News Briefs

Mews has entered into an agreement with BWH Hotels (BWH) to be a certified PMS provider. With Mews, BWH Hotels gains access to one of the most innovative hospitality technologies that boosts operational efficiencies and guest satisfaction.

"The collaboration with Mews aligns with BWH’s dedication to delivering exceptional guest experiences. Mews’ cloud-native platform offers flexibility and scalability, enabling European BWH properties to seamlessly integrate Mews with their existing systems and adhering to our commitment to technological advancement and operational excellence,” said Ron Pohl, President of WorldHotels and International Operations at BWH Hotels. "We look forward to working with Mews to help increase hotel operational efficiencies and guest satisfaction."

Mews offers robust features that streamline property management from guest check-in to backend operations. BWH properties can seamlessly integrate with existing systems while staying ahead of industry trends. This efficiency improves guest experiences and resource management, aligning with BWH’s goal of providing exceptional value to their hoteliers and guests.

BWH agreed to work with Mews due to the company's excellent customer support and a proven track record of successful integration. Mews will also play an important role in prioritizing guest loyalty alongside guest experience features like online check-in and a virtual concierge. These additional customized experiences are expected to further enhance brand loyalty.

"Mews is thrilled to team up with BWH Hotels," said Matt Welle, CEO at Mews. "We have worked closely with the team at BWH Hotels to ensure a seamless transition and the collaborative spirit of our teams has set a strong foundation for a successful partnership. We are excited to push the boundaries of innovation and operational excellence together to deliver truly remarkable experiences for all BWH guests.”

The comprehensive planning and coordination between both teams have ensured a seamless transition in numerous BWH properties, including the Best Western® Princess Hotel, the Best Western® Hôtel Lakmi Nice, and the Best Western® Plus Hôtel Isidore. Working with Mews, BWH Hotels is poised to further elevate their operational capabilities and continue their legacy of hospitality excellence.

Mirai, a provider of booking engine, web design and metasearch connectivity for hotels and a member of Oracle PartnerNetwork (OPN), announced that Mirai Opera Cloud App is available on Oracle Cloud Marketplace and can be deployed on Oracle Cloud Infrastructure (OCI) and integrated with OPERA Cloud via the Oracle Hospitality Integration Platform (OHIP). Oracle Cloud Marketplace is a centralized repository of enterprise applications offered by Oracle and Oracle partners. 

Mirai enables hotels to manage their direct channel booking engine natively from the PMS without additional software (no channel manager or CRS needed).

This new integration allows hotels to easily differentiate their direct channel strategy from that of the OTAs and offer unique advantages to their customers to book direct. Both ARI (Availability, Rates and Inventory) and reservations are integrated so hoteliers can focus exclusively on helping maximize the revenue of their properties and optimize their channel mix over a simplified tech stack. 

Oracle Cloud Marketplace is a one-stop shop for Oracle customers seeking trusted business applications and services offering unique solutions, including ones that extend Oracle Fusion Cloud Applications.   

OCI is a deep and broad platform of cloud infrastructure services that enables customers to build and run a wide range of applications in a scalable, secure, highly available, and high-performance environment. From application development and business analytics to data management, integration, security, AI, and infrastructure services including Kubernetes and Vmware, OCI delivers comprehensive security, performance, and cost savings. In addition, with multicloud, hybrid cloud, public cloud, and dedicated cloud options, OCI’s distributed cloud offers customers the benefits of cloud with greater control over data residency, locality, and authority, even across multiple clouds. As a result, customers can bring enterprise workloads to the cloud quickly and efficiently while addressing the strictest regulatory compliance requirements.  

“Easing our clients’ operations and developing direct integrations with the best partners in the hotel industry has always been our goal. Running on Oracle Cloud Infrastructure, Mirai is a solid and reliable technology stack that will help hoteliers reduce manual work and focus on what really matters: optimizing revenue, reducing distribution costs and running the business,” said Pablo Delgado, Managing Partner at Mirai. “Mirai’s participation in Oracle Cloud Marketplace further extends our commitment to the Oracle community and enables customers to easily reap the benefits of our solution. We look forward to leveraging the power of Oracle Cloud Infrastructure to help us achieve our business goals.”

Up Hotel Agency has launched Chameleon, the first dynamic AI-driven website tool specifically designed for small and independent hotels to compete with big brands and OTAs in delivering personalised and curated website  experiences with a focus on conversion.

Up Hotel Agency, an award-winning specialist hotel digital marketing agency, developed Chameleon as a unique and innovative toolkit to improve usability and website personalisation for every visitor. With the focus on increasing conversion for direct bookings, Chameleon automatically learns how a user interacts with the website. By using recognised patterns, AI, and site analytical data, the tool adjusts and optimises the website content to be tailored to the needs of each individual user offering a slicker web experience.

Drawing on many years experience building hotel websites and improving conversion working with cutting-edge technology, Up Hotel Agency developed a unique and cost-effective offering specifically to enable independent hotels to compete on a level playing field. Chameleon cleverly blends into the website dynamically, tweaking and customising the content to provide the best booker experience.

Key features include Auto-booking Search for remembering visitors booking search data with pre-populated fields; Smart Room Order to surface the most viewed room types; Currency Conversion using the visitor’s native currency with up-to-date exchange rates; Suggested Page Section to present pages appropriate to key conversion paths including recently visited pages; Seasonal Media ensuring the websites imagery and messaging adapts to changing seasons and key events all-year round from spring to winter, Christmas and Eid to St.Patrick’s Day.

Beyond presenting the hotel and room packages, Chameleon can be configured to drive product and service upsells, promoting a range of offers to help convert the guests or encourage them to enter the booking flow using a range of pop-ups, call out tabs and intent messaging.

“We were frustrated that many great technologies were unaffordable for many of our hotel clients. For smaller groups and independent hotels, budgets made it impossible to custom-create enhanced, dynamic and AI features - and therefore unable to compete with large groups or OTAs,” Said David Ohandjanian, Director and Founder, Up Hotel Agency. “So, we set out on a mission to unleash these technologies for all our clients to benefit from. We have combined the knowledge of our team with the power of AI, dynamic content, personalisation and conversion in one central evolving tool at an affordable monthly subscription for hotels.”

Up Hotel Agency creates the entire web experience for small and independent hotels. Visitors data is stored on the User’s browser avoiding any GDPR and data privacy issues saving another headache for hoteliers.

Yobe, a provider of intelligent voice technology, announced the launch of its newest product, VIENNA (VOICE INTELLIGENCE EXTRACTION FOR NEURAL NETWORK ANALYTICS). VIENNA is a cutting-edge voice extraction solution designed to revolutionize how businesses capture and analyze voice data, making it easier than ever to extract clear, valuable insights from conversations, even in noisy environments. This new solution builds off of Yobe’s proprietary AI-powered software, which excels at extracting meta-data enabling machines to focus on target speakers and helping businesses derive person-specific insights. Yobe’s launch of VIENNA marks the beginning of a new data-driven era of intelligent voice technology as the company continues to expand its impact in the sector. 

Yobe's new innovative solution was meticulously designed based on groundbreaking AI and signal processing science developed by Yobe’s Chief Scientist and co-founder, Professor Hamid Nawab. VIENNA allows for seamless integration from users, requiring only access to raw voice input data to begin delivering value. VIENNA is available now for organizations across various industries, from healthcare and retail to transportation and customer service, that are looking to harness the power of voice data for better business outcomes. VIENNA can be deployed flexibly—on the edge as an app or embedded system, hosted on the client’s server or soon available via a web-based API call. This versatility allows organizations to easily incorporate Yobe’s powerful technology into their existing systems, ensuring they can quickly unlock the full potential of their voice data. With the launch of VIENNA, Yobe solves the long-standing challenge of isolating and transcribing speech in complex, real-world settings. By leveraging Yobe’s unique blend of voice biometrics, intelligent voice activity detection and leveraging powerful large language models (LLMs), VIENNA ensures that only the most relevant speech is captured and analyzed, filtering out background noise and irrelevant chatter. More than just transcribing conversations, VIENNA captures emotional cues like frustration or satisfaction, helping businesses gain deeper insights into customer sentiment, improve operational efficiency and deliver enhanced user experiences. 

This infusion of perceptual information allows for deeper, more meaningful analysis from voice communication, user interfaces and data analytic platforms. Companies can use VIENNA not only for tasks like identity verification and improving human-machine interaction but also to drive new product development by analyzing customer feedback and preferences in real time. For example, healthcare organizations can use VIENNA to gather patient feedback during consultations, improving care quality and patient experience. In retail, businesses can analyze voice interactions to better understand customer preferences, opening up opportunities for upselling and personalized shopping experiences. Additionally, in a customer service and support setting, teams can benefit from VIENNA's ability to detect emotional cues during live interactions, which allows them to address customer dissatisfaction in real time, refine products and services and improve agent performance through data-driven feedback. By offering unmatched accuracy in noisy environments and the ability to extract actionable insights from unstructured voice data, VIENNA enables businesses to not only transcribe conversations but also turn the insights gained into opportunities for innovation, resulting in more efficient operations and reduced data processing costs. 

"With VIENNA, we've made a significant leap forward in voice technology," said Ken Sutton, CEO & co-founder of Yobe. “Our solution not only enhances the accuracy of speech-to-text in noisy or crowded environments but also transforms the way businesses operate by providing actionable insights from the data extracted. With advanced emotional intelligence and personalized user experiences, our technology enables organizations to not only understand customer sentiment in real time but also anticipate their needs. This empowers businesses to make data-driven decisions, optimize customer interactions, and ultimately drive growth and efficiency, revolutionizing how they communicate, engage, and serve their customers.”

"Having worked closely with the team on the board, I’ve seen firsthand the groundbreaking work being done here. Voice technology has come a long way— the latest breakthroughs with LLMs help machines to understand what we mean, not just what we say, but we still need to help machines listen to human voices, to distinguish voices from background noise and each other,” said Daren Gill, Member of Yobe’s Board of Directors and former product leader at Google, Spotify and Amazon. “Now with the launch of VIENNA, Yobe is unlocking the full potential of voice technology in the physical world for businesses and individuals. The team is setting a new standard for the sector, and I’m excited to help lead Yobe into its next chapter of innovation and success."

Yobe has already successfully deployed VIENNA in partnership with a major airline, showcasing its capabilities in a bustling airport environment. VIENNA's ability to isolate and process specific voices in this context has proven invaluable, enhancing both operational efficiency and present and future customer service interactions. By providing unparalleled accuracy in complex environments, VIENNA enables organizations to not only streamline interactions but also derive actionable insights from every conversation. 

Nikki Beach Hospitality Group, the global luxury lifestyle company, is thrilled to announce key appointments that will significantly strengthen its Hotels & Resorts Division and support the brand’s ambitious global growth. Leading the new hires is Rémi Delpech, who joins as Chief Operating Officer (COO), Nikki Beach Hotels & Resorts, bringing over 15 years of experience in luxury hospitality. 

Delpech’s background includes roles at iconic properties around the world, such as contributing to the rebranding and reopening of Hôtel de Crillon, A Rosewood Hotel in Paris. With expertise in managing hotel operations across locations like Paris, Vienna, London, Phnom Penh, Hong Kong, and Marrakech, he will play a pivotal role leading the brand’s exciting growth and development. Delpech will work out of the brand’s Barcelona office, which is expanding to meet the needs of the growing global portfolio. 

“I’m thrilled to join the Nikki Beach family at a milestone moment in its expansion and transformation,” said Rémi Delpech, Chief Operating Officer, Nikki Beach Hotels & Resorts. “There is no passion to be found playing small, our brand mission is to create a unique hotel guest experience that goes beyond expectations. Hence, I very much look forward to immersing myself in the brand’s distinguished culture, collaborating with outstanding talents across the world, and building upon Nikki Beach’s reputation for creating barefoot luxury lifestyle experiences, while carrying the group’s vision toward the success of its upcoming projects.”

Hanna Azzi, Vice President of Nikki Beach EMEA Hotels & Resorts, shared, “I look forward to working in tandem with Rémi, to drive growth and provide our stakeholders with superior returns. Together, we will ensure that each new project reflects the unique spirit of Nikki Beach, providing our guests with unparalleled experiences that embody our commitment to barefoot luxury.”

As part of Nikki Beach Hotels & Resorts’ continued expansion, both the Barcelona and Dubai offices are experiencing significant growth to support the company’s increasing operational needs and development plans. In Barcelona, Lucia Diaz has been hired as Cluster Revenue Manager along with new hires Matthew Davies as Group Director of Projects and Technical Services and Ivette Ferrer as Sales Director. In Dubai, Salik Mangrio has joined as Head of Commercial Services and Immanuvel Premkumar has joined as Corporate Director of Engineering. Covi Larxe Rey has been promoted to Corporate Director of Sales & Marketing, Arda Coban to Cluster Director of Revenue, and Himanshu Kannojia to Cluster IT & Systems Manager.

These appointments reflect Nikki Beach Hotels & Resorts’ commitment to growing its team with top-tier talent to lead its expansion while preserving the unique essence that has made Nikki Beach a leading global lifestyle brand.

EntryReady, an innovator in hotel locks and access control solutions, is pleased to announce the formation of a new advisory board composed of industry veterans and thought leaders. This distinguished group of advisors will guide EntryReady's strategic growth and product innovation, driving advancements in hotel technology that enhance both guest experiences and operational efficiency.

As hotels worldwide increasingly embrace mobile key systems and cloud-based access control solutions, EntryReady's newly formed advisory board is set to play a pivotal role in ensuring the company remains at the forefront of these critical innovations. With expertise spanning hospitality, technology, procurement, and operations, the advisory board will provide unparalleled insight as EntryReady scales its solutions to meet the evolving needs of the global hotel industry.

Meet the Advisory Board

The advisory board includes:

• Stan Kreydin, former CTO of Wyndham Worldwide and CTO & CISO for Travel + Leisure brings extensive expertise in cybersecurity and digital transformation. His leadership will be critical in ensuring EntryReady's access control solutions remain secure and scalable across large hotel chains.
• Mike Blake, former CIO of Hyatt Hotels and AHLA, has a wealth of experience in managing IT infrastructures for major hotel brands. Mike will provide valuable insights into how EntryReady can seamlessly integrate its access control systems into large hospitality operations to enhance guest services.
• Rick Wertsching, former Vice President of Sourcing and Procurement at The Walt Disney Company, is known for his expertise in strategic sourcing and supply chain management. His knowledge will support EntryReady's ability to optimize vendor partnerships and ensure the highest quality and cost-efficiency in product development.
• Rajiv Trivedi, former President of LaQuinta Hotels, has an extensive background in hotel management and technology investments. Rajiv's insight into the evolving needs of hotel chains will help EntryReady tailor its solutions for market growth and operational relevance.
• Dwayne Ingram, former IBM GM of Travel and EVP Americas of Amadeus, brings deep expertise in travel and hospitality technology. Dwayne will help guide EntryReady's integration of access control systems with property management systems (PMS), improving both operational efficiency and guest satisfaction.
• Brian Stark, former President of Johnson Controls – Controls Group, is an expert in building automation and security systems. Brian's experience will ensure EntryReady's access control solutions are integrated with broader smart building technologies, providing a holistic approach to hotel security and management.

"We're thrilled to have such a talented group of industry leaders join our advisory board," said Camilo Soto, CEO of EntryReady. "Their expertise will be critical as we continue to innovate and expand our portfolio of access control solutions."

Strategic Focus of the Advisory Board

The advisory board's immediate focus will be on enhancing EntryReady's market presence in two key areas: enterprise-level integration and scalability and driving innovation in mobile key technology to elevate guest convenience and satisfaction. These initiatives aim to position EntryReady as the go-to solution for global hotel chains seeking seamless, secure, and user-friendly access control systems. By leveraging our board's extensive experience with major hospitality brands and guest-centric technologies, we're set to deliver unparalleled value to hotels, improving operational efficiency and transforming the guest experience with next-generation digital access solutions.

"We're excited to contribute to shaping the future of hotel access technology," said Stan Kreydin. "EntryReady's commitment to product innovation, security, and elevating the guest experience is impressive, and I'm eager to help the company continue to lead the way in transforming how hotels manage guest access."

The formation of this advisory board marks a significant milestone in EntryReady's journey to revolutionize hotel access control and guest experience. This strategic move aligns perfectly with our long-term vision of becoming the global leader in innovative, secure, and user-friendly hospitality technology solutions. By leveraging the diverse expertise of our advisory board, we are positioning ourselves to not only respond to current industry needs but also to anticipate and shape the future of hotel technology. This initiative underscores our commitment to continuous innovation and our dedication to providing hoteliers with cutting-edge tools to enhance operational efficiency and guest satisfaction in an increasingly digital world.