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News Briefs

  • 6/24/2024

    LG Debuts Updated AI-Powered Service Robot

    LG CLOi Servebot robot 2024

    LG Business Solutions USA today introduced its next generation LG CLOi ServeBot, an autonomous, door-type service robot designed to provide safe delivery services in hospitality and healthcare settings. Featuring a four-door design with ample interior storage space, the new CLOi ServeBot (model LDLIM31) can perform simple and repetitive delivery tasks to reduce the burden on busy staff.

    “Our newest service robot brings a new level of functionality and flexibility to the hospitality and healthcare channels,” said Mike Kosla, senior vice president, LG Business Solutions USA. “Featuring advanced platform technologies that include AI, communications and control, the new CLOi ServeBot is going to help our hospitality and healthcare customers streamline their operations. The introduction of a door-type service robot reinforces our commitment to constantly innovate in ways that bring meaningful new benefits to our customers.”

    The introduction of the new LG CLOi ServeBot at the HITEC 2024 hospitality technology trade show bolsters LG’s portfolio of advanced AI robots and robot control solutions and aligns with the company’s plans to accelerate the expansion of its B2B business, including in the areas of delivery and logistics services.

    The door-type CLOi ServeBot has won international recognition for its innovative, convenience-enhancing design, earning the 2024 Red Dot Design Award 2024 and 2024 iF Design Award.

    Boasting four internal compartments, each capable of holding items weighing up to 30kg, the new model is able to make multiple deliveries or collections. Its generous and secure cargo space can comfortably accommodate as many as 32 standard-sized, 12-ounce coffee cups, while its shelving can be easily adjusted according to item- or load-size.

    Tailored for indoor hospitality and healthcare environments, LG CLOi ServeBot offers expanded operational coverage due to its ability to utilize elevators to move between floors. Six wheels with independent suspension provide excellent stability, enabling CLOi ServeBot to transport beverages over uneven surfaces without any significant spillage.

    For user convenience, the CLOi ServeBot’s doors can be set to open or close automatically during operation. LG CLOi ServeBot can even tell when a delivery has been completed, as camera sensors built into its internal compartments detect when items have been removed. Thanks to an AI algorithm, the new model can safely navigate around obstacles, determine the optimal route to its destination(s), and communicate with up to 20 other CLOi ServeBots to maximize task efficiency and avoid potential collisions.

    LG CLOi ServeBot is equipped with a front-facing 10.1-inch display that serves as a mobile advertising platform. Users can easily upload content for display via the LG CLOi Cloud Station (mobile/web use) or CMS mobile app. Furthermore, LG’s latest CLOi solution can escort customers to a given destination and provide voice guidance for sight-impaired users. Additionally, users can monitor the robot’s status in real time using the LG CLOi Cloud Station, which also offers convenient paging and scheduling functions.

    With years of robotics industry experience, LG continues to provide versatile robot solutions for various environments, including airports, hotels, hospitals and warehouses. The company is now developing a comprehensive suite of solutions to efficiently manage the entire distribution process, from supplying robots to facilitating the last-mile delivery of ordered products.

  • 6/24/2024

    HITEC 2024: xnPOS, Adyen Launch Integrated Mobile PO, Payment Device

    adyen xxl

    xnPOS and Adyen, the global financial technology platform of choice for leading businesses, announce their new partnership whereby xnPOS is fully integrated with Adyen offering hoteliers the benefit of Adyen’s complete end-to-end payments solution and combined data & financial management in the same technology platform. The integration of xnPOS to Adyen supports all forms of payment including Pay@Counter, Pay@Table and e-commerce for transactions processed by xnPOS GO, the QR based guest self-ordering and payment system.

    xnPOS and Adyen payment solutions are already working successfully in a number of hotels across Europe.

    To see the new integrated payments on the xnPOS booth visit HITEC booth 230.

    As part of the partnership xnPOS will be launching a new fully mobile combined POS and payment device at HITEC Charlotte. The device features a full version of the leading xnPOS point of sale system combined with the Adyen payment platform to give a fully mobile POS and PCI compliant payment solution. The highly functional mobile solution allows for tips, part payment, bill splitting and fiscal receipts. To increase security and convenience of use servers can log on to the device by tapping the scanner with their dedicated employee identification card.

    The new mobile device increases productivity by reducing the number of journeys made by serving staff from the table to a fixed workstation and has the potential to reduce the number of devices that servers have to carry by combining a POS tablet, PED terminal and belt printer into one convenient mobile device.

    The Castles Technology SF12 device is highly user-friendly and features a 5.5” high definition color screen with a built-in thermal 2” printer. Payment options include Chip & PIN, magnetic stripe or contactless. The robust device is fully portable with dimensions of 3” x 8” x 2”(maximum depth) and weighing only 18oz ( including paper roll) .

  • 6/23/2024

    HITEC 2024: Zaplox Launches Mobile Keys in Google Wallet

    payment on phone with woman's hands

    Zaplox, a provider of digital guest solutions, enables Strawberry’s Clarion Hotel Post to offer NFC mobile keys in Google Wallet. With this feature added to their digital guest journey, they are now the first, and only hotel in the world to offer mobile keys in both Google Wallet and Apple Wallet, using this technology.

    “We are honored to announce the launch of mobile keys in Google Wallet. This launch demonstrates our vision of delivering next-generation technology and proves that when visionary minds unite and work together with the latest technology, we can truly leave a mark on the industry,” said Kim Lood, CTO at Zaplox.

    In 2023, Zaplox entered a close collaboration with Google to develop a proof of concept for mobile keys in Google Wallet, at Google's Bay View Suites in Mountain View, California, using the existing BLE technology. This was the first step in a partnership that has prompted the launch of mobile keys at Clarion Hotel Post, now leveraging NFC. This launch is a result of Zaplox’s close collaboration with Google, Vingcard, an ASSA ABLOY company and leading provider of security access solutions and other advanced technologies, and NXP Semiconductors, a renowned manufacturer of integrated circuits.

    Using a mobile key in Google Wallet provides enhanced convenience to Clarion Hotel Post guests. With a simple setup process, guests can effortlessly add their room key to Google Wallet and access their digital key to unlock the room, as well as other facilities throughout the property, whenever needed.

    "Becoming the first hotel in the world to offer mobile keys in both Google Wallet and Apple Wallet is a testament to our commitment to enhancing the guest experience at every touchpoint and underscores the importance of collaborating with industry-leading technology partners. Our guests are always at the heart of everything we do, and we strive to continually improve the guest journey with innovative solutions that meet the expectations of the modern traveler. Behind every innovation lies a catalyst, an enabler of transformation, which is why we have chosen to work closely with Zaplox,” said Christian Lundén, Vice President Strategic Growth, at Strawberry.

    “At Zaplox we believe in empowering our customers and unlocking the possibilities of what technology enables. Working hand in hand with a forward thinking and innovative customer like Strawberry is truly an exciting journey where we get to witness technology and its potential on efficiency and guest satisfaction first hand. Today we are extra proud to enable Strawberry and the Clarion Hotel Post to be the first hotel in the world to offer this to their guests,” said Tess Mattisson, President and CEO at Zaplox.

    Google Wallet room keys are compatible with Vingcard door locks and Vostio Access Management by Vingcard.

    “Mobile key solutions continue evolving to address guest demands for greater flexibility over how they choose to interact with the service. We are honored to work alongside Zaplox in deploying Google Wallet compatibility for Mobile Access at Clarion Hotel Post, providing its guests with an opportunity to take room access convenience a step further. As a company that shares our goal of bringing more innovation into the modern guest journey, we look forward to expanding our relationship with Zaplox as an option for more properties that are seeking the benefits of digital wallet-compatible Mobile Access,” said Richard Eastburn, Senior Director and Head of Product Management at Vingcard. 

  • 6/23/2024

    HITEC 2024: Sabre Unveils the Next Evolution of Hospitality Retailing: SynXis Retailing

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    Sabre Hospitality, a division of Sabre Corp. announced the next evolution of its retailing solution: SynXis Retailing. With the addition of standalone offers, not bound to a room reservation, and automated fulfillment powered by Nuvola, SynXis Retailing is the most comprehensive retailing solution in the market.

    In addition to selling ancillaries with room bookings, the platform now enables the sale of standalone offers beyond the room, allowing hoteliers to set up virtual storefronts, broaden their catalog, and reach a wider audience. 

    “Launching standalone offers represents a significant leap forward in our commitment to innovation in the hospitality industry,” said Scott Wilson, President, Sabre Hospitality. “Our evolved solution empowers hoteliers to unlock additional revenue by selling experiences, services, goods, and more without a room reservation. Enhancing traveler experiences through personalized and relevant offers, ultimately driving higher satisfaction and revenue. We are excited to see how SynXis Retailing will enable our customers to stay ahead in a competitive market.”

    Furthermore, Sabre Hospitality announced the upcoming integration of automated fulfillment powered by Nuvola, their task management solution. The integration between SynXis Retailing and Nuvola’s ticketing functionality enables hoteliers to automate the fulfillment of ancillary offers. This integration provides automated ticket creation, scheduling, and notifications to facilitate the fulfillment of orders. By eliminating the need for manual management, it reduces the risk of errors and ensures guest satisfaction.

    “With retailing transforming the hospitality industry, Sabre continues to amplify our Retail Studio portfolio with SynXis Retailing.” said Mykola Sheludko, product vice president, Sabre Hospitality. “Coming later this summer, our customers can tap into our integration of Nuvola features to optimize fulfillment. Looking ahead to 2025, we will continue to expand the retailing tools for our customers by enabling a marketplace for reselling third-party offers.”

    The platform’s capabilities are designed to help hoteliers implement a successful merchandising strategy, resulting in a competitive advantage and aligning with the expectations of today's travelers and the next generation.

    The SynXis Retailing Recommendation Engine leverages predictive analytics powered by machine learning to suggest targeted offers, increasing conversions through tailored recommendations. By offering more relevant ancillaries, hoteliers can achieve higher booking conversions, resulting in greater guest satisfaction, increased revenue, and strategic differentiation from competitors.

    SynXis Retailing enables customers to achieve greater success, driving significant ancillary revenue and enhancing guest experience. With proven results, Sabre’s customers have experienced an average order value of $300 per ancillary booking, in addition to the room value. Moreover, customers that have upgraded to SynXis Retailing have witnessed up to a threefold year-over-year increase in average ancillary revenue.

    Sabre is showcasing SynXis Retailing at HITEC in Charlotte, N.C., USA, between June 25-27, 2024, at booth 829. 

  • 6/23/2024

    HITEC 2024: Silverware Introduces Handheld Device

    Silverware payment

    At HITEC, Silverware will showcase its commitment to innovation with the debut of Silverware Pay, an embedded payment-processing solution that’s deeply integrated into the company’s point-of-sale ecosystem. Silverware Pay enables food-and-beverage staff to manage the entire guest experience from a single handheld device regardless of on-property location or chip-reader type.

    Silverware Pay will be on display June 25 to 27 at the Charlotte (N.C.) Convention Center in Booth 626.

    “Hoteliers have been asking us for an embedded payment solution for some time, and we cannot wait to reveal what we have developed,” said Michael Thalassinos, Silverware Senior Vice President of Enterprise Sales. “With Silverware Pay, operators can choose from multiple Android devices and support functionality – such as mobile ordering, pay-at-table, incremental authorization, and more – all with industry-leading store-and-forward technology for off-line safekeeping.”

    Silverware Pay provides an ideal solution for hospitality businesses ranging from stand-alone restaurants (whether full-service or counter service) to properties featuring multiple dining and retail concepts all with unique chip readers within a larger environment. Scalability allows the application to grow with client enterprises.

    “From poolside to terraces, golf courses, and other environments where mobility is a priority, F&B staff can leverage our handheld devices to place orders, print checks, accept payment, post to rooms, and manage the entire guest experience from that single handheld device,” Thalassinos said. “Similarly, accepting credit-card payments directly within our POS expedites check-in and checkout, boosting guest satisfaction and loyalty.”

    Unlike systems with separate ordering tablets and credit-card readers, Silverware Pay fuels productivity, efficiency, and cost savings. Consolidating payment processing within the POS reduces the need for manual reconciliation and administration. Real-time transaction data and reports support informed decision-making with insights into revenue streams and financial performance as they’re happening.

    “From a security perspective,” Thalassinos said, “you’re not managing two devices. Instead, you’re able to handle everything from one device rather than having to go back and forth between devices.” Moreover, Silverware Pay uses state-of-the-art encryption and tokenization technologies to protect payment data and guard against fraud.

    Silverware’s end-to-end solution replaces older POS equipment seamlessly. “And there’s not much change or training needed for an operator to deploy the technology,” he said. “Once live, onboarding new seasonal staff, for example, will take half the time that it has traditionally taken with other point-of-sale solutions.”

    Enterprise-wide, Silverware continues to prioritize its connection with clients. “We truly share the same common goal, which is to elevate the guest experience,” said Thalassinos. “Together we are invested in the success of the operation, and our primary focus is the guest. That means we are very hands-on with how we implement, deploy, train, and support.”

    Silverware offers 24-7 support worldwide. “We do not close,” he said. “Clients call us directly, and we answer the phone live, even after hours. Clients are not asked to open a ticket, fill out a form, or chat with a bot first. They’re getting directly to our support team.” In fact, the company answers more than 92% of inbound calls immediately. In the rare instances where clients must wait, it’s only for two minutes on average.

    Just as Silverware Pay resides within the Silverware ecosystem, the company considers itself an integral element of clients’ operations. “We are actually in the hospitality industry,” Thalassinos said. “So, we’re much more than a tech company – we’re a partner in providing a guest experience using the Silverware ecosystem.”

    Additional innovations on display at the Silverware booth include:

    • Admin Center – This revamped restaurant management tool enables users to manage menu offerings, dynamic pricing, and more. Cloud-based and mobile-friendly, Admin Center supports full system audits and robust permission sets.

    • Order Notification – SMS integration with Twilio allows guests to place orders with a staff member or through their own mobile devices and receive text messages when orders are ready.

    • Announcer Kitchen Management System – Full-service restaurant-focused kitchen display technology helps operators manage individual seat preferences, dietary restrictions, and allergies, with visibility of all courses ordered by each guest.

    For more information about Silverware Pay and Silverware POS, please visit www.silverwarepos.com or stop by Booth 626 at HITEC Charlotte.

  • 6/23/2024

    Landmark Hospitality Partners With Salt Labs to Motivate Frontline Workers

    Salt Labs, creator of the first employee rewards and incentives platform  offering an ownership asset to frontline employees, is pleased to announce its partnership with Landmark Hospitality. Landmark owns and operates an extensive portfolio of distinctive venues, boutique hotels and renowned restaurants throughout New Jersey and Pennsylvania.

    Despite the broader challenges of the restaurant and hospitality industry, such as high turnover and absenteeism, Landmark has always prioritized employee experience as a key strategy behind its exceptional guest experience. According to Landmark's SVP of Service & Training, Thomas McAteer, Landmark partnered with Salt to continue to be an employer of choice, allowing its employees to earn an asset of lasting value and providing additional motivation for its workforce ahead of Landmark’s busy summer season.

    Landmark refers to their frontline workers as “Memorymakers,” and as McAteer shared, there was immediate alignment between how Salt allows employees to build something of value for their future and set goals to realize future memories from their work today. 

    “Our Memorymakers are the heart and soul of our business. They’re the cooks, hostesses, bartenders, and waitstaff in the trenches, creating memorable experiences for our guests,” McAteer said. “We believe that Salt will be a powerful tool to help our team stay motivated, especially during our busy periods. We anticipate that 1 in 3 employees will pick up an extra shift during the busy season because they can earn Salt, in addition to their paycheck. This allows them to work toward their own memories.

    Landmark employees earn one Salt for each hour they work. Over time, employees accumulate a balance and set goals to save for items they choose, such as a college savings fund or stocks they've always wanted to own. They can also exchange their Salt for an unforgettable experience like a family trip. This autonomous experience enables employees to save for the future, stay motivated, become future-focused and connect their day-to-day work with personal and positive outcomes.

    "We are thrilled to partner with Landmark, an innovator in the restaurant and hospitality space,” said Jason Lee, founder and CEO of Salt Labs. “Landmark understands the importance of prioritizing the employee experience to drive a memorable guest experience. By allowing employees to earn Salt, Landmark truly empowers them to enjoy the long-term benefits of their work efforts today.”

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