A promising 71.6% of restaurant operators plan to adopt AI soon, with nearly 94% acknowledging its necessity to remain competitive in the evolving landscape of food service, according to a survey by Slang.ai.
Slang.ai, an Artificial Intelligence (AI) -powered phone answering platform built for restaurants and hospitality partners, announced the results of its recent survey of restaurant professionals which demonstrated that the industry has a strong interest in leveraging AI to address challenges and unlock opportunities within their businesses. The survey, which gathered insights from restaurant owners, general managers, and C-suite executives, sheds light on the industry's readiness to embrace AI technology in the face of mounting challenges such as rising costs and operational complexities.
The survey, which targeted those 25 years of age and older in the United States, showed that a significant portion of the respondents - 54%- expressed optimism about the positive impact of AI on restaurants. Despite this optimism, less than one-third of operators currently utilize AI in their operations, indicating an untapped potential for technological integration within the industry.
"Restaurant industry professionals are increasingly recognizing the transformative potential of AI technology and the overwhelming sentiment in favor of AI adoption underscores its importance for enhancing operational efficiency, reducing costs and providing great customer experiences," said Alex Sambvani, founder and CEO of Slang.ai. "Running a restaurant isn't for the faint of heart. It takes guts to get up and running and a lot of business know-how to thrive. AI is the tool that can help businesses grow and it is clearly here to stay."
Improving the Overall CX
Nearly half of respondents (46%) believe AI can improve the overall guest experience.
In addition, respondents acknowledged AI's potential to address various challenges faced by the restaurant industry, such as staffing issues, service quality management, and rising costs. And, as the restaurant industry navigates the complexities of a post-pandemic world, AI emerged as a potential solution to drive issues that greatly impacted this industry during the last four years– from operational efficiencies, cost controls, and competitive differentiation.
The survey results underscore the need for tailored AI solutions that address the unique challenges faced by restaurant operators, while also providing guidance for overcoming barriers to adoption.
"As the restaurant industry continues to evolve, the integration of AI is a crucial and pivotal point of this progression. With a significant number of operators signaling their intention to incorporate this transformative technology, we are excited for the future of the hospitality industry," added Sambvani. "Embracing AI signifies a shift towards customer-centricity, where innovative solutions can cater to each and every customer – from automated interactions, seamless reservations, instant inquiries, and beyond – all converging to place the customer firmly at the heart of the restaurant experience."
Slang.ai's "AI in the Restaurant Industry; How Businesses Are Embracing AI Technology" is available here.