News Briefs
- 3/4/2025
Jason's Deli Enhances Customer Experience with Cartwheel's Unified Delivery Management Platform
Jason's Deli has partnered with Cartwheel, an enterprise delivery management platform, to optimize its delivery operations across all channels. The technology has been rolled out across 242 Jason’s Deli corporate and franchise locations nationwide.
Jason's Deli's implementation of Cartwheel technology has transformed their delivery management from a manual process to a fully automated system, customized to meet their unique operational needs. In late 2024, Jason’s Deli joined Cartwheel-partner Olo, a leading restaurant technology provider, to enhance both its individual and catering online ordering and delivery capabilities across all channels— in-house, hybrid and third-party.
“This partnership with Cartwheel represents our commitment to operational excellence and the customer experience,” said Amy Schuster, Vice President of IT at Jason's Deli. “By implementing Cartwheel's unified delivery management platform, we've streamlined our operations, reduced the load on team members, and enhanced our ability to ensure the best, most efficient customer service across all ordering channels.”
The partnership has already yielded significant operational improvements across Jason's Deli's delivery operations. The chain's in-house drivers use the Cartwheel Driver App to ensure consistent service quality while providing customers with their preferred real-time order tracking. The average driver’s rating is above 4.7, and recent industry research indicates that 90% of customers are more likely to order from restaurants offering delivery tracking updates.
Cartwheel's AI-powered auto-dispatch system further optimizes delivery routing and reduces delivery times, particularly benefiting the restaurant’s thriving catering business. Since integrating Cartwheel, Jason’s Deli has seen an increase in on-time deliveries, resulting in a boost in repeat orders, and a reduction in customer calls thanks to real-time tracking.
“Jason's Deli exemplifies the future of efficient, customer-centric restaurant operations,” says Alex Vasilkin, CEO of Cartwheel. “By leveraging our hybrid approach and AI-powered dispatch capabilities, Jason’s Deli is setting new standards for delivery excellence in the industry.
With native integrations to leading partner platforms including Olo, Toast and ezCater, Cartwheel manages Hybrid Delivery, 3rd-party partnerships with national and 50+ local DSPs, and catering delivery, helping brands increase repeat orders. For more information, visit www.trycartwheel.com.
- 3/4/2025
Hospitable Announces Major Upgrades to Financial Tools, Including QuickBooks Integration and New CPA
Vacation rental management platform Hospitable is making financial management easier for property managers with major upgrades to its accounting tools, including expert-backed compliance, flexible revenue recognition, and automated bookkeeping.A key feature of this update is Hospitable’s new QuickBooks integration, which eliminates manual data entry and reduces errors. Revenue and expense data from Owner Statements now sync automatically into QuickBooks as soon as they’re published in Hospitable, keeping financial records up to date and accurate. Transactions are also automatically categorized within QuickBooks, streamlining bookkeeping for property managers and improving financial reporting. This integration is available as part of Hospitable’s Mogul plan, designed for professional property managers looking to scale efficiently.Hospitable is also launching an advanced revenue recognition tool, giving property managers full control over how and when income is recorded. Hosts can now choose to recognize revenue at check-in, check-out, or on a nightly basis — offering much-needed flexibility for businesses that handle upsold services or need to align revenue with tax and financial planning.To further strengthen its financial capabilities, Hospitable has also brought a Certified Public Accountant (CPA) onto its product team, ensuring its features meet top accounting standards. This addition brings expertise in financial reporting, compliance, and best practices, reinforcing Hospitable’s commitment to accuracy and automation in STR financial management.The updates come as Hospitable continues to gain industry recognition, recently being featured on G2’s Best Real Estate Software list — a ranking based on verified customer feedback and market impact.Pierre-Camille Hamana, CEO and Founder of Hospitable, said: “Our new features provide property managers with precise, real-time financial insights and the flexibility to adapt revenue recognition to their unique business models. Bringing a CPA into our team reinforces our commitment to building solutions that aren’t just powerful, but also financially sound and fully compliant.”Founded in 2016, Hospitable is a vacation rental software provider offering a suite of tools that empower hosts to automate the most time-consuming elements of hosting. Hosts use Hospitable to answer 90% of guest messages with AI-powered automated messaging, to automate their team notifications so they never miss a clean, and to avoid double bookings with a synchronized calendar across booking channels. - 3/4/2025
HotelPORT® Partners with Daitrix to Launch ReputationAI for Hotels, Restaurants, and Spas
HotelPORT, (www.hotelport.co) a provider of hospitality technology solutions, is excited to announce its partnership with Daitrix to launch ReputationAI, a groundbreaking platform designed to transform how hotels, restaurants, and spas manage their online reputation. This innovative solution leverages cutting-edge artificial intelligence to provide businesses with actionable insights and tools to enhance guest satisfaction and operational excellence.
ReputationAI is poised to disrupt the hospitality industry by offering a comprehensive suite of features that monitor and analyze customer feedback in real-time. This allows businesses to respond swiftly and effectively, ensuring that guest experiences are consistently elevated. By integrating advanced technology with a user-friendly interface, ReputationAI empowers businesses to maintain integrity and excellence in their operations.
"At HotelPORT, we are committed to delivering solutions that benefit our partners by enhancing their service capabilities and driving growth," said Fred Bean, Founder & CEO of HotelPORT. "Our collaboration with Daitrix reflects our dedication to innovation and excellence, ensuring that our clients can meet the evolving needs of their guests with confidence and integrity."
- 3/4/2025
Cendyn Goes Bold with AI Across Hotel Analytics Platforms
Cendyn, a global integrated hotel technology company, has advanced its business intelligence solutions with AI-enabled analysis to deliver hotels smarter data with practical commercial insights.
Reinforcing its commitment to empowering hotels globally to excel through world-class technology, Cendyn has integrated AI into its CRM and Knowland platform. Hotel sales and marketing teams now have quickly accessible actionable insights, reducing manual management of spreadsheets and complex reports.
Through the launch of CRM Analytics, Cendyn is revolutionizing data and insights available for hotel customer relationship management. AI-generated insights and analysis allow hotels to quickly leverage real-time guest behavior data to optimize marketing campaigns and uncover key business drivers with precision. Smart narratives that concisely and succinctly summarize data, simplify and identify trends from complex datasets for hotels to take immediate action.
Following the acquisition of Knowland in October 2024, Cendyn launched a new AI search capability within the platform to further assist hotels in accessing business intelligence. This new AI search capability aligns with the latest consumer search trends, enabling hoteliers to input long-form queries as they do with traditional search engines. With a smarter, more user-friendly entry point to Knowland data, hoteliers retrieve insights faster and more intuitively to identify future business prospects and maximize market competitiveness.
This news comes alongside the official expansion of Knowland beyond the United States, Middle East, and APAC back into Europe. With London as the first market, hotels and venues will soon be able to leverage the platform to drive total account revenue with data-backed insights, capitalizing on growing opportunities in the MICE sector.
“We strongly believe that leveraging tools like AI across our suite of solutions will enable our customers to do their jobs more effectively and provide significant time savings,” said Chris Egan, Chief Product Officer, Cendyn. “AI analysis is giving visibility to aspects of our customer’s performance that may otherwise be overlooked.”
“By using long-form text for search queries and pulling tangible insights out of complex data charts, hoteliers can quickly get the precise information they need. This will help the industry move beyond static reports to dynamic, real-time intelligence that results in more direct bookings and increased revenue. As an integrated solutions provider, we are in the process of bringing together data from different sources and leveraging AI to provide even greater business optimization in a manner that hasn’t been done before.”
The integration of AI for advanced data functionality across the Cendyn portfolio provides the hotel industry with a powerful collection of integrated solutions, enabling hoteliers to find new guests, book more direct, and grow revenue.
- 3/4/2025
Mews Secures Major Investment to Cement Industry Leadership and Redefine Hospitality Management
Mews, a hospitality technology platform, announced it has raised $75 million, led by Tiger Global, a renowned global investment firm, alongside existing investors, Kinnevik, Growth Equity at Goldman Sachs Alternatives and Battery Ventures.This funding strengthens Mews’ leadership in hospitality, fueling its expansion in the U.S. and DACH, accelerating platform innovation with AI-powered revenue management capabilities, and driving strategic acquisitions.Mews experienced remarkable global growth during 2024. The company grew at over 50% year-on-year, processed over $10 billion in payments volume, and generated over $200 million in revenue. Mews signed marquee customers, including BWH Hotels, completed the acquisition of Atomize, and reached an impressive 20% market penetration in the DACH region.The latest funding marks a pivotal moment in Mews’ expansion strategy, with a focus on accelerating its growth in the U.S. - one of the most dynamic hospitality markets. Mews continues to capture market share and expand its footprint across North America, and recent milestones include:- 2x revenue in North America year-on-year
- 2x the number of hospitality brands using Mews and welcoming forward-thinking brands including Lark Hotels, BWH Hotels and Weekender
- More than doubled the number of rooms and spaces managed via Mews, fast outpacing some of the most established PMS players in the U.S.
Additionally, the investment will accelerate Mews’ R&D efforts, fuelling innovation that addresses the evolving needs of the modern hospitality landscape. By continuously investing in technology, Mews is shaping the future of hospitality management, offering unparalleled scalability, automation, and operational intelligence for some of the biggest hospitality brands in the world."It was clear to us that Tiger Global is a compelling partner for the next chapter of our journey,” said Richard Valtr, Founder of Mews. “Their experience with high-growth technology companies and category winners in the U.S., including Toast, Procore and ServiceTitan, is invaluable as we continue to expand our footprint, accelerate innovation, and pursue strategic acquisitions. This investment reaffirms our dedication to the U.S. market, where we have established strong leadership and have invested over $50 million to expand our business in the last couple of years. We will continue to invest substantially in the market, reinforcing our long-term strategy of global growth and leadership.”Matt Welle, CEO of Mews, added: "Our vision has always been to redefine hospitality with spaces that put people at the heart, and this investment propels us even closer to achieving that goal. There are so many opportunities for AI to enhance both the guest journey and operational efficiencies in an industry that is so data rich. With Tiger Global’s backing, we’re excited to build on the wave of innovation at the intersection of hospitality and AI, with Mews at the center of it.”Sara Eadie, Tiger Global, commented: “Mews is redefining what it means to deliver exceptional guest experiences in the hospitality sector and beyond. Our partnership with the Mews team marks an exciting step as they continue to expand in North America and strengthen their global market leadership.” - 3/3/2025
Sabre Hospitality Introduces SynXis Pay to Improve Payment Experience and Simplify Transactions for Hoteliers
Sabre Hospitality, a division of leading global travel technology company Sabre Corporation, shared plans to release SynXis Pay, its new solution that eases payment pain points for travelers and hoteliers alike.
For travelers, SynXis Pay integrates with over 250 alternative payment methods, including Apple Pay, Google Pay, PayPal, Klarna, WeChat Pay and more, adding much needed flexibility when it comes to checking out on their favorite hotel websites. Additionally, it enables a new express checkout experience in SynXis Booking Engine if the guest selects Apple Pay or Google Pay.
Those integrations are just one part of the equation. For hotels, SynXis Pay greatly reduces the complexity of managing multiple payment types in one place. SynXis Pay’s orchestration layer – powered by CellPoint Digital, the leader in payment orchestration –optimizes global payment acceptance by seamlessly connecting to multiple gateways and dynamically enabling the most relevant payment methods based on the guest’s location. In collaboration with other payment partners within the ecosystem, hotels can customize payouts in their local currency, converting from the guest's preferred currency. This minimizes exposure to foreign exchange rates and simplifies reconciliation. Plus, the enhanced guest experience contributes to increased conversion rates.
“At Sabre Hospitality, we love to solve complex travel challenges in ways that benefit both our customers and travelers,” said Juan Abello, Vice President of Product Management at Sabre Hospitality. “SynXis Pay is a prime example of that mission, offering travelers the flexibility and personalization they desire, while simplifying the resulting output and payout for our hoteliers. For some time, both sides of hospitality transactions have been hungry for improved payment processes. This is the truest definition of a ‘win-win’ scenario.”
SynXis Pay will be released in phases over the coming months.
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