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News Briefs

  • 6/19/2024

    Mews Adds Point-of-Sale to Its Embedded Payments Experience, Bringing Time Savings to Staff and Guests

    mews logo

    Mews, the industry-leading hospitality cloud, has announced the addition of Mews POS (Point-of-Sale) to the embedded payments experience offered with Mews Hospitality Cloud, bringing increased operational time savings for hotels and frictionless experiences for guests.

    Mews is the first cloud-native solution to introduce embedded payment solutions to hospitality throughout the guest stay. With Mews POS now fully embedded with Mews Payments, it means digital ordering of food and beverage (F&B) transactions can use the same payment processing platform as all other transactions within the guest journey, including upgrades and bill settlement. The solution is also unique for its international presence, as it is available in 16 countries.

    “By harnessing the power of embedded payments, hoteliers will feel real benefits across their business,” said Josef Starýchfojtů, Chief Product and Technology Officer at Mews. “Consolidated payment functionalities mean faster, more secure operations, with cumulative time savings, richer guest data and an increase in guest satisfaction.”

    Mercure Roeselare, a four-star, full-service hotel in Belgium, benefits from embedded payments across their F&B offering. Damien Janssens, General Manager, commented: “Having all payments in one basket that we can check daily in Mews is crucial for our cash flow. It simplifies the reporting process for both myself and our accounting team.”

    Additional benefits include fee unification across all PMS and POS transactions, as well as consolidated payouts. It also allows for complete payment reporting directly within Mews Operations without any need to manually import or export data. This translates into significant time savings because properties only need to deal with a single provider, and all reporting is unified. It also removes the need for additional Know Your Customer (KYC) checks, saving further time during implementation.

    Capsule Hotel is an innovative hospitality brand with four properties in Switzerland. A single person staffs their multi-purpose lobby and can handle all transactions from check-ins to drink orders on a single device. Hendrik Renken, Project Manager at Capsule Services, said: “I am very satisfied with Mews Payments on POS. I can't imagine a simpler solution than what we have now. It's the most convenient way to handle payments, making front desk operations as straightforward as possible for all staff to understand.”

  • 6/19/2024

    Sojern Now Available on Oracle Cloud Marketplace

    oracle and sojern logos

    Sojern, a digital marketing platform built for travel and a member of Oracle PartnerNetwork (OPN), today announced its suite of Guest Experience Solutions is available on Oracle Cloud Marketplace and can be deployed on Oracle Cloud Infrastructure (OCI) and integrated with OPERA Cloud via the Oracle Hospitality Integration Platform (OHIP). Oracle Cloud Marketplace is a centralized repository of enterprise applications offered by Oracle and Oracle partners.

    The Sojern Guest Experience Solutions enables hotel marketers to answer questions, resolve guest issues, and upsell services throughout the entire customer journey. 

    Oracle Cloud Marketplace is a one-stop shop for Oracle customers seeking trusted business applications and services offering unique solutions, including ones that extend Oracle Fusion Cloud Applications.  

    OCI is a deep and broad platform of cloud infrastructure services that enables customers to build and run a wide range of applications in a scalable, secure, highly available, and high-performance environment. From application development and business analytics to data management, integration, security, AI, and infrastructure services including Kubernetes and VMware, OCI delivers comprehensive security, performance, and cost savings. In addition, with multicloud, hybrid cloud, public cloud, and dedicated cloud options, OCI’s distributed cloud offers customers the benefits of cloud with greater control over data residency, locality, and authority, even across multiple clouds. As a result, customers can bring enterprise workloads to the cloud quickly and efficiently while meeting the strictest regulatory compliance requirements.

    "Joining Oracle Cloud Marketplace marks a significant milestone for Sojern’s hospitality customers. This two-way interface enhances real-time guest engagement, with a suite of tools designed to enhance the guest experience and operational efficiency within OHIP. Sojern’s Reputation Manager empowers hoteliers to efficiently gather and manage feedback using generative AI for automated responses. Hospitality customers will also have access to advanced text and email marketing, along with auto reconciliation, simplifying marketing, performance, and measurement,” said Noreen Henry, Chief Revenue Officer, Sojern. “Sojern’s participation in Oracle Cloud Marketplace further strengthens our commitment to the Oracle community and enables customers to easily reap the benefits of Sojern’s Guest Experience Solutions. We look forward to leveraging the power of the OCI to help us achieve our business goals.”  

    For more information about Sojern’s Guest Experience Solutions, click here.

  • 6/19/2024

    Vingcard Introduces Google Wallet Compatibility for Mobile Access Hotel Guest Keys

    google wallet mobile key for hotels via Vingcard
    Vingcard, an ASSA ABLOY company and provider of advanced technologies for the hospitality industry, has announced the launch of Mobile Access featuring hotel key compatibility with Google Wallet. In collaboration with NXP® Semiconductors, a leading provider of secure connectivity solutions for embedded applications, the latest offering for Mobile Access maintains a priority on security while making room entry fast, easy and always enjoyable.
     
    Designed as a web provisioning-enabled feature, Mobile Access with hotel key compatibility for Google Wallet sidesteps the need for guests to download an unfamiliar mobile app before being able to receive and use their digitalized key. Now, guests can simply click on a link in their check-in confirmation email to locate their room key with the option of adding it to Google Wallet. Once seeking room entry, guests can effortlessly navigate Google Wallet to locate their hotel key, with a blue check mark appearing to indicate that the digital key is correctly being used when presented to the appropriate lock.
     
    “Preferences for what counts as convenient check-in and room entry are as varied as the type of guests that hotels serve, so we are proud to offer a digital key solution that can adapt to suit the specific needs of each property and guest,” said Li Wang Senior Vice President and Head of Hospitality. “Whether accessing their hotel key through mobile app or digital wallet located on their Google or Apple device, guests using Mobile Access gain the ultimate convenience of choice and instant service, while advanced security measures ensure enhanced safety and relaxation at all times.”
     
    Mobile Access supports its Google Wallet compatibility using Near Field Communication (NFC), a more secure data transmission method that is made even safer by the use of NXP’s MIFARE® 2GO credential solution. MIFARE 2GO is a cloud service that is responsible for card lifecycle management and the complete card digitalization process for placing the room key in Google Wallet. It importantly provides hotels with the ability to adopt the National Institute of Standards and Technology’s (NIST) recommended advanced encryption standard for digitalized offerings. Using MIFARE 2GO, properties can also allow mobile key services to co-exist alongside keycards and other physical credential options.
     
    “Working with Vingcard on this project, which is the first MIFARE 2GO deployment in hospitality, will undoubtedly lead to more personalized guest experiences that deliver on individual standards for comfort and convenience,” said Philippe Dubois, Senior Vice President and General Manager, Secure Transactions & Identification at NXP. “The new MIFARE 2GO feature sets enabled by NXP allow a tailored mobile experience for hotel guests. This includes adding a digital key card to a guest’s Google Wallet once they book a room, with the room number automatically updated following check-in, regardless of whether the guest prefers a remote check-in or in-person experience.”
     
    As a flexible mobile key solution, Mobile Access in addition to providing app-free digital wallet compatibility, can also be integrated into a hotel’s mobile app alongside other amenities and services. For properties lacking their own guest-facing app, Mobile Access can also be deployed as a standalone service or alongside other desired functionalities using the third-party Certified Partner program.
  • 6/19/2024

    HITEC 2024 NEWS: Aptech to Unveil NEW Enterprise Accounting Dashboard

    aptech logo

    Aptech, a hospitality company providing finance and accounting software for more than 50 years to hotels, will reveal a NEW dashboard for its PVNG enterprise accounting solution at HITEC Charlotte, to be held June 24 to 27 at the Charlotte (N.C.) Convention Center. Developed at the request of its customers, the tool provides a quick view of the status of a hotel’s financials from the previous night and more. All data is updated in the system in real time, enhancing the ability for hotel operators to make more informed decisions, improve efficiency, and achieve strategic goals.

    “Aptech is known industrywide for exceptional support and quick response to our customers,” said Aptech President Jill Wilder. “Users asked us for fast access to financial and operational data – accounts payable, general ledger, statistical data – all on one screen and without having to execute multiple reports or inquiries to provide a pulse of where they are now and how they are progressing financially. PVNG was the only one of our three products that did not have a dashboard, so we went to work. Wanting to provide the most value, we asked specifically what they would like to be included on the dashboard – and we delivered.”

    The PVNG Dashboard provides a quick glimpse of:

    • Bank account balances for each bank account
    • Open invoice balances for top five vendors
    • Overall Accounts Payable Aging: Current / 30+ / 60+ / 90+ Days
    • Comparative analysis on user selected KPI’s; Yesterday/Month to Date/Month to Date Last Year

    “Our customers are saying they cannot wait to visit us at HITEC to see the dashboard in action,” Wilder said. “This tool will give users real-time access to data, enabling them to monitor performance and trends as they happen. This immediacy provides quicker reactions to changing conditions, such as market shifts or operational issues. The dashboard will also improve decision making. By consolidating data from various sources into a single, easy-to-understand interface, the PVNG dashboard will help operators work smarter, not harder.”

    Just like the dashboards for its Execuvue (Business Intelligence) and Targetvue (Budgeting & Forecasting) solutions, the PVNG dashboard can be accessed from any web browser, enabling users to access all data via mobile phone, tablet, laptop, or desktop. This dashboard is a standard feature of PVNG and will be included in the next software release slated for July 2024.

    “We encourage people to come by Booth 2644 at HITEC to see the PVNG dashboard and provide their input,” Wilder said. “This is the first release, and we will continue to develop the dashboard to provide more flexibility and information defined by our customers.”

    On Display at HITEC

    PVNG is one of the top ranked solutions in the Hotel Tech Report “Best Finance & Accounting Software” 2024 popularity index. It ranked No. 2 out of 37 companies in the finance and accounting software category. Ninety six percent of limited service and budget hotels, 94% of luxury hotels, 93% of branded hotels, and 84% of resorts say they would recommend PVNG for enterprise accounting. The solution earned an overall score of 4.7 out of 5.0 for ease of use, customer support, return on investment and ease of implementation.

    PVNG features the Accounts Payable, Accounts Receivable, General Ledger, Statistics, Financials, and Bank Reconciliation that today’s hotel operators are seeking with much-needed browser navigation. It features automated invoice processing, a myriad of payment options, drill-down capabilities in financial statements and reports, and the ability to handle single or multi-property accounting.

    Attendees will also see Aptech’s IBM Cognos-based ASP BI application, Execuvue. It delivers visualizations of financial and operational data that hoteliers can act upon. The drag-and-drop environment provides easy-to-access reporting and analytics. The solution configures data portfolio wide, giving operators a performance snapshot by region, brand, and property. The scalability, flexibility, and integration capabilities of Execuvue sets Aptech apart from other BI providers.

    Aptech’s hospitality-driven budgeting and forecasting solution, Targetvue, will also be showcased. The solution provides accounting teams with “one version of the truth.” It consolidates reports, identifies trends, and eliminates the maintenance and distribution of Excel spreadsheets throughout the organization. Automated forecast snapshots offers users ad-hoc capabilities to previous and future performance projections.

    To learn more about Aptech solutions, visit them at HITEC Charlotte, June 24 to 27 at the Charlotte Convention Center in Booth #2644.

  • 6/19/2024

    PAS, Professional Advantage and LLP Group Announce Alliance

    PAS logo teaser

    PAS (Professional Accounting Solutions, Inc.), Professional Advantage (PA) and LLP Group (LLP) announce the formation of a global alliance aimed at providing an Operational Intelligence & Integration platform to the hospitality sector globally. 

    This strategic partnership brings together the collective expertise of all three organizations to deliver a comprehensive solution that seamlessly integrates with existing systems, across different platform environments whilst also providing visibility over key data. By leveraging their combined strengths, PA, LLP and PAS are committed to enhancing the efficiency and effectiveness of hospitality services worldwide, ensuring that their clients can offer an exceptional operational experience through cutting-edge technology and insightful data analysis.

    “We are excited to announce our strategic collaboration with PAS and LLP to introduce a comprehensive go-to-market offering specifically designed for the hospitality sector,” stated Neil Richardson, Business Lead, ISV Solutions, Professional Advantage. “This initiative addresses the persistent challenge of application integration faced by businesses in this industry, enabling seamless connectivity and communication between disparate software systems. By leveraging our combined expertise and cutting-edge solution, we aim to enhance operational efficiency, improve customer experiences, and drive digital transformation, empowering hospitality companies to thrive in an increasingly competitive market. This partnership not only signifies our commitment to technological excellence but also ensures our clients receive the most robust and reliable solutions available today.”

    "LLP is excited to be part of this Alliance," stated Tim Smulders, LLP Group Western Europe Managing Director. "With over 30 years of SunSystems hotel experience and our deep expertise in multinational implementations of Infor SunSystems, EPM, HxGN EAM and PA solutions in over 70 countries, LLP Group is well-equipped to support global hospitality companies. By working closely with Infor, PA and PAS, we are dedicated to helping to provide complete Cloud finance solutions tailored to the needs of the hospitality sector, regardless of company size."

    "This is a whole new collaboration of three teams that know hotels," said Gayle Edwards, VP Managing Director of PAS. "Together, we now have not only the technology but the application as well. Add that to our consolidated 24/7 helpdesk services around the world, and you have #oneteam to streamline communications and service for hotel properties. The extensive knowledge and scalability that PAS brings to the table are exactly why so many hotels across the world trust us with their back office needs. We are excited about these partnerships as we are able to add to our own existing team around the globe. Additionally, as partners of Infor – PAS, Professional Advantage and LLP Group will continue to support many of Infor's global customers as a team."

    For those attending HITEC 2024 in Charlotte, please visit the PAS team as well as representatives from Professional Advantage and LLP Group in booth No. 935 to learn more about #oneteam, or you can schedule an appointment in advance here.

  • 6/20/2024

    Visit Group and Atomize Announce a Strategic Partnership to Revolutionize the Travel Industry with AI Technology

    atomize visual group logo

    Visit Group, a hospitality and travel tech provider, has partnered strategically with Atomize, a global hotel revenue management software frontrunner. This collaboration aims to create a next-generation and full-service AI-driven technology platform catering to the travel and hospitality sector worldwide. 

    Bringing together a wealth of experience spanning 30 years in hospitality and travel technology, Visit Group and Atomize are exceptionally positioned to address the evolving needs of the travel industry. This partnership combines Visit Group’s extensive e-commerce, packaging, and distribution solutions with Atomize’s advanced revenue optimization platform, which includes real-time price automation and demand forecasting.

    A hallmark of this alliance is the integration and technical setup with ESS Group, a leading hotel group in the Nordics and the initiative’s first beneficiary. This collaboration highlights both technology providers’ platform’s vast potential to transform operations, guest experiences, and profitability across various hospitality industry sectors.

    “We are excited to embark on this strategic partnership with Visit Group, this partnership is not just about enhancing operational efficiencies; it’s about redefining the guest experience and setting new benchmarks in revenue management through AI-driven solutions. Together, we are committed to empowering the global hospitality and tourism sector to exceed their potential in an ever-evolving market landscape,” says Alexander Edström, CEO at Atomize. 

    This partnership extends beyond the merger of two complementary technologies; it seeks to establish a unified digital ecosystem that covers all facets of the digital travel service spectrum. From personalized booking systems to post-departure customer engagement, and from maximizing revenue to boosting operational efficiency, the collaboration between Visit Group and Atomize is designed to offer an unparalleled platform for the travel and tourism industry. This strategic initiative is supported by a total of 250 dedicated employees, servicing 3000 hotels and travel operators worldwide, and is equipped to meet the ambitious goals of today’s travel service providers.

    “We are thrilled to collaborate with Atomize to unveil a solution eagerly anticipated by the broader travel industry.  Leveraging Atomize’s deep and extensive AI expertise, our partnership is not merely about addressing current needs but is a forward-looking endeavor poised to anticipate and shape the future of the travel sector.Together, our combined expertise and resources are set to revolutionize what hotel and travel operators can achieve, with ESS Group pioneering as the first to experience the benefits of this strategic partnership”, stated James Dixon, CEO at Visit Group.

    This strategic partnership is poised to redefine standards of innovation, efficiency, and profitability for the industry, promising a future where cutting-edge technology seamlessly enhances customer experiences.

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