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  • 6/12/2024

    Roomzzz Quadruples Automated Payments After Switching to RMS Cloud

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    UK-based aparthotel operator Roomzzz revealed that it has increased its automated payments by 300% while decentralizing a number of operational processes, considerably improving employee satisfaction.
     
    Established in Leeds in 2006, the serviced apartment brand has quickly grown to 11 properties across eight locations, and offers the quality and reliability of a hotel with the comfort of a home to guests predominantly looking for longer stays.
     
    Having quickly outgrown its previous PMS solution, Roomzzz selected RMS Cloud’s Property Management Software out of 20 other providers, for its multi-property capabilities, ability to automate operations and the flexibility and adaptability of the solution.
     
    Having previously automated only 10% of its payments, with reservation staff manually processing the rest, Roomzzz is now benefiting from 40% payment automation thanks to the solution’s ‘Pay by Link’ functionality and Guest Portal.
     
    Victoria Curley, Head of Commercial at Roomzzz said: “The integrated payment solution, RMS Pay, was a really big one for us. A large proportion of our clients need to pay for their accommodation a week before check-in and we had no way to securely facilitate that.
     
    “The RMS Cloud PMS automatically sends a Pay by Link seven days before the stay to securely take payment, then reconciles it against the booking on the system. This saves our team a huge amount of time and removes the risk of human error.
     
    “Since the integration of RMS Cloud, we have also been able to give back a number of processes to each property, something that wasn’t possible beforehand because the technology was too complicated. This decentralisation has meant that we have been able to restructure the reservations department allowing us to upskill our teams more than we ever have done before, considerably improving employee satisfaction.”
     
    The VAT drop is another cumbersome process that RMS Cloud has removed from Roomzzz’s internal workflow. Up to 60% of Roomzzz’ guests at any one time book for over 28 nights and the PMS’s automation has removed the need to manually drop the VAT on every night booked – a valuable functionality that other providers weren’t offering.
     
    RMS Cloud’s open API meant that transitioning from Roomzzz’s previous PMS was straight-forward. Roomzzz had already integrated third party operators into its tech stack and it was important that these partnerships were not affected. The flexibility and scalability of RMS Cloud’s PMS allowed providers to ‘plug and play’ into a future-proofed solution that will support the company’s planned growth.
     
    Roomzzz customer’s have also benefited from quicker communication with RMS Cloud’s triggered correspondence functionality providing instant responses throughout the booking process and guest journey. Previously guests were waiting up to 24 hours to receive booking confirmation, which now happens immediately, and automatic communication can now be sent to prompt check-in and update guests on their stay.
     
    Zen Valli, Managing Director of EMEA at RMS Cloud said: “Roomzzz has demonstrated what can be achieved when a hospitality provider chooses the right PMS to solve its pain points and improve its efficiencies. The increase in automation puts the guest front and centre and gives the team more time to ensure they have an excellent experience, while the PMS reliably handles operations, payments and reporting in the background. The guest experience must come first and all hospitality providers should be finding ways to make that possible.”
  • 6/13/2024

    CardFree Announces New Smart AI Upsell Feature, Enhancing the CardFree Online Ordering Platform

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    CardFree, the all-in-one platform empowering merchants to create customized order, pay, and loyalty solutions, has announced the launch of a new Smart AI Upsell feature incorporated into the first fully integrated (loyalty, payment and offers) online ordering platform. The new feature leverages AI to analyze historical ordering data in real-time based on items currently in a customer’s cart as well as their location. Prior to checkout within the ordering platform, Smart AI Upsell suggests perfectly paired items to add to the customer’s basket. And, in truly a first in this space, CardFree is making their AI Upsell available (via API) to anyone - regardless of who they use for online ordering.

    CardFree first launched the new AI Upsell feature with Tree House Brewing, one of the nation’s top independent breweries, which operates several taproom and restaurant locations. With AI Upsell deployed at all of the beer maker’s facilities, the brand has seen an impressive 326% increase in upsell adoption compared to previous standard upsell suggestions. Subsequently, AI Upsell has launched with a handful of CardFree restaurant partners, leading to a 126% surge in adoption for a Coffee QSR, while food-centric establishments are seeing a 30% to 40% boost in upsell adoption. Some other impressive stats across include:

    • 257% Growth in Average Daily Revenue from Upsold Items
    • 118% Growth in Upsold Items
    • 107% Growth in Orders Containing Upsold Items

    “There is a lot of excitement about AI in the restaurant and hospitality space, but also a lot of noise and confusion,” says Jon Squire, CardFree Founder and CEO. “We’ve really taken the time and energy to talk to our partners and focus on an AI deployment that’s beneficial to the bottom line, today. This new AI Upsell product is the result of that hard work. The tool leverages the history of flavor trends and ordering preferences that are married together and mines that data to come up with a much more intelligent upsell. We are equally as excited about being able to offer this to anyone who wishes to leverage it, as this space has increasingly become victim to vendors forcing their own payments, loyalty, and offer solutions; limiting brands’ ability to innovate.”

    CardFree sees limitless opportunities in AI, with a focus on practical benefits that drive operational efficiencies, frequency and larger tickets. “As AI progresses, we’ll start to see things like cook times, order frequency, backend inventory, and other critical operational aspects leverage AI, so we’re expanding into those areas with our own products,” adds Jon Squire. In the coming months, CardFree will announce other AI-enhanced updates to its Payments, Loyalty and Ordering platforms.

  • 6/13/2024

    Jurny Introduces Next Generation of AI Multi-Agents: Transforming Property Management with Unprecedented Efficiency and Accuracy

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    Jurny, the leading vertical AI platform for automating hotel and short-term rental operations, today announced plans for its next generation of AI capabilities and multi-agent technology. Building on the success of its advanced AI, Nia, and its multi-agent system, Jurny anticipates the upcoming release will fully automate up to 90% of back-office operations.

    “Our AI and multi-agent system is changing the game for the hospitality industry, enabling a level of automation never before possible,” said Luca Zambello, founder and CEO of Jurny. “Our AI agents are already ten times faster and more accurate than humans in handling guest communications and other tasks. With version 2.0, we'll dramatically expand their capabilities and redefine what's possible in property management.”

    Since its introduction just six months ago, Jurny's AI has seen rapid and widespread adoption, with nearly one-third of customers opting for Nia's fully autonomous mode. This figure has grown 300% since the beginning of the year. In this mode, Nia independently manages the entire guest journey, from check-in to check-out, including scheduling cleaning, handling communications, escalating issues when needed, and prioritizing tasks based on guest sentiment.

    Customers who have embraced Nia’s fully autonomous mode are reaping the rewards. They report a significant 25% decrease in operational costs and a marked improvement in guest experience, thanks to faster response times and greater efficiency. This aligns perfectly with a McKinsey & Co. report stating, "AI-enabled customer service is now the quickest and most effective route for institutions to deliver personalized, proactive experiences that drive customer engagement.”

    “Without Jurny, we'd be at a major disadvantage,” said Blendi Muriqi, founder and CEO of Delegate.co, a Jurny customer. “With Jurny and Nia, one person can now manage 100 units, whereas we needed two or three people before. This added efficiency has allowed us to scale our operations while maintaining exceptional service."

    Jurny's multi-agent system is possible due to its unique vertically integrated platform design, which allows AI agents to work seamlessly across all software components. This approach mirrors the direction taken by tech giants like Apple, who are embedding AI deeply into their ecosystem with the upcoming Apple Intelligence on iOS 18, highlighting the potential for widespread AI adoption.

    The next version of Jurny's multi-agent system, slated for release later this year, promises to be even more powerful, accurate, and cognitively advanced. This enhanced AI will be fully customizable for each property, allowing for unprecedented automation of up to 90% of back-office tasks while significantly improving the guest experience. This advancement will result in more revenue per unit, lower costs, and considerably higher profits for Jurny's customers.

    "This update could increase the number of properties a single manager can handle from 50 to 200. Our existing AI already enables one manager to oversee 50 units, which is significantly higher than the industry standard. With the new release, this capability will quadruple," added Zambello. "The potential impact on the entire hospitality industry is immense."

    As we've seen in the past, every time efficiency drastically increases, the market landscape changes. This technology holds massive potential for disruption because it allows one person to manage 200 units with the same resources that previously managed only 10 to 20. This dramatic improvement in efficiency means that individuals who couldn't afford to be property managers or didn't have the time will now have the opportunity. This technology will not only benefit the existing market but also drive significant growth, potentially boosting platforms like Airbnb itself.

  • 6/12/2024

    Cvent Unveils New AI Innovations for Hoteliers and Hospitality Professionals

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    Cvent, a meetings, events and hospitality technology provider, shared several significant AI-driven enhancements during the company’s Hospitality Cloud Product Roadmap Session at Cvent CONNECT. The comprehensive product announcements, which are expected to be launched this year, illustrate Cvent’s commitment to empowering its customers with AI across its event and hospitality technology platform.

    “As a long-time leader in the event and hospitality space, we’re well positioned to capitalize on the AI opportunity in a way that makes the most sense for those who matter most: our customers,” said Jim Abramson, Vice President of Product Management at Cvent. “Our product development strategy prioritizes a practical application of AI across our platform that maximizes impact while minimizing the effort required from our users to access it. We plan to continue investing in new and innovative ways to combine the power of AI, with our decades of data-driven insights, to help hotel teams achieve even better group business results.”

    Cvent announced several planned AI-powered product offerings including:

    • Smarter prospecting with Planner Navigator: New AI capabilities within Planner Navigator will help sales teams to automatically match their hotel, venue or destination with planners who are sourcing over their need dates. AI will also power the creation of customized prospecting pitches. With a few clicks, hoteliers can create tailor-made pitches to more effectively attract and engage their target audience.
    • Improved planner engagement with natural language venue search: Cvent unveiled several new AI-powered solutions built directly within the Cvent Supplier Network (CSN), including natural language search, enabling planners to finetune their hotel and destination searches with conversational language. Planners can simply describe their key criteria (“Venue with a spa”, “adjacent to a golf course”, etc.) in the search box. AI-enabled matching surfaces the best-fit properties, which not only streamlines the sourcing process, but also helps deliver more qualified RFPs to hotels and venues.
    • Faster and more efficient RFP response with Custom Questions: New AI technology will reference a hotel or venue’s past RFP responses and leverage CSN profile information to generate answers to Custom Questions from planners instantly, dramatically reducing the time it takes for hotel sales teams to complete, and respond to, planner proposals.
    • Enhanced agenda creation for planners with RFP Agenda Builder: RFP Agenda Builder, built within the CSN, leverages AI to help planners build comprehensive agendas in seconds. This functionality improves the planner experience and helps to ensure hoteliers have the right information to deliver a successful event.
    • More efficient diagram design with AI Diagram Assistant: Using natural language functionality, AI Diagram Assistant empowers hotel operations teams with the ability to deliver precise, customized floorplans and room layouts within Cvent Event Diagramming in seconds.
  • 6/12/2024

    LG Business Solutions USA Launches LG Business Cloud

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    LG Business Solutions USA has launched LG Business Cloud, a powerful web-application platform that puts the power of LG’s Software as a Service (SaaS) solutions under one roof.

    LG Business Cloud enables customers to establish a highly secure common point of access for their LG digital signage devices using a straightforward, one-time sign-up process. User privilege, access control and single sign-on (SSO), license management, site and location structure are all designed to be easy to use yet flexible for the largest deployment.

    “LG has long been a leader in providing intuitive, scalable software and platform solutions to help integrators and their customers remotely monitor and manage digital signage networks as well as distribute and customize content,” said LG Business Solutions USA Senior Vice President Michael Kosla. “Now, the launch of the LG Business Cloud puts all the tools they need to manage these services in one place, with clear value propositions and a consolidated platform experience.”

    Kosla added that the company’s focus on software and services, which supports LG’s global transformation into a Smart Life Solutions company beyond a hardware manufacturer, provides significant benefits to commercial display customers. The LG Business Cloud is a multi-service SaaS cloud platform that provides integrators and business owners simple access to the powerful capabilities of LG ConnectedCare, LG Pro:Centric Cloud, LG Pro:Centric Stay and LG SuperSign Cloud. By eliminating the need to install and manage on-site servers and software running on the servers, each service helps businesses further reduce up-front costs and long-term maintenance requirements

    LG SuperSign Cloud

    LG SuperSign Cloud is a powerful content management system (CMS) designed to boost a retailer’s digital signage campaigns by providing “anywhere, anytime” control of content, remote control of individual displays or the entire network of displays to set on/off scheduling and make real-time changes to content. The software enables easy uploading and distribution of content as well as expert-level editing tools, including music selection

    SuperSign Cloud users can also enhance their content creation using third-party design templates, digital art, and even live on-screen presentation of social media feeds. For example, the specialized DSmenu service allows users to easily create digital menu boards, while PosterMyWall helps users design eye-catching promotional materials -- each offering incredible value to retail and food establishments that require frequent updates. The ArtPlayer service grants access to an array of digital art, while Screenfeed enables companies to simply and cleanly display Instagram feeds through digital signage. Wantreez Music provides expertly curated playlists that harmonize with on-screen content to elevate ambiance in a variety of settings.

    LG Pro:Centric Stay

    With the new LG Pro:Centric Stay platform, LG offers short-term rental property managers and owners a powerful cloud-based TV content distribution and management solution, using powerful tools to create personalized guest experiences for on-premise TVs. The platform makes these powerful capabilities available to virtually any size short-term rental hosts to multinational ”staycation” businesses. It’s easy to create welcome pages, local guides and custom content through Pro:Centric’s familiar drag-and-drop interface that includes widgets such as weather, maps, flight information and more.

    LG ConnectedCare

    LG ConnectedCare is a network manager’s best friend, offering extremely powerful tools to ensure consistent operation of the entire network of displays regardless of deployment size or variety of displays. This is an active monitoring service that automatically sends alert emails to preset recipients for more than 20 common operations errors, and enables remote adjustments to resolve issues and fine tune device settings.

    The main selling point is the ability to eliminate or greatly reduce screen down time, which can directly affect a property’s revenue and customer satisfaction. Furthermore, the ability to manage multiple devices at once reduces labor time and boosts efficiency when enacting changes or updates.

    “Each of these cloud-based services provides high-value functions, efficiency gains and up-front cost savings to help businesses maximize guest experiences, revenues and communication opportunities,” Kosla said. “With the new consolidated user experience unveiled at InfoComm, the LG Business Cloud can be a game-changer for commercial integrators and their customers.”

  • 6/11/2024

    Boxxtech Iaunches Alcohol Vending Machine

    Boxxtech alcohol vending

    Boxxtech announces the launch of their second alcohol vending machine at Progressive Field, the home stadium of Major League Baseball’s Cleveland Guardians. Ballgame attendees can skip long lines and purchase beer and pre-packaged cocktails from the refrigerated The Boxx machine.

    “We are excited to be among the first companies to make unattended alcohol sales safe and effective by embedding ID authentication directly into the machine,” said Boxxtech CEO, Lauren Smee. “For busy environments like stadiums and festivals, The Boxx is an ideal way to keep lines down for pre-packaged products, and reduce staffing costs while still serving the same amount of product.” Boxxtech first demo’d the technology at SuperBowl LVIII, where more than 1,000 beverages were dispensed before and during the game, generating more than $68 every minute it was operational. 

    Unattended retail has previously been challenged to sell 21+ products due to ID verification. Boxxtech integrates IDScan.net Age Restricted Vending package, which includes best-in-class ID authentication, capable of rapidly confirming customer age, and detecting up to 95% of fake IDs. The tech also includes face matching, ensuring that the customer in front of the machine matches the photo on a valid ID or drivers license. This technology replaces visual ID checks that would normally be performed by bartenders or event staff.

    “IDScan.net ID verification technology was the clear winner among the three services we tested for integration into The Boxx. Not only does it successfully catch all fake IDs, keeping minors from accessing products inside the machine, but it was easy to set up without complicated business logic, providing us a clear ‘yes’ or ‘no’ on every verification,” said BoxxTech CTO Chris Davis.

    Boxxtech machines have served more than 27,000 customers since launch in April 2024. Two The Boxx machines are currently operational, with an additional 50 planned for rollout by the end of 2024, including at least one in a major league sports stadium, and a fleet for placement in a major hotel chain that is looking to sell beer in their lobbies without adding additional staff. The Phoenix-based company has already won several major awards, including the AZ Fire Inno Award by the Phoenix Business Journal, and the 2024 Female Founder Venture Madness Award. Additionally, Boxxtech has been awarded with the coveted Innovation Award for NFL Legends, and counts former Oakland Raider Lamarr Houston as its President. They are a Techstars portfolio company, with additional backing from the founder of RetailMeNot. 

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