Steak n Shake will offer PopID Check In and PopPay on its self-ordering kiosks in select locations in the Orlando market, with plans to expand to more than 300 corporate locations. PopID Check In is an opt-in service that enables consumers to scan their face to automatically sign into their loyalty reward account and see their past orders, making the ordering process as convenient as possible. When a guest checks in with PopID, they also have the option to use PopPay to automatically complete their payment.
“Our partnership with PopID is a key part of our effort to provide guests with a fast and seamless ordering experience," said Keith Correia, Chief Information Officer. "When using PopID Check In, a guest does not need to use their phone or take out their wallet as part of the ordering process. They will automatically be checked in for loyalty rewards, and they can choose to make an automated payment with PopPay. A guest can even see their past orders and quickly reorder their favorite menu items. Ordering at Steak n Shake has never been easier or more convenient.”
In addition to enhancing the guest experience and improving order throughput, PopPay helps to reduce fraud and offers lower payment processing fees.
Knowland Reports Meetings and Events Growth for June at 30.3 percent
Knowland, a provider of data-as-a-service insights on meetings and events for hospitality, reports June meeting and event volume is up 30.3 percent over June 2022. This data is sourced from Knowland’s sales intelligence platform designed to help hoteliers build and protect a hotel’s revenue base.
The top 25 markets in the U.S. are 90 percent recovered for year-to-date June 2023 performance compared to 2019. Austin, TX, and Nashville, TN, were the stars, with growth topping 74 percent and 42 percent, respectively. This reflects the return of seasonal events to these markets known for big music, art, and entertainment. Both venues offer amenities that groups need for work and play - including several new hotels on the horizon, growing nonstop flight options, and some of the most unique meeting spaces in the country. When the work is done, meeting attendees enjoy a balance of the environment, local flair restaurants, live music, and entertainment, which make these cities popular destinations with meeting planners.
Year-over-yearcomparison – June 2023 event volume increased 30.3 percent over June 2022.
Top five markets (by event volume) – Chicago led the top 25 markets, hosting National Association meetings followed by Pharmaceutical/Biotechnology. The following four markets, Los Angeles/Long Beach, Washington D.C., San Diego, and Anaheim-Santa Ana rounded out the top five. Below is additional insight into the top drivers for these markets.
Chicago, IL: National Association, Pharma/Biotech, Wedding, HealthCare, and Technology.
Los Angeles/Long Beach, CA: Education, National Association, Training/Education, Entertainment/Media, and Charity/Non-Profit/Social.
Washington, DC-MD-VA: National Association, Travel, Charity/Non-Profit/Social, Education, Federal Government Agency.
San Diego, CA: National Association, Wedding, Education, Training/Education, and Charity/Non-Profit/Social.
Anaheim-Santa Ana, CA: Wedding, Financial/Banking, Technology, Training/Education, and National Association.
Top markets (by percentage growth) – The top overall U.S. markets by year-over-year growth in meetings and events were Michigan South; Delaware; Kansas; and Mobile, AL.
About the Data: This data is provided to help hoteliers still building momentum gain insight into the top locations selected by today’s meeting planners. This information about the leading industry drivers provides a clear picture of those groups that are returning to the meeting and event space. Insights presented are a result of the analysis of meetings and events data acquired through Knowland data collection and aggregation methods, including field reporting and automated methods of customer and non-customer data collection in primary, secondary, and tertiary markets, as well as its large historical database.
IDeaS, a SAS company, a provider of hospitality revenue management software and services, has announced that Starhotels will deploy IDeaS’ G3 Revenue Management System (RMS) to improve revenue generation and forecasting at 28 of its properties across Italy and the UK. The rollout will allow Starhotels’ properties to compete equally with international brands backed by advanced technology and strong revenue management practices.
Starhotels has been historically a leader and always adopted an explorer role to ensure being ahead of the competition. Starhotels turned to senior executives from IDeaS to identify areas for improvement regarding revenue management, sales, and operations where IDeaS technology could help. This engagement and analysis built a strong relationship between both organizations and led to further commitments from Starhotels’ executive team to use the technology and identify areas for improvement using revenue management technology as a basis.
Using G3 RMS, Starhotels’ properties can make proactive pricing decisions based on actionable insights and real-time data. This agility and vision enable hotel operators and revenue managers to maximize a property’s revenue and profit potential by making strategic decisions with a complete understanding of their competitors’ capabilities, offerings, and positioning.
Alexandro Della Croce, group director of revenue and distribution said:"IDeaS is the right partner to further support Starhotels’ continuous growth in revenues, market-share and EBITDA (earnings before interest, taxes, depreciation, and amortization) across the entire portfolio.”
Michael McCartan, area vice president - EMEA, IDeaS, said: “IDeaS is excited to work with the hoteland operation teams of Starhotels’ caliber to help them improve revenue management and operations across its hotels in Italy and the UK. The most exciting aspect of this latest partnership is the relationships we have built with Starhotels throughout the sales and education process. It was an incredible experience engaging with Starhotels’ senior leadership team along the way.”
Fantasyland Hotel Partners with INTELITY for Mobile Guest Experience
INTELITY®, provider of hospitality’s leading guest experience and staff management platform, has announced today a new partnership with Fantasyland Hotel in Edmonton, Alberta. The fun-seeking hotel has deployed INTELITY’s mobile offerings providing guests with mobile check-in, mobile check-out, and mobile key, while streamlining the day-to-day operations for staff through GEMS® — INTELITY’s suite of staff-facing tools.
Located in West Edmonton Mall, the most comprehensive retail and entertainment complex in North America, Fantasyland Hotel is an ideal location for travelers looking for a uniquely adventurous guest experience. With one-of-a-kind theme rooms ranging from Modern Igloo to Victoria Coach, and Luxury Western to Space Exploration, guests can enjoy in-room features like jacuzzis and bunk beds. The property also features accommodations for business travelers with luxury executive suite offerings, as well as an onsite restaurant and upscale bar.
“At Fantasyland Hotel, our goal is to create a fun guest experience for more than just the weekend,” said Jay Vashi, Director of Operations at Fantasyland Hotel. “We strive to make our guests feel at home, and today that means bringing the convenience of technology to the guest’s stay. Our attention to detail doesn’t stop with our themed rooms, but continues through to our digital guest journey, allowing customers to access their rooms and communicate with staff on their terms.”
Powered by the INTELITY platform, contactless service and digital amenities are available to Fantasyland Hotel guests throughout their stay. Guests can download the property’s app and enjoy the convenience of using their mobile devices to check-in and check-out, all while keeping their payment on file. By using the mobile app and INTELITY’s BLE Lock integration with ASSA ABLOY, guests can bypass the front desk and securely access their rooms from their mobile device while never worrying about losing their key again. Guests can also submit pre-arrival requests, access hotel information, view special promotions, discover local attractions, contact the valet, assess transportation options, see maps and directions, review property dining menus, and make service requests, through the branded mobile app. Additionally, INTELITY’s back-of-house workflow management system, Guest Experience Management System, or GEMS, provides staff with an in-depth overview of guests’ digital needs from a single location. GEMS automates guest requests and work orders, streamlines services, and delivers business insights to the management team.
“We are excited to welcome Fantasyland Hotel to the INTELITY family of properties,” said Robert Stevenson, CEO of INTELITY. “Fantasyland Hotel prides itself on offering a guest experience that customers will remember long after they’ve left the property. The INTELITY platform will help take that experience one step further.”
By the end of the year, U.S. customers will be able to order Domino's Pizza from the Uber Eats or Postmates apps.
The pizza giant has entered into a new global agreement with Uber that allows U.S. customers to order Domino's products through the Uber Eats and Postmates apps with delivery by the trained delivery experts of Domino's and its franchisees.
The initial U.S. rollout of the agreement will begin this fall in four pilot markets, with ordering on the Uber Eats and Postmates apps anticipated to be enabled across the country by the end of 2023.
Domino's CEO Russell Weiner said. "We are the leader in the delivery and carryout pizza marketplaces in the U.S. In addition, Domino's sells more food on its digital platform than any pizza company in America. "Now that aggregators are at scale, the next logical marketplace for us to enter is order aggregation. Our research in the U.S. and learnings from 13 of our international markets has shown us that taking orders using the Uber Eats Marketplace provides access for Domino's and its franchisees to a new segment of customers and what we believe will be a meaningful amount of incremental delivery orders once it's widely available."
Deal Could Bring Uber Eats Orders to Two-Thirds of Domino's Stores Around the World
This unprecedented agreement will also create the opportunity to unify Domino's international markets under a single master agreement that leverages the global scale of both brands. Domino's and Uber Eats currently have 27 international markets in common. This agreement has the potential for incremental orders from Uber Eats to 70% of Domino's stores around the world, including the U.S.
"As the No. 1 pizza company in the world, it is not surprising that Domino's is a brand people have been asking for on Uber Eats' global platform," Weiner said. "Given certain customers only order their delivery from the Uber Eats app, this deal could make Domino's available to millions of new customers around the world. Domino's will still be the face our customers see at the door, while Uber will be providing us with adequate data to understand delivery efficiency and incrementality. Meanwhile, Domino's own e-commerce platform will continue to be the place our customers can go to access our best deals and industry-leading loyalty program."
Uber Eats will be the exclusive third-party platform for Domino's in the U.S. until at least 2024.
Customers will be able to track their order using Domino's Tracker or through the Uber Eats app.
Orders placed on the Uber Eats platform will be delivered by uniformed Domino's drivers.
Uber One and Postmates Unlimited members will receive delivery with no charge on their Domino's orders within the Uber Eats and Postmates platforms.
Domino's international markets that currently do not partner with Uber Eats will begin the assessment process for transitioning this year. Domino's Master Franchisees currently partnering with Uber outside of the new global contract will be able to transition to the new global agreement before the end of 2023.
Olo Launches Card-Present Payment Processing via Kiosks
Olo Inc. introduces 10 product enhancements across its three product suites: Order, Pay, and Engage. One of the new enhancements marks the first availability of card-present payment processing through Olo Pay, now available when guests order in-store via a kiosk in partnership with Bite, a provider of self-service kiosks for quick-service restaurants. Additional kiosk applications are expected to be deployed in the near future in collaboration with other providers.
Olo’s latest launch brings Olo Pay to self-service in-store kiosks, marking Olo Pay’s expansion into card-present payment processing through its partnership with Adyen. Building on top of Olo Pay's strong card-not-present foundation, self-service kiosks will help combat the burden restaurants face today as a result of ongoing labor costs and shortages. Olo Pay's ability to process card-present payments will unify payments management and ease processes like reconciliation, voiding, and refunding. This will also help brands to tie both in-store and online guest interactions into one guest data profile, helping restaurants better understand their guests and inform high-level business decisions.
Additionally, the enhancement brings the Olo Pay restaurant-centric checkout experience to kiosks, which marks Olo’s first in-store, guest-facing brand exposure. Guests can expect the same simplified experience Olo Pay offers in non-card present transactions, including the ability to pay with mobile wallets. Newk’s Eatery, a fast-casual restaurant chain, was the first to implement this payment technology in a test with Bite kiosk ordering software earlier this month.
“Having a streamlined in-store payment option for guests will advance and optimize our operations,” said Adam Karveller, Chief Technology Officer at Newk’s Eatery. “The implementation of card-present digital payments with Olo Pay in our test with Bite kiosk ordering software will simplify tasks that are inherent when it comes to restaurant transactions, and that frees up our team members to focus on higher-touch guest experiences. We’re thrilled to improve the team and guest experience across our corporate stores and offer the same compelling opportunity for our growing franchise system as we continue to scale nationwide.”
Bolstering its product suite further, Olo unveiled additional features this quarter to drive hospitality and operational efficiency including Borderless Loyalty Integrations and OrderReady AI. Unifying a seamless payment experience with guest rewards, the Olo Pay passwordless checkout feature Borderless now integrates with loyalty programs for all brands on its white-label interface Serve, providing the convenience of accelerated sign-in with the benefits of loyalty and rewards. Separately, Olo’s OrderReady AI leverages machine-learning to generate accurate ready times for both guests and third-party delivery providers, satisfying guest and partner expectations around timing, maintaining food quality, and optimizing restaurant operations.
Bite kiosk ordering software with Olo Pay card-present payment processing is available now, in addition to several new features driving efficiency and superior hospitality.