to PMS and RMS, Zucchetti North America offers a one-stop shop for hoteliers looking for a complete tech stack to support their operations; with the launch of the new customer support program, the company is demonstrating its commitment to providing the best user experience possible, enabling clients to maximize the ROI earned from their tech investment.

As part of the new customer support program, Zucchetti North America implemented the following new procedures and processes:

·       Expanded the customer support team to ensure that live telephone and chat support is available to clients worldwide, 24/7.

·       Provided in-depth training to all support team members, enabling each employee to provide customer support for all the Zucchetti North America tech solutions.

·       Implemented an integrated email support program which enables clients to submit a support ticket for any of the solutions and receive a response within 24 hours. Once a ticket is submitted, hotels can also log into the customer portal to find out the status of their ticket request at any time.

·       Customers have access to the vast Zucchetti North America knowledge base through their online customer portal, which offers training videos and information about all the different solutions in the tech stack

·       Decreased the target response time for all support requests submitted through our online chat to a 24-hour turnaround.

“In today’s competitive landscape, hoteliers are not just looking for tools; they’re looking for results and maximizing customer support responsiveness is key to unlocking the full potential of a hotel’s tech investment,” said Alison Cowan, Vice President of Sales at Zucchetti North America. “By ensuring timely support across all support channels, we help our clients optimize their technology to capture more bookings and maximize revenue opportunities. As such, improved customer support directly translates to a higher ROI on our client’s tech spend and empowers them to stand out from the competition online.”

To find out more about Zucchetti North America’s new customer support, please contact Jennifer Nagy at [email protected] or +1.786.420.1160. Alternatively, you can meet Zucchetti North America at The Hospitality Show in San Antonio, TX on October 29 & 30 at Booth 925 on the tradeshow floor to find out more or for a demo of our fully integrated suite of operational solutions.

StayNow, a platform focused on supporting independent hotel owners, announced that it has raised $2.2 million in seed funding. The round was led by Fountane, Minnesota based venture studio, with participation from UXReactor and Founders Romal Jayswal and Siddharth Raj. This funding represents a significant step in helping family-run hotels navigate the challenges of a rapidly changing industry.

StayNow, founded by Saawan Patel, Siddharth Raj and Romal Jayswal stems from Patel’s personal experience growing up around motels operated by his family. Independent hotel owners often face pressure from larger corporate brands and the rising costs of maintaining their businesses. StayNow’s mission is to provide these owners with a platform designed to ease operational challenges without the burdens of excessive fees or restrictive terms.

“We're deeply grateful to UXReactor, Fountane, early investors, and the entire StayNow team for their dedication,” said Founder Saawan Patel. “Without their hard work, we wouldn’t have the right technology to face these challenges. Our scalable infrastructure and technology stack are essential to our growth and ongoing efforts to support independent hotels.”

The new funding will be used to continue refining the platform and increase marketing efforts, including collaborations with influencers and paid advertising campaigns. StayNow also plans to market directly within participating hotels, engaging with both owners and travelers.

StayNow's partnership with UXReactor and Fountane ensures the platform is built on a foundation of scalable technology, designed to accommodate long-term growth while providing the tools needed for independent hotels to remain competitive.

• Cvent Supplier Network (CSN) | Hotels and venues showcase their properties on CSN to attract planners, respond to requests for proposals (RFPs) and book group business on one of the world’s largest sourcing platforms.
• Smart Custom Proposals | Easy-to-use solution for designing interactive custom-built RFP templates and high-quality proposals to stand out from the competition.
• Cvent Event Diagramming | This innovative diagramming solution simplifies and accelerates the creation of event diagrams, while built-in collaboration tools facilitate real-time collaboration between on-property stakeholders and event planners.

• Easy-to-configure and fully integrated commercial solution: The powerful combination of Thynk's hospitality end-to-end commercial platform with Cvent's advanced hospitality technology platform optimizes the cost of hotel sales and operations and enables enhanced service delivery to clients, customers and guests.
• Enhanced sales efficiency: The integrations minimize manual workload, empowering sales teams to focus on more strategic activities and increasing overall productivity.
• Quality and consistency in sales operations: Through robust lead management tools, data quality prioritization, and customizable lead management processes, the integrations facilitate a more consistent, high-quality sales strategy and execution.