News Briefs

Uber and OpenTable have formed a new strategic partnership to provide seamless dining experiences for millions of highly engaged consumers around the world. The first-of-its-kind collaboration will pair Uber’s ride-hailing and delivery services with OpenTable’s expansive restaurant network across the United States, Canada, United Kingdom, Mexico, Australia and Ireland.

In the months ahead, the companies will develop integrations of the Uber Eats, Uber, and OpenTable apps to offer dining reservation access and seamless transportation options, membership benefits, and more. And for the more than 1 million restaurants worldwide that partner with the companies, the collaboration between two trusted platforms brings additional opportunities to drive revenue, engage existing diners—and reach new ones.

“We’re always looking for ways to help people go out and get the best of their cities," said Dara Khosrowshahi, CEO of Uber. “As a first step, our partnership with OpenTable will make it easier than ever to find and book a great restaurant and get there without a hitch. And we’re excited to continue making Uber One even more valuable to our members.”

“Together with Uber, we’re redefining what it means to dine out in a connected world,” said Debby Soo, CEO of OpenTable. "Dining, delivery and transportation are all intimately connected. This partnership strategically positions OpenTable to make those daily experiences as integrated and frictionless as possible for both restaurants and diners."

The partnership is expected to roll out in phases throughout the year, with both companies committed to expanding features and deepening integration over time, all in service of innovating for consumers and restaurants.

REGO RESTAURANT GROUP, a leading fast-casual restaurant platform, has named Neel Patel as Chief Executive Officer to lead Quiznos, the iconic quick-service sandwich chain, and Taco del Mar, a fast-casual restaurant chain specializing in coastal Mexican cuisine.

Previously, Patel served as Senior Vice President, Strategy & Growth at Church’s Texas Chicken, where he played a key role in the brand’s transformation and recent transactional growth, leading commercial strategy, revenue management, and global expansion efforts. He brings a wealth of experience in business transformation, growth strategy, and commercial excellence, positioning him to drive the brands’ continued expansion and innovation.

“Both Quiznos and Taco del Mar are well-positioned for expansion and accelerated growth, and we are confident that Neel is the ideal leader to drive that momentum,” said Coady Smith, a Board Member of REGO Restaurant Group and Principal at High Bluff Capital Partners. “His deep expertise in driving unit-level profitability, optimizing operations, and delivering data-driven business transformations will be instrumental as we continue to expand our brands and deliver exceptional value to our customers and franchisee partners.”

"I'm thrilled to join REGO and lead both Quiznos and Taco Del Mar into their exciting next chapter of growth," said Patel. Both brands possess powerful legacies and immense untapped potential. I'm eager to collaborate closely with our dedicated team and valued franchisees to innovate, grow, and deliver exceptional experiences for our guests and communities globally."

Previous to Church’s, Patel drove growth transformations at McKinsey & Company, advising businesses across industries on enterprise strategy, commercial optimization, data & analytics, and value creation.

• AI Review Sentiment Analysis automatically scans guest reviews to detect patterns, flag recurring complaints, and highlight operational weak spots before they impact ratings. Instead of combing through thousands of reviews, hosts get instant, actionable insights to improve service and protect their reputation.
• Host Quality Dashboard tracks listing performance and guest sentiment across platforms, helping property managers monitor trends, spot red flags, and ensure their portfolio meets platform expectations. Several Hostaway customers are already using this dashboard to create performance-based team incentives, improve service consistency, and drive higher guest satisfaction.

• AI Guest Replies handles up to 80% of routine guest questions, which often make up the majority of daily inquiries. Hostaway’s AI bot reads the entire message thread and suggests smart, on-demand responses inside the Unified Inbox. Hosts can set tone, sign as themselves, and even define how to answer specific FAQs – freeing up time and cutting support costs.
• AI Listing Description Optimization generates high-converting, SEO-friendly property descriptions that increase visibility and booking conversions. With just a few details, AI instantly produces professional, platform-optimized descriptions designed to attract more guests.
• AI Dynamic Pricing uses billions of data points – including demand, seasonality, competitor rates, and gap nights between bookings – to recommend the best possible nightly rates. Hosts using this feature have seen an average 22.3% increase in revenue per listing by filling calendar gaps and pricing dynamically to match market trends.
• AI Task Management goes beyond automation by using intelligent logic to assign tasks in real time, adapting to booking changes, guest preferences, and staff availability to optimize cleaning and maintenance schedules.
• AI Message Automations save property managers an average of 150 hours per month, reducing manual workload and allowing teams to focus on high-impact tasks.
• AI Payments & Protections includes fraud detection and secure payment integrations with Stripe, ChargeAutomation, and other leading providers – helping hosts minimize risk and maximize financial security.

The Employee Benefit Research Institute (EBRI) and Fourth published the results today of a worker hospitality industry case study which focused on the use of earned wage access programs (EWA). The study found that bill paying, food and access to wages were some of the top concerns of the workers.

In the fall 2024, nearly 70 hospitality industry workers were interviewed who used the EWA program, Fuego, during the past 12 months. The survey sought to understand the respondents’ current financial wellbeing, reasons for using an EWA and the impacts of EWA on their financial behavior.

An EWA program offers employees access to their earned pay before the traditional, scheduled payday. With earned wage access, employers can provide greater financial wellness support for their employees which can lead to a happier and more productive workforce.

“At Fourth, we're here to help restaurant owners and their teams thrive. We've always believed that earned wage access is a big lever for restaurant team members to take control of their finances, feel less stress and ultimately make them more engaged at work. I'm excited to see this study validates that,” said Clinton Anderson, CEO, Fourth.

Key findings in the new research report include:

• Paying monthly bills was the most common source of financial stress among study participants (60%), followed by not having enough savings in case of emergency (46%) and job/income security (33%).
• The most common reason cited for access to earned wages was food, reported by 76% of study participants. The second most common use reported by 47% was rent/housing.
• Over half (53%) of study participants indicated they always worry about their daily expenses.
• Approximately 57% stated EWA helped them avoid borrowing money from their friends and family and 40% noted it helped them avoid paying late fees on bills. Nearly 32% reported EWA helped them avoid a bank overdraft.
• The majority (75%) of users accessed earned wages at least on a weekly basis, as 58% indicated they use it several times a week and 17% said they use it once a week.
• Study participants were asked how much of their earned wages they accessed on average. Approximately 41% said they drew $100 or more, 27% said $50 - $99 and another 22% said $25-99.
• When asked whether they would be interested in accessing more of their wages earlier, 39% of participants stated yes. Among those, the reasoning addressed cash shortfalls, the economy and basic needs like housing, food or childcare, among other issues.

“Earned wage access programs have many features that could alleviate immediate financial stress by providing a liquidity buffer between pay periods. At the same time, concerns have been raised over the potential that on-demand access prolongs problems with cash management and, in the direct-to-consumer version, capitalizes on cyclical liquidity crunches through fees. Employer-partnered versions that can waive fees while reducing cash friction particularly when complemented by other financial wellness benefits addressing daily expenses like discounts, have the potential to improve the financial outlook of workers,” said Bridget Bearden, research and development strategist, EBRI.

To view the complete research report, “Employee Views on Earned Wage Access: A Case Study,” visit www.ebri.org/publications/research-publications/issue-briefs/content/employee-views-on-earned-wage-access--a-case-study.

This research study was conducted with the support of Fourth, a provider of Fuego, an EWA and financial wellness solution.

Grazzy, a digital tipping platform, has joined with U.S. Bank to offer a prepaid debit card program for hourly employees to easily access tips. Employers enrolled with Grazzy's digital tip service and the prepaid debit card program can issue employees a physical debit card and route tips and wages to the card, enabling access to tipped wages at the end of each shift. Like the Grazzy digital tip service, the U.S. Bank prepaid debit card program helps reduce costs for the employer and provides security and convenience for tipped employees.

Paired with Grazzy's cashless tipping platform, the debit card makes it easier for employees to access their earnings instantly, regardless of their banking status.

The debit cards also boast banking features like:

• No U.S. Bank fees charged for in-network ATM access
• Mobile app convenience
• No overdraft fees
• FDIC insurance

"This program furthers our mission to improve financial wellness for workers," said Courtney White, VP of Growth and Operations at Grazzy. "Inclusive banking solutions are essential to that mission. With this program, employers can now offer every employee instant access to their digital tips, as well as helping them spend and save in better ways."

The program is also designed to help employers retain employees longer and deliver a better pitch to job seekers. Grazzy and the new prepaid debit cards from U.S. Bank give employees instant access to tip earnings, helping employers deliver flexible pay options without changing their entire payroll structure.

"Direct debit options empower employees to manage their finances more effectively and access their earnings without delay," said Ben Osmond, Senior Vice President in Treasury and Payment Solutions at U.S. Bank. "The ability for companies to provide both the Grazzy digital tipping option and the U.S. Bank prepaid debit card solution not only creates convenience and security for employees, but also fosters a more motivated workforce and cost savings for employers."

U.S. Bank has deep history delivering efficient payment solutions to the hospitality industry. For example, many restaurants across the U.S. utilize the U.S. Bank Focus Card to pay employees. The reloadable Focus Card helps businesses reduce check issuing costs and digitally pay employees without a bank account. Cardholders can manage accounts via an app, receive text alerts when funds are deposited and withdraw funds from ATMs.  Elavon, the payment processing business of U.S. Bank, is an industry leader in hospitality, providing payment services to six of the 10 largest hotel brands.

This collaboration between Grazzy and U.S. Bank comes at a critical time as service industries continue navigating evolving post-pandemic workforce dynamics. As cashless tipping becomes a more common element of tipped jobs, this initiative provides a scalable solution for employers seeking to modernize their payment processes and improve employee satisfaction.

Panera Brands Inc., which includes the iconic fast casual concept Panera Bread, as well as Einstein Bros. Brands and Caribou Coffee, today announced that it has appointed Paul Carbone as Chief Executive Officer, effective immediately. Mr. Carbone previously served as Chief Financial Officer for the company and was appointed to the role of Interim CEO in January 2025.

“Paul’s commitment and significant contributions to Panera over the past two years – coupled with his impressive track record of success with both public and private companies in the industry – demonstrate that he has both the experience and the vision to lead the company through a period of transformation,” said Patrick Grismer, Board Chair of Panera Brands. “Paul’s tremendous focus on building talented teams who are passionate about delivering exceptional guest experiences and best-in-class franchisee profitability make him the right person to lead Panera into this next chapter of growth.”

Mr. Carbone is a seasoned professional with extensive experience working with consumer brands, including within the restaurant industry. During his time as Chief Financial Officer, Mr. Carbone played a significant role in strengthening Panera Bread’s business by identifying and executing improvements in key areas, including menu transformation, value and guest experience.

“There is tremendous opportunity ahead for Panera Brands and I believe that we are on the right path to return Panera back to its rightful position as the industry leader in fast casual,” said Paul Carbone, Chief Executive Officer of Panera Brands. “I look forward to working with the team to execute a strategic multi-year plan focused on building great teams, delivering an exceptional guest experience and driving franchise profitability.”

Mr. Carbone has spent his career driving change across the restaurant, consumer goods and retail industries. His background includes nine years as Chief Financial Officer at Dunkin’ Brands, during which time the company doubled its market capitalization after going public. He has also served as Chief Financial Officer of YETI Holdings, Inc., and SharkNinja.