With demand for spa services outpacing resources available to deliver them, it is increasingly vital for spa operators to optimize how they align staff and service reservations to optimize revenue and profit per time booked.
Agilysys Spa, a next-era cloud-native spa solution debuting from Agilysys (Nasdaq: AGYS) at the 2023 ISPA Conference at the Mandalay Bay hotel in Las Vegas May 9 – 11, features capabilities that equip spa operators to continuously optimize how they accept and manage reservations based on financial outcomes as well as guest and staff satisfaction.
“Agilysys Spa is the result of close collaboration between the former ResortSuite team and the spa team at Agilysys,” said Frank Pitsikalis, founder and former Chief Executive Officer for ResortSuite, which Agilysys acquired in 2022. Pitsikalis now serves on Agilysys’ leadership team as vice president, product strategy, hotels.
Pitsikalis continued, “At last year’s ISPA we helped customers and prospects understand what ResortSuite’s recent acquisition by Agilysys would bring to the industry. This year, we are demonstrating in Agilysys Spa the tangible advantages of our teams becoming one. The 2022 ISPA U.S. Spa Industry Study, which is the most current published research, estimates more than 45,000 spa-related job vacancies across the United States, making it essential to leverage smart technology to optimize decisions regarding which services to offer at which times based on historical trends, near-real-time demand and capacity constraints. Adding intelligence on hotel occupancy patterns by guest volume and by guest persona further strengthens decision intelligence. That is a key advantage we deliver in Agilysys Spa.”
In Booth #816 Agilysys representatives will showcase Agilysys Spa capabilities, including:
- Intelligent Spa Management that uses data to help spa operators grow revenue based on yield-management insights that include real-time availability, optimized pricing and maximized therapist and treatment room utilization. The system equips operators to easily adjust appointments and minimize gaps across all booking channels.
- Minimum Gap Allowance Protection to optimize capacity utilization and revenue when spas allow patrons to book reservations online. Smart resource management within Agilysys Spa ensures that reservation times, service types and skill profiles of available staff are intelligently coordinated to prevent gaps of unused time and unused staff service delivery capabilities. For online bookers, Agilysys Spa presents reservation choices only for ‘best use’ services and times based on historical and predictive intelligence that continuously aligns demand with capacity to optimize revenue across available time.
- Multi-Experience Booking, which enables guests to book spa reservations as they book hotel reservations, from a common screen view in the same session without switching systems.
- Mobile Convenience, empowering guests to check-in and check-out from spa services at their convenience using their mobile devices, as well as adjust appointments, complete intake information and purchase spa products.
- Retail Revenue Optimization, which enables spa employees to easily add retail sales to the guest’s spa experience to extend treatment benefits and heighten positive customer experiences.
- Seamless Guest Data through integration with property management system (PMS) solutions, including Agilysys PMS. Sharing guest information with PMS systems gives staff a more comprehensive view of each guest and their interactions across the property and over time so that offers and experiences can be personalized based on a deeper knowledge of guest preferences.
Pitsikalis, who also serves as ISPA Board Chairman, will share insights on optimizing spa earning potential as a speaker on the Pricing Strategies to Maximize Revenue panel from 8-9 a.m. PDT Wednesday, May 10. This learning opportunity will include insights into best practices and new strategies to maximize revenue and profit potential.
“Understanding the entire guest experience is vital to understanding how optimal spa operations can heighten Return on Experience for each guest personally,” said Pitsikalis. “Agilysys Spa delivers best-in-class performance for spa operations and delivers even deeper insights when connected seamlessly with other applications in the Agilysys end-to-end hospitality ecosystem or with solutions from other providers.”
Agilysys is proud to support ISPA and has a multi-year commitment to donate money toward the ISPA Foundation Mary Tabacchi Scholarship, awarded annually to a college or university student enrolled in spa management.