News Briefs

Stayntouch, a provider of cloud-based hotel property management systems (PMS) and guest-centric technology, has partnered with Revival Hotels, a forward-thinking hospitality management firm, to empower its independent properties with a Best-in-Class cloud PMS.

Founded by hospitality veterans, Revival Hotels blends deep industry expertise with a fresh, hands-on approach to hotel management, ensuring every property operates efficiently while delivering outstanding guest experiences. In choosing Stayntouch, Revival Hotels sought a PMS partner that aligns with its hospitality-first mindset—one that offers powerful automation, cloud-based flexibility, and an intuitive interface that hotel teams can quickly adopt to enhance daily operations. 

Revival Hotels’ independent properties now benefit from a Best-in-Class PMS that offers:

• A user-friendly design for quick staff adoption and seamless training in just two days.
• Cloud-based flexibility, enabling teams to manage operations from anywhere and maintain peak performance.
• Automated workflows that streamline check-in, real-time room updates and back-office operations.
• Dedicated support and partnership, ensuring smooth implementation and continuous optimization, with support response times under one hour. 

Saxton Sharad, Founder & CEO of Revival Hotels, said: "We chose Stayntouch because it’s built for the way modern hotels operate—efficient, intuitive, and designed to work for our teams, not against them. Having worked with nearly every PMS on the market, we know that a system is only as good as how well the team can use it. Stayntouch’s ease of use, combined with its cloud-based flexibility, has allowed us to streamline front desk operations, reduce training times, and ultimately enhance the guest experience. Seeing our hotel teams thrive with this system confirms that we made the right choice."

Priya Rajamani, VP of Implementation & Support at Stayntouch, added: "Revival Hotels is the perfect mix of hands-on hospitality and strategic innovation, making them an ideal partner for Stayntouch. With our platform, we’re helping transform their operational framework to drive greater efficiency, streamline workflows, and deliver an exceptional, guest-first experience across their independent properties. We’re proud to work with a team that truly values both operational excellence and the technology that drives it.”

Shift4 has acquired a majority stake in Vectron Systems AG, a European suppliers of point-of-sale (POS) systems to the restaurant and hospitality verticals. 

Based in Germany, Vectron has 65,000 POS locations across Europe, representing. Shift4 is expected to acquire additional ownership of Vectron through a public tender offer that is expected to conclude within the next month, with a de-listing and formal integration process to occur shortly thereafter.

The acquisition is expected to provide Shift4 with an expansive customer footprint across Europe as well as a distribution network of ~300 POS resellers. As a result of the acquisition, Shift4 believes it will be able to add its integrated payment services to current Vectron customers and products, while also empowering the sales force with a compelling all-in-one POS and payments solution unrivaled in Europe.

“Shift4 was at the forefront of the convergence between software and payments in the restaurant and hospitality verticals in the US. We see an incredible amount of demand for a similar all-in-one solution across Europe,” states Shift4 CEO Jared Isaacman. “With our integrated payments and SkyTab offering, we believe we have the best solution at the right price point. Vectron will provide valuable local expertise, infrastructure, and the distribution necessary to meet the demand. This acquisition is right out of the Shift4 playbook – enabling us to unlock synergies, expand our distribution, and monetize payments for a large existing install base.”

Completes Revel Systems Acquistion

In addition to the acquisition of Vectron, Shift4 has also completed its previously announced acquisition of Revel Systems. Revel has over 18,000 merchant locations across the United States and internationally which Shift4 estimates represents a $17B+ payment opportunity. Revel also has a direct sales and dealer distribution network which Shift4 believes can be leveraged to accelerate SkyTab distribution both domestically and abroad. 

Shift4 has signed a definitive arrangement agreement to acquire Givex Corp., a global provider of gift cards, loyalty programs and point-of-sale solutions. 

The Arrangement Agreement is subject to customary closing conditions and the transaction is expected to be completed in the fourth quarter of this year. 

With across more than 100 countries, Givex serves a wide range of businesses in various industries, including 7-Eleven, Wendy’s, Best Western, Texas Roadhouse. 

The company offers robust gift card and e-gift solutions as well as customizable loyalty programs, and a point-of-sale (POS) system for various business types, among other value-added services.

 “Givex has a considerable footprint around the world which will dramatically increase Shift4’s overall customer base,” states Shift4 President Taylor Lauber. “At the same time, their gift card and loyalty solutions are second to none and will add significant value for our current customers, creating stickier relationships andh 130,000+ active locations enhancing our overall value proposition. Similar to other deals we have recently completed, this acquisition aligns perfectly with how we like to deploy capital – adding blue-chip merchants at a low customer acquisition cost while delivering additional benefits to our customer base.” 

“The Givex team looks forward to joining the Shift4 family and bring our enterprise gift card capabilities and loyalty programs to hundreds of thousands of new customers,” says Don Gray, CEO of Givex. “By combining Shift4’s end-to-end payment solution with our value-added engagement services, we can deliver an unparalleled package to both of our customer bases.”  

Paytronix has launched its partnership with multi-unit guest feedback and guest experience platform, Ovation. Together the two platforms aim to provide brands with deeper analysis and insight from customer feedback.

Jake Levine, VP of Partnerships at Ovation expressed how the integration benefits restaurants: “At Ovation we always say, ‘The value is in the volume’. You need to hear from a good amount of your guests to truly get a clear understanding of what’s happening in your stores. Our partnership with Paytronix aims to provide restaurants with another avenue for seamless guest feedback.”

The partnership will prove to be particularly valuable for Paytronix customers with loyalty integrations and strong mobile presences. By capturing in-store and online orders, brands with both solutions enabled will be able to automatically send customized surveys to customers thirty minutes after a transaction.

Through text, guests are directed to a brief survey about their experience. Happy guests are prompted to engage further with the brand, while unhappy guests are asked to provide additional insights. These insights are sent directly to the company, allowing them to respond and win the guests back in real time. From there, an AI-driven categorization algorithm turns the feedback into exactly what operators need to know: data on what’s going well and what needs work.

“At the heart of integrations like this is the desire to go beyond the initial interaction”, said Kalani Stephens, Director of Strategic Partnerships at Paytronix. “The ability to immediately increase the volume of feedback, is extremely valuable. With Ovation, we aim to help brands learn from the data, improve their relationships with the guests and reward loyal, positive behavior with unique opportunities.”

• The study surveyed 502 IT decision-makers from the software/technology, financial services, retail, and e-commerce sectors across the UK, US, and ANZ. 
• *DMARC, which stands for Domain-based Message Authentication, Reporting, and Conformance, is an email validation system that detects and prevents email spoofing, preventing phishing attacks  
• ** Requirement 5.4.1 of the new PCI DSS v4.0.1 introduces stricter anti-phishing measures requiring organisations to implement DMARC, Sender Policy Framework (SPF), and DomainKeys Identified Mail (DKIM) to protect payment-related emails from spoofing and fraud. 

Fishbowl and Onosys announce a strategic partnership.  

By integrating Fishbowl's iGuest Relationship Management, loyalty, marketing automation, and analytics with Onosys' omnichannel online ordering capabilities, this partnership creates a seamless ecosystem for restaurant operators. The collaboration will empower brands to leverage customer data more effectively, deliver highly personalized marketing campaigns, and optimize the digital ordering experience.

A Unified Solution for Restaurant Growth

Through this partnership, restaurant operators will benefit from:

• Enhanced Customer Insights – By combining transactional data from Onosys with Fishbowl's marketing intelligence, brands can gain deeper insights into customer behavior and preferences.
• Personalized Marketing Campaigns – Restaurants can deliver hyper-targeted promotions and loyalty programs, increasing guest retention and order frequency.
• Seamless Digital Experience – A frictionless transition from marketing campaigns to online ordering reduces drop-off rates and improves conversion.
• Increased Revenue Opportunities – Data-driven promotions and an optimized ordering experience help restaurants maximize order values and drive incremental revenue.

"At Fishbowl, our mission is to help restaurants build stronger connections with their guests through data-driven marketing. Partnering with Onosys allows us to extend this value by ensuring that the guest journey from engagement to transaction fits the brand's standards and elevates the guest experience," said Adam Ochstein, CEO of Fishbowl.

"Onosys is committed to providing restaurant brands with the best digital ordering experience while reducing operational friction. By collaborating with Fishbowl, we're equipping operators with the tools they need to drive guest loyalty marketing and long-term success," added Chris Anderle, President at Onosys.

This collaboration marks a significant step toward the future of restaurant technology, where marketing and digital ordering work together to create a more personalized and profitable guest experience.