News Briefs


Amadeus Hospitality’s Ecosystem Approach to Deliver Personalized Journeys in New Era of Travel

Amadeus logo - new teaser

Traveler expectations have changed over the past four years – the hospitality industry of 2023 is not that of 2019. These expectations are catalysts for change as today, personalization tops the agenda, with consumers seeking customizable offers when it comes to booking travel. Flexible and sustainable journeys and the  support of modern digital tools to remove the friction from travel are also high on the traveler wish list. 

These are the findings of a new report  Catalysts for Change: Building the Hospitality Ecosystem of the Future  released today by Amadeus. 

The news comes as travel continues to recover. As of May 6, 2023, Amadeus Demand360® data reveals on-the-books global hotel occupancy for June has reached 32%, trending above the 2022 and 2021 figures for the same month and standing just three points behind occupancy levels seen in 2019.

At the same time, leading destinations – including Rome and Paris in Europe, as well as Tokyo, Seoul and Singapore in Asia – are all seeing occupancies for June this year ahead of the same month in 2019, illustrating a robust, global recovery. 

Global hotel average daily rates (ADR) are also above pre-pandemic levels, standing at US$216 for June this year, compared to US$184 in the same month of 2019.

Against this backdrop of growing numbers and high traveler expectations, the industry needs to be proactive and nimble in meeting evolving traveler needs. Amadeus is positioned to lead the way, as it brings together content from hotels, mobility, and travel protection into a single, unified whole. This ecosystem approach enables travel providers and travel sellers to work together effectively – thus providing guests with memorable experiences while finding new ways to drive profitable demand and maximize industry growth.

Francisco Pérez-Lozao Rüter, President, Hospitality, Amadeus comments: “The travel industry has long benefitted from collaboration, and we see a real opportunity in combining content from key travel providers across hotels, mobility, and travel insurance to better meet the requirements of the travelers of today. Travelers want more options; they want them to be tailored to their preferences and they want the process to be frictionless. 

He adds: “To continue to drive demand across these sectors, providers need to be able to personalize their offering to maximize their revenues. For travel sellers, having access to this integrated content is a gamechanger. At Amadeus, the traveler has always been at the heart of everything we do. An ecosystem approach will allow the industry to take steps towards the creation of end-to-end journeys that travelers want.”

Catalysts for Change leverages insight gathered from Amadeus’ Demand360® business intelligence data as well as interviews with hoteliers, mobility providers, travel sellers, travel insurance providers, and Amadeus executives. 

To learn about the catalysts for change, download the report here.


Louvre Hotels Group Completes Duetto Roll Out

exterior image of a french hotel

Louvre Hotels Group has announced it now has its portfolio of owned and leased hotels and resorts running on Duetto.

 The France-based hotel company, which has a portfolio of 1,700 properties in 60 countries across the world and is an affiliate of Jin Jiang International Holdings, Co, Ltd., the second-largest hotel group in the world, has completed integration, onboarding, and go-live for its owned and leased hotel assets within the Duetto revenue strategy platform. More than 22,000 hotel rooms are now revenue-optimizing with Duetto’s GameChanger and BlockBuster applications. 

Louvre Hotels Group has developed a global strategy to reach excellence in pricing and revenue management. It established a service platform built around three pillars: Talent, Tools, and Strategy. Together with the Marketing and Distribution platforms, the Louvre Hotels Group Revenue Management and Pricing platform will bring a multitude of integrated solutions for their franchised, managed hotels, to boost hotel performance, just as their owned and leased hotels now do. 

This partnership with Duetto is a concrete illustration of Louvre Hotels Group’s strategy. The company was looking for a solution to cope with today’s fast-paced pricing and volatile demand environment. The revenue team has fully adopted the solution and embraced Duetto’s Open Pricing methodology, which enables them to yield all segments, room types, and distribution channels independently and in real-time. 

Automation was also a big plus, as there was a need to eradicate manual processes to free up revenue teams to focus on strategy. Duetto was selected after a rigorous tender process. 

“Among the solutions we considered, Duetto is the one that fits our organization and our ambitions. We have a vision of agility and open, dynamic pricing that Duetto is responding to perfectly and allows us to multiply the potential of capturing quality revenue,” said Ignazio Pisano, Vice President of Revenue Management & Pricing at Louvre Hotels Group.

“Revenue management and pricing are two cornerstones in generating value for our hotels. We are proud to have successfully deployed the Duetto solution to more than 250 subsidiary hotels within a few months. The next step for Louvre Hotels Group is to open our service platform, of which Duetto is an important part, to the rest of our portfolio, the franchised and managed hotels,” Ignazio Pisano added.

“We are delighted to welcome Louvre Hotels Group to Duetto. Our cloud-based solutions made it quick and easy to roll out the entire portfolio of owned and leased properties, and scaling this to other areas of the company’s business will now be a seamless transition. We look forward to our continued partnership with Louvre Hotels Group,” said David Woolenberg, CEO, Duetto.


Nomadix Launches Trusted WiFi for Multi-Industry, Visitor-Based Networks

person using their phone at a table

Nomadix® Inc​., bringing connected experiences to life, today announced the launch of Trusted WiFi, an off-the-shelf visitor Wi-Fi onboarding and management service, available as a module on its suite of internet gateways. The solution enables systems integrators and service providers to meet the growing demand for public Wi-Fi, while delivering quality and secure end-to-end wireless internet connectivity. It will extend Nomadix’s footprint into new verticals - from small independent companies to large multisite brands in retail, food and beverage, large venues, smart cities and more.

Trusted WiFi is built on a proven and highly scalable, cloud-based captive portal platform, powered by Nomadix’s sister company GlobalReach Technology®, with the ability to scale to billions of connections per year. The new offering is designed as an easy-to-build and brand self-service solution. Administrators can effortlessly generate new multilingual, responsive landing pages within minutes, and the intuitive web interface allows configuration and monitoring of the Wi-Fi services, as well as the export of key analytics.

Trusted WiFi is paired with a Nomadix market-leading gateway to offer unparalleled onsite connectivity, user profiles and dynamic bandwidth management. Moreover, the combination provides optional features, such as load balancing and high-availability capabilities. Nomadix Gateways are vendor-agnostic and integrate with any LAN and WLAN infrastructure, including Nomadix’s own line of wireless access points, controllers and switches.

Research shows that venues with reliable Wi-Fi see higher loyalty, dwell time and spend,” said Tammy Estes, chief product officer at Nomadix. “We’ve delivered dependable and trusted connectivity to the hospitality industry for over 25 years, and Trusted WiFi further expands our growth into new verticals to provide improved ways for our customers to connect, manage and engage their end-users while lowering operating costs, reducing complexities and mitigating security risks.”  

“We are already a trusted provider for our many partners, supporting them at scale with millions of weekly sessions at over 45,000 venues. Trusted WiFi includes everything needed to design and deliver a robust service, using any network infrastructure, in minutes. All services are viewable and managed from one platform, and the service provider owns the analytics,” says Sara Lupori, Chief Product Officer at GlobalReach Technology.


accesso Announces New Point-of-Sale Solution: accesso Freedom

accesso logo teaser

accesso Technology Group, a technology solutions provider for attractions and venues worldwide, announced the launch of accesso Freedom – accesso’s robust, fully hosted point-of-sale (PoS) platform and the latest addition to the company’s suite of technologies. Fast, frictionless, highly flexible and instantly scalable, accesso Freedom introduces a new standard of excellence in cloud-native restaurant and retail solutions for theme parks and attractions, ski areas, cultural venues, resorts and casinos.

As a unique, multi-tenanted and highly configurable Software-as-a-Service platform, the accesso Freedom solution is the first tier-one solution designed specifically for the cloud. Empowering venues to unify restaurant and retail transactions on a single platform, the solution is flexible and powerful enough to scale seamlessly for venues of any size.

The accesso Freedom platform builds upon intellectual property acquired from solutions provider Omnico Group, which – with over 20,000 installations across many of the most prestigious and well-known venues around the world and supporting more than 200M guests per year – served as the leading PoS provider for leisure & entertainment industry operators. Leveraging that depth of experience and functionality, the newly designed accesso Freedom solution delivers a modern, fully hosted restaurant and retail platform optimized for speed, flexibility and ease-of-use.

With open architecture and full API access, accesso Freedom provides operators unlimited options for service delivery to improve both guest convenience and operational efficiency. The solution is designed to serve the rapidly evolving marketplace in shifting from traditional point-of-sale terminals to more forward-thinking options, helping operators to meet guests where they are with mobile ordering, kiosks, and other self-service and automated check-out options. Powerful integrations enable operators to leverage emerging technologies such as chat bot ordering and voice-based transactions.

“Today’s guest requires convenience and flexibility, and the industry needs a solution for restaurant and retail selling that can deliver on those demands” said Steve Brown, accesso CEO. “With the launch of Accesso Freedom, we are proud to usher in a new era of consumer engagement for an expansive selection of venue types across the entire leisure, entertainment and hospitality sectors.”

In addition to its cloud hosting, scalability and cross-functionality to service both restaurant and retail in a single platform, accesso Freedom offers:

  • Unified sales across all touchpoints, including kiosks, mobile ordering and operator-driven transactions;
  • Full support across table service and quick service-style operations;
  • Comprehensive kitchen management for orders across all order entry points;
  • Support for a wide range of retail pricing structures and promotions;
  • Integrations to complementary solutions (including player management for casinos);
  • User-friendly, intuitive system administration and reporting;
  • Loyalty program support; and,
  • Cashless wallets and entitlements.

Providing a comprehensive view of a venue’s retail and dining salespoints, accesso Freedom empowers operators to easily manage, control and enhance their guest engagement unlike ever before. And clients of accesso Freedom join more than 1,000 venues around the globe in benefitting from the world-class support, expertise and partnership of accesso. To learn more about accesso Freedom, visit


Surfsand Resort Elevates Guest and Staff Experiences with Agilysys

logo agilysys dec 2022

Surfsand Resort in Cannon Beach, Oregon has built its long-held reputation as a leading vacation spot in part based on its enviable location overlooking the iconic 235-foot-high Haystack Rock just off the Northwest Pacific Coast. In 2022 the resort further elevated its stature by updating all the property’s systems prior to a property-wide renovation and expansion starting in November 2023. Surfsand also reinforced its allure as a destination for special moments by introducing various packages of themed experiences and upgrades individual guests and groups can reserve in addition to their rooms. Coinciding with these advancements, Surfsand decided to upgrade its operational and digital capabilities by choosing property management, point-of-sale and payment processing software and systems from Agilysys.

In addition to improving efficiency for both guests and staff, the new software will help Surfsand unify data on guest preferences across various property experiences so that each stay can be tailored in advance with special amenities and offers, and so that staff can personalize their interactions with guests before, during and after each stay.

The property’s diverse offerings include those that are family-friendly, such as Taffy the Puffin birthday bashes, guided tide pool excursions, group photo shoots and beach bonfires featuring s’mores; those with romantic appeal such as sunset dining on the beach, couples spa retreats and art tours; and those designed for pet lovers, such as pet-friendly rooms, furry guest welcome baskets that provide a towel, a placemat, bowls for food and water and tasty treats at check-in, and activities designed for pet participation. 

Surfsand General Manager Phillip Wilson noted that systems that make these enriched guest experiences easy to discover and reserve are integral to the property’s evolution.

Wilson said, “Our one-of-a-kind location supports delivering unique guest experiences, whether visitors are designing their dream weddings, celebrating family milestones, or connecting more closely as couples. When evaluating technology systems, it was essential that we be able to tailor them to fit our hotel and the special things we do for our guests. Our guests are looking to book more than rooms; they want to book something special. Our technology systems need to make it easy for guests to connect with all the amenities and thoughtfully designed experiences we offer, so Surfsand can be not only their favorite resort, but the one to which they return most often to enjoy personalized experiences they cannot find elsewhere.”

While the ability to tailor the technology to Surfsand’s unique offerings is important, Wilson said his number one driver in selecting systems is customer service he can count on. “I have worked with Agilysys and numerous other hospitality technology providers, and Agilysys’ support is hands-down better than all the rest,” Wilson said. “All of us users know systems, no matter who provides them, will have problems or even fail from time to time. Knowing that skilled and intelligent support is there to help and that response times are quick is hugely important. Agilysys has that advantage,” he said.

Wilson also noted that properties that are not part of a standardized brand structure greatly benefit from the ability to tailor reports and functions for their unique guest and market data requirements. “In non-branded hotels, operations change and different needs pop up, so we often need custom data sets,” Wilson observed. “Other hospitality technology providers, including the largest ones, charge customers for any report you ask to have built. Agilysys accommodates diversity in how properties operate without exacting that financial burden,” he concluded.

A pleasant surprise was how quickly the Surfsand staff members were able to learn the new software as well as operate it proficiently. “When software is intuitive and easy to learn, user satisfaction is meaningfully higher,” Wilson said. “We were pleased with how quickly our staff members became comfortable operating even the advanced capabilities of the system,” he added.

Jeba Kingsley, Agilysys vice president of professional services, commented that Surfsand’s goals make the property an ideal customer for Agilysys solutions. “Helping Surfsand create deeper understanding of guests and staff over time so they can continuously evolve personalized, unique and enhanced experiences is the perfect role for Agilysys solutions,” Kingsley said. “Our solutions provide best-of-breed operating performance when deployed standalone, and also are designed to work together across a hospitality ecosystem to deliver exponential value as each solution contributes data to create and utilize a unified profile for each guest over time. We get energized when working with customers such as Surfsand who recognize the long-term advantage of using their hospitality technology systems to enhance guest and staff experiences and to take satisfaction to a higher level,” Kingsley added.

Versatile PMS Capabilities Support Efficiency and Deeper Guest Knowledge

Key drivers for Surfsand’s PMS selection were the ability to manage a diverse mix of accommodations and amenities; the ability to leverage efficient cloud-based operations while also maintaining offline operating integrity during Internet challenges; and rich digital and mobile options for both guests and staff.

The system also equips staff to see and book available upgrades, dining and activity reservations and Experience Enhancement packages in a single session from a single comprehensive view without switching among different systems. In turn, guests also can experience personalized offers when booking in advance and while they are checking in. Intuitive interfaces, simplified workflows, and groupings of commonly used tasks also make user training simpler and faster.

Proven Point-of-Sale and Payment Solutions Maximize Security and Convenience

Agilysys POS and payment solutions enable Surfsand to use a wide range of traditional fixed-station POS terminals and mobile devices (across Microsoft Windows, Android and iOS operating systems) to match the needs and style of different venues and revenue centers across the property.

Guests can pay for restaurant checks and other transactions using their mobile phones through one of the first point-to-point encryption (P2PE) payment solutions for hospitality validated by the PCI Security Standards Council. Surfsand can deliver secure electronic payments across guest experiences, including countertop, table service, EMV, mobile tablet, and signature capture scenarios. They also can choose from a broad array of U.S. credit card processors and can easily change equipment as technology evolves.


“Agilysys has been a terrific partner in helping us to map out our hospitality technology evolution, and we look forward to continuing to create new ways to delight guests leveraging the advanced capabilities these systems enable,” Wilson concluded.


World Cinema Launches the Next Generation of WorldVue to Introduce Partners and their Guests to More Innovative, Customizable Experiences

logo, icon, company name

World Cinema, a provider of video, advanced connectivity and professional services to guest-centric properties worldwide, announces the launch of the next generation of WorldVue. As the company’s solution to the future of in-room entertainment, the guest experience platform receives key upgrades, including a new mobile remote look and the ability to customize the home page through the PMS or loyalty status.

“Just as guest expectations continue to evolve, so does our technology. We are dedicated to providing our partners and their guests with innovative solutions that are customizable, easy to navigate and reflect the trends we’re seeing across the industry,” says Robert Grosz, President at World Cinema. “We’re thrilled to share the next generation of WorldVue as an exciting upgrade for our existing partners and a top tier platform for our future partners.”

Providing hotels with the most innovative technology and entertainment services available, this enhanced version of WorldVue helps hotel properties build brand loyalty, entertain guests and increase guest satisfaction through its full list of features, including interactive channel guides, customizable in-house channels, patented secured casting, streaming apps, in-room checkout, livestreaming of events and more. It also functions as an advertising platform for hotels to generate additional ROI. Now in use in over 400,000 rooms already, hotels can enjoy the platform’s new and improved features, such as:

  • Customized for the property and brand, personalized for the guests
  • Upgrade available with no guest interruption or new equipment
  • Easy access to casting, streaming, live feeds, and FTG content
  • Upgraded Mobile Remote for cleanliness and ease of use, with no app download required
  • Includes Customer Portal for access to amenities, events calendar, weather, local attractions, service requests, checkout, and more