SevenRooms, a global guest experience and retention platform for the hospitality industry, has announced a new solution and expansion of its marketing suite for hospitality operators worldwide: Email Marketing. The product will work in conjunction with SevenRooms' Automated Emails, a set of personalized, trigger-based emails sent to customers on behalf of the operator, to continue to engage guests once they've visited a venue.

Email Marketing enables SevenRooms customers to send one-time, customized marketing emails directly within the SevenRooms platform to give operators more control over the way they use their guest data. Having ownership of this guest data allows operators to build their brand through direct touchpoints with guests to drive loyalty and repeat visits. It also provides detailed insights into email performance with metrics that matter to their business, including showing the reservations, covers and revenue attributed to each email.

Email Marketing supports operators with a solution that is connected throughout a restaurant's tech stack and removes the need to use third-party email service providers that create additional work for staff trying to manage email preferences across multiple systems. It is directly linked to the SevenRooms CRM and operating system giving operators full control over their messaging and who receives it by using Auto-tags or Client tags to segment marketing audiences. Additionally, operators using Email Marketing have the ability to create either fully customized emails with an easy-to-use visual editor or utilize curated templates.

The new product also enhances the experience for guests of SevenRooms customers by allowing them to stay in touch or up-to-date with their favorite venues, receive targeted messages and promotions, or simply control the venues from which they receive marketing. Leveraging Email Marketing, restaurants can use their guest data to tee up relevant, customized emails. For example, sending guests who have purchased wine at least five times an invite to a dinner with their sommelier, or excluding guests with shellfish allergies from an email about their annual clambake.

"SevenRooms Email Marketing product provides restaurants with functionality that simply does not exist in the email marketing platforms that restaurants traditionally use," said Allison Page, Co-Founder and Chief Product Officer at SevenRooms. "We enable restaurant marketers to leverage their robust SevenRooms guest database to quickly and easily build targeted campaign segments, eliminating the need to manually export and import mailing lists between systems. While other email service providers promise revenue, SevenRooms can prove it with accurate data on the revenue generated by each campaign to truly measure email marketing performance."

"The combination of SevenRooms' Email Marketing and Automated Emails makes guests feel very connected with us," said Alyssa Fenu, Sales & Marketing Manager at Mango's Tropical Café. "Being able to choose who our emails are going to — a specific customer segment or broadcasting to our whole database — makes the process a lot simpler. And it's super easy to understand how many people opened our emails, how many people actually made a reservation, and how much money we're making because it's all in one place."

Ooma Inc., a smart communications platform for businesses and consumers, today announced the company’s Ooma Office service has won PCMag’s prestigious Business Choice Award for Best VoIP System for the tenth year in a row.

The award (https://www.pcmag.com/news/business-choice-2023-the-top-voip-service-for-your-office) comes from the magazine’s annual Business Choice surveys of its readers, with Ooma again emerging as the top provider of VoIP phone service among 18 finalists including RingCentral, Microsoft Teams, Vonage, and Google Voice.

“For the 10th year in a row, Ooma takes the lead in our annual VoIP survey,” PCMag said in its story on the award. “The service remains far ahead of most of the competition in almost every metric.”

• Ooma’s overall satisfaction score of 8.6 out of 10 is a half-point ahead of the second-place finisher and is 1.3 points above the average for all 18 VoIP service providers included in the survey results.
•  Ooma’s Likelihood to Recommend score of 8.8 is 0.4 points ahead of the second-place finisher and 1.5 points above the average.

Ooma Office  offers a set of features curated to meet the needs of small and medium businesses. Customers have their choice of interface – conventional analog phones, IP phones, virtual service through the Ooma Office desktop and mobile apps, or any combination of the four. Advanced features such as a virtual receptionist, ring groups, video conferencing, text messaging, call queueing and multi-site access combine to make small businesses sound big.

Helbiz Kitchen launches its second kitchen in Los Angeles, located in the Westwood area. This new location will enable Helbiz Kitchen to cater to a wider customer base across the city, in addition to the recently opened Santa Monica kitchen.

Helbiz Kitchen is renowned for its commitment to high-quality products, with a strong focus on taste and flavor. The menu of each brand available in Los Angeles is the same as the menus offered in Milan, ensuring that customers can experience the same authentic taste and quality that Helbiz customers in Italy have come to expect.

The first three brands, Burger & Sons, Pokaii, and What the Farm, will be available for customers to order via the Kitchen United MIX App, on-site kiosks, and third-party apps like UberEats, DoorDash, and GrubHub.

Helbiz Kitchen plans to open in Austin, Texas, and New York City later this month.

Duetto, a provider of Revenue Management Software (RMS), unveiled its premium revenue optimization product, Duetto Advance, at ITB Berlin.

With event demand intelligence now ingested from PredictHQ, the introduction of Advance once again makes Duetto the industry’s Game Changer in revenue management tech. 

Duetto Advance combines several industry firsts:

• Instant events-related intelligence data from PredictHQ
• Dynamic Optimization: all rates are optimized in real-time
• CommandCenter: one easy-to-use customizable dashboard

“Duetto Advance enables hotel revenue teams to optimize rates in real-time, using clean, usable data delivered in a visually actionable dashboard customizable to your revenue strategy needs. This is truly an industry first for our field,” said Darren Koch, Chief Product Officer, Duetto.

“In today’s ever-changing market, real-time analytics that ingests market data as it happens is vital for hotels to complete and lead their markets,” Koch added.

PredictHQ: The Duetto / PredictHQ integration provides event-related market intelligence, enabling revenue teams to be proactive about what is happening in their markets, taking calculated decisions on pricing and restrictions, and optimizing operations.

"By incorporating intelligent event data into Duetto’s revenue management platform, we are unlocking a new way for businesses to make data-driven pricing decisions that optimize revenue and enhance customer experiences ahead of surges in demand. By using enriched event data to surface relevant, impactful events, it enables them to optimize and make calculated decisions around pricing in advance to match real-world conditions. Our system not only collects, enriches, and verifies millions of events every year, but it also provides sophisticated features which companies like Duetto can leverage to paint a complete picture of demand," said Campbell Brown, Co-founder & CEO, PredictHQ. 

Dynamic Optimization: Provides real-time monitoring of market conditions to ensure pricing is responsive and dynamic. With powerful signal detection based on live booking activity, Duetto Advance can target situations where there is a sudden change in demand, resulting in an opportunity to quickly raise prices to capture the profit opportunity.

CommandCenter: Enables hotels to Advance property and portfolio performance via an intuitive and actionable dashboard focused on current and forward-looking data points across the guest journey. This multi-property management portal will guide Directors of Sales, Operations, and Revenue Management to focus on what truly matters - driving more profitable outcomes.

Duetto Advance is a premium addition to Duetto GameChanger – the world’s #1 RMS. GameChanger helps hotels maximize booking revenues and profits. It empowers hotels to sharpen revenue management strategies through innovative technology and its Open Pricing methodology. Duetto Advance will become available to Duetto users in Summer 2023.

The Duetto revenue strategy platform also includes BlockBuster for contracted group business optimization. Working with GameChanger, BlockBuster helps hotel revenue teams discover the optimal blend of group and transient business at the right rate, at the right time.

For reporting and forecasting, our ScoreBoard application enables revenue teams to create forecasts in minutes, create custom reports and receive business insights instantly in interactive dashboards.

Sextant Stays, a next-generation hospitality company, announced its $14 million Series A funding round and simultaneously unveiled a rebrand, with the company name changing to Roami. The funding round is led by Vigo Capital, bringing the brand’s total funding to $29 million.

The company recognizes that travelers today are roaming the world differently than they did a few years ago — this rebrand is not just a name change, but represents the new reality of travel. Roami is shaping the future of urban travel by providing a space that is purposefully designed for groups, and six times larger than a typical hotel room. Each building is operated entirely by Roami, giving the brand creative control over the guest experience in its mission to inspire human connection. 

“It’s been an incredible six years, and we are grateful for the success we’ve had, but there is much more to accomplish!" said Roami Founder & CEO, Andreas King-Geovanis. “We’re living in the most iterative moment ever to exist in hospitality, and are among a handful of brands writing the future of travel. None of this would be possible without our extremely dedicated and talented coworkers who continuously set new standards for the industry.”

In the last three years, Roami grew 800% despite the most devastating crisis in hospitality since World War II. Following an explosive year — including its recent recognition on the 2022 Inc. 5000 list, 2022 Forbes 30 Under 30 and South Florida Business Journal’s Fastest Growing Companies 2022 List — the innovative yet human-centered hospitality company had over $40M in revenue in 2022 and continues to grow. 

"We're excited to introduce Roami as a brand built around what we’ve termed ‘Predictive Hospitality,'" said Roami COO, Brandreth Canaley. “Throughout the customer journey, our technology is collecting the dots and connecting the dots to anticipate guests’ needs before they even know they have them.” 

Stemming from this success, Roami has acquired new buildings in existing markets, and recently expanded to West Palm Beach, totaling its inventory to over 500 units across South Florida and New Orleans. Roami will use the funding to continue expansion across local markets and beyond. 

“It is great to celebrate our fundraise, but more importantly, we are celebrating what’s made this company successful,” said Roami CFO Iskander Karimov. “This is a business that should be funded by the guest, for the guest, and we are staying true to our belief: people, service, profits–in that order.”

Founded in 2016, Roami, formerly Sextant Stays, was born from CEO Andreas King-Geovanis’ belief that travelers should not be forced to choose between two flawed options: cramped and expensive hotel rooms or inconsistent and unpredictable vacation rentals. By managing the entire building – not just a few floors or units – Roami provides a memorable stay without compromise. 

“We’re proud to support Roami as they re-imagine the way the world lives, works, and travels” said Kirill Vinogradov at Vigo Capital. “The company’s consistent growth since 2020 despite volatile external conditions proves that they truly understand how to satisfy the needs of the modern Roamer and we’re looking forward to seeing their continued growth and expansion,” he added.

HID, a provider of trusted identity and physical security solutions, and iPassport, a provider of solutions that enable organizations to implement digital identity technologies, recently signed a memorandum of understanding to collaborate on a new identity verification solution for the transportation industry. This solution will make its debut at the Passenger Terminal EXPO 2023, March 14-16 at HID Booth #1244.

Navigating through the airport requires a sequence of touchpoints and processes—from check-in to baggage drop, security checkpoint, all the way to retail/duty-free shopping, lounge access and boarding. And with millions of travelers experiencing delays, cancellations, baggage mix-ups and the continued strain on airport staff, the passenger journey has become more complex than ever.

Airlines need reliable and swift identity verification to provide passengers with a secure, seamless journey that’s long overdue.

“Today, moving through an airport securely requires an ongoing and seamless identity verification system that not only enhances the passenger experience, but also optimizes efficiencies for everyone. HID is excited to collaborate with iPassport to bring this new solution to market,” says Vito Fabbrizio, Managing Director of Biometrics, Extended Access Technologies at HID.

With HID’s modular approach, airlines and airport operators are now able to add identity verification capabilities quickly and easily to existing systems without having to “rip-and-replace" or perform expensive migrations to a new platform altogether.

This modular solution includes the following components:

• Facial Recognition Camera Hardware
• Fingerprint, ID Document & Ticket Readers
• Software Development Kits (SDKs)
• ID Proofing & Biometric Server
• Device Management
• Biometric Professional Services

With HID-patented multispectral imaging (MSI) technology and ethically trained artificial intelligence (AI) built within the HID^® U.ARE.U^® Camera Identification System, significant performance and matching accuracy are achieved.

Use of facial recognition technology throughout the airport will depend on the passenger’s prior consent during booking or check-in. Additionally, the biometric information is only stored and used during the time the passenger is in transit within the airport to help address compliance with applicable with data privacy laws.

Beyond airlines and airports, other segments of the travel industry, such as cruise ships and hospitality, can also benefit from:

• Ethically trained and built AI to eliminate matching bias
• Industry-leading presentation attack detection (PAD) to thwart spoof attempts
• Superior performance amid challenging lighting
• Automatic face detection, capture and image quality checks—even when wearing masks
• On-device biometric processing with endpoint security for maximum protection

To learn more about identity verification for air travel passengers, visit the website.