News Briefs
- 2/18/2025
Hospitable Launches iCal Imports
Vacation rental management platform Hospitable has today launched iCal Imports, a brand new feature that allows hosts and property managers to seamlessly sync bookings from dozens of smaller online travel agencies (OTAs) and niche booking platforms.Extending beyond Hospitable's direct integrations with Airbnb, Vrbo, Booking.com, Agoda, and Google Vacation Rentals, the feature addresses a key pain point for hosts — managing listings across multiple platforms that don’t integrate with property management software.With iCal Imports, hosts can now effortlessly sync bookings across Expedia, Furnished Finder, Tripadvisor, HipCamp, Hopper, Houfy, Misterb&b, and many more — including regional marketplaces that were previously difficult to integrate. Whether hosts are already listed on these channels or looking to break into new markets, this feature provides an automated, reliable way to centralize operations and maximize occupancy.Reservations from external channels are automatically imported into Hospitable’s platform every hour, eliminating the risk of double bookings and streamlining multi-platform management. But this isn’t just about syncing calendars — every booking, no matter where it comes from, is treated as a full-fledged reservation, unlocking Hospitable’s suite of automation and AI tools. Hosts can send personalized welcome messages, automate check-in instructions, upsell premium add-ons, and instantly respond to guest inquiries through Hospitable’s AI-powered Knowledge Hub. This ensures that every guest, no matter where they booked, receives a consistent, high-quality, and branded experience.By supporting iCal, a widely used calendar format in property management systems, Hospitable enables hosts to automatically sync availability with niche OTAs, maximizing their reach and unlocking new booking opportunities with minimal effort.Pierre-Camille Hamana, CEO and Founder of Hospitable, said: “Until now, expanding to additional channels often came with added complexity for hosts. But listing beyond the big platforms shouldn’t mean more stress and manual work. Many hosts want to tap into niche OTAs and new audiences but are held back by the hassle of managing multiple calendars, inboxes, and booking systems. iCal Imports removes that barrier. Now, hosts can confidently expand their reach without worrying about double bookings, missed messages, or operational chaos. Every reservation syncs into one system, every guest gets a seamless experience, and hosts can finally scale their business on their terms, without the extra workload.”Founded in 2016, Hospitable is a vacation rental software provider offering a suite of tools that empower hosts to automate the most time-consuming elements of hosting. Hosts use Hospitable to answer 90% of guest messages with AI-powered automated messaging, to automate their team notifications so they never miss a clean, and to avoid double bookings with a synchronized calendar across booking channels. - 8/27/2024
Shift4 Invests in German POS Company, Closes Deal on Revel Systems
Shift4 has acquired a majority stake in Vectron Systems AG, a European suppliers of point-of-sale (POS) systems to the restaurant and hospitality verticals.
Based in Germany, Vectron has 65,000 POS locations across Europe, representing. Shift4 is expected to acquire additional ownership of Vectron through a public tender offer that is expected to conclude within the next month, with a de-listing and formal integration process to occur shortly thereafter.
The acquisition is expected to provide Shift4 with an expansive customer footprint across Europe as well as a distribution network of ~300 POS resellers. As a result of the acquisition, Shift4 believes it will be able to add its integrated payment services to current Vectron customers and products, while also empowering the sales force with a compelling all-in-one POS and payments solution unrivaled in Europe.
“Shift4 was at the forefront of the convergence between software and payments in the restaurant and hospitality verticals in the US. We see an incredible amount of demand for a similar all-in-one solution across Europe,” states Shift4 CEO Jared Isaacman. “With our integrated payments and SkyTab offering, we believe we have the best solution at the right price point. Vectron will provide valuable local expertise, infrastructure, and the distribution necessary to meet the demand. This acquisition is right out of the Shift4 playbook – enabling us to unlock synergies, expand our distribution, and monetize payments for a large existing install base.”
Completes Revel Systems Acquistion
In addition to the acquisition of Vectron, Shift4 has also completed its previously announced acquisition of Revel Systems. Revel has over 18,000 merchant locations across the United States and internationally which Shift4 estimates represents a $17B+ payment opportunity. Revel also has a direct sales and dealer distribution network which Shift4 believes can be leveraged to accelerate SkyTab distribution both domestically and abroad.
- 8/27/2024
Shift4 Strikes Deal to Buy Givex
Shift4 has signed a definitive arrangement agreement to acquire Givex Corp., a global provider of gift cards, loyalty programs and point-of-sale solutions.
The Arrangement Agreement is subject to customary closing conditions and the transaction is expected to be completed in the fourth quarter of this year.
With across more than 100 countries, Givex serves a wide range of businesses in various industries, including 7-Eleven, Wendy’s, Best Western, Texas Roadhouse.
The company offers robust gift card and e-gift solutions as well as customizable loyalty programs, and a point-of-sale (POS) system for various business types, among other value-added services.
“Givex has a considerable footprint around the world which will dramatically increase Shift4’s overall customer base,” states Shift4 President Taylor Lauber. “At the same time, their gift card and loyalty solutions are second to none and will add significant value for our current customers, creating stickier relationships andh 130,000+ active locations enhancing our overall value proposition. Similar to other deals we have recently completed, this acquisition aligns perfectly with how we like to deploy capital – adding blue-chip merchants at a low customer acquisition cost while delivering additional benefits to our customer base.”
“The Givex team looks forward to joining the Shift4 family and bring our enterprise gift card capabilities and loyalty programs to hundreds of thousands of new customers,” says Don Gray, CEO of Givex. “By combining Shift4’s end-to-end payment solution with our value-added engagement services, we can deliver an unparalleled package to both of our customer bases.”
- 2/18/2025
Sparkfly Expands to Over 18,000 Locations, Posts 30% Growth in 2024
Sparkfly, for 2024, posted a 30% revenue increase year-over-year, while maintaining a 98.6% client retention rate and a 99.4% revenue retention rate.
“Now more than ever, consumers are demanding greater value from their retail, QSR, and other food service experiences – and our growth is reflective of the trust our customers have in our ability to enhance those experiences and drive revenue,” said Catherine Tabor, Founder & CEO at Sparkfly. “Sparkfly is committed to transparency, partnerships, innovation, and customer success, driven by our focus on establishing meaningful relationships, improving and expanding our integrated partner network, and enhancing our platform capabilities. All centered around our core competencies – Offer Management, Loyalty, Digital Wallet, and Middleware integrations – ensuring we deliver the scalable and feature-rich experiences our customers demand to maintain a competitive advantage.”
Sparkfly onboarded 12 new enterprise customers in 2024, expanding its portfolio to over 100 brands across more than 18,000 locations. New customers include Costa Vida, Piada, Cici’s Pizza, Fogo de Chão, California Fish Grill, bartaco, Benihana, Tex’s Chicken & Burgers, Miller’s Ale House, Eggs Up Grill, Flanigan’s, and one of the fastest growing fast-casual burger chains in the industry. The company’s Loyalty offering has caught fire with new customers, with more than two-thirds signing on to Sparkfly Rewards.
The company significantly expanded its integrated partner ecosystem in 2024 across multiple technology categories:
- Marketing Cloud Platforms: Sparkfly enhanced its Olo Engage integration, launched a new real-time bi-directional integration with Klaviyo’s Marketing Cloud for offer, loyalty, and digital wallet capabilities, and strengthened its integrations with Iterable, Attentive, and Braze.
- Customer Data Platforms (CDP): The company optimized real-time data transfer capabilities with Bikky and mParticle.
- Local Store Marketing (LSM): Sparkfly integrated with Sageflo and SmarterSends for integrated offer delivery at the local level.
- Point of Sale Platforms (POS): Sparkfly implemented real-time integrations between its Offer Management, Loyalty, and Digital Wallet Platform with leading POS providers including Qu, Par, Revel, NCR Cloud (Silver), Tray.io, Plum, North Key Systems, and CBS NorthStar.
- Web and Mobile Development Platforms: The company enhanced its strategic and technical collaboration with Plein Air while adding new integrations with UnPLUG and Checkmate.
In 2024, Sparkfly enhanced its platform capabilities with significant improvements to its self-service portal, including new program administration tools, advanced troubleshooting capabilities, and expanded data accessibility functions. The company also improved its Loyalty features based on client feedback and extended creative control options for smart landing pages and “save for later” communications.
Sparkfly added key positions across implementations, customer success, technical support, and infrastructure teams in 2024, while maintaining 100% employee retention since September 2022. Looking ahead, the company will expand its development and product teams while enhancing its Offer Management, Loyalty, Digital Wallet, and Middleware integrations.
- 2/18/2025
Paul Macaluso Joins Torchy's Taco as Chief Executive Officer
Paul Macaluso will be joining Torchy’s Tacos as Chief Executive Officer, effective February 24. He succeeds founder Mike Rypka, who will transition into a new role as Chief Innovation Officer.
Macaluso has more than 30 years of experience building respected brands and driving business success across the restaurant industry. Most recently, he served as President and CEO of Another Broken Egg Cafe, a high-growth daytime-only restaurant concept, overseeing significant business and footprint expansion. He also previously held progressive marketing and leadership roles at GoTo Foods (formerly FOCUS Brands), a developer of global multi-channel foodservice brands, including President of McAlister’s Deli, as well as Senior Vice President leading brand marketing strategy for Auntie Anne’s, Carvel, Cinnabon, McAlister’s Deli, Moe’s Southwest Grill, and Schlotzsky’s. Macaluso has also served in senior brand and marketing positions at SONIC Drive-In and Burger King Corp.
The Torchy’s Board of Directors commented, “After an in-depth search, we are thrilled to welcome Paul to Torchy’s. His long track record of delivering growth across iconic large-scale and up-and-coming restaurant brands makes him uniquely suited to lead Torchy’s through its next chapter. We are also grateful to Mike for his dedicated leadership over the years and look forward to his continued contributions.”
- 2/18/2025
First Dual-Branded Applebee’s, IHOP Opens
Dine Brands Global, in partnership with franchisee Ramzi Hakim Group, has opened the first dual-brand Applebee’s | IHOP restaurant in the U.S. The new restaurant opened to the public on February 18, in Seguin, Texas.
At the dual-branded Applebee’s | IHOP restaurant guests can enjoy all the classics from IHOP’s world-famous pancakes and breakfast offerings to Applebee’s fan-favorite boneless wings, burgers, and appetizers from morning to late-night. The unique menu features beloved items from both brands that can be mixed, matched, and ordered any time of day, including specialty cocktails such as an espresso martini or Irish coffee – all under one roof. This restaurant also introduces new, exclusive menu items, like the Buffalo Chicken Omelette and Ultimate Breakfast Burger, available only at U.S. dual-branded locations.
“For decades, Applebee's and IHOP have been places where friends gather, families celebrate, and careers begin. Now, with our dual-branded restaurant, we are combining the strengths of both brands to create a unique and innovative dining experience that offers choice, variety, and value to guests,” said Dine Brands chief executive officer John Peyton. “Our international success with this concept has shown that our brand menus complement each other, providing something for everyone, from early mornings to late nights. We are excited to bring this new dining option to Seguin and look forward to expanding it to more communities across the country.” At MURTEC 2024, Peyton took to the stage to talk about the success of the dual-branded concept oversees and share why the company had tripled its tech spend.
When guests walk through the doors of this dual-branded location, they will find two distinct dining areas to choose from—the warm, familiar atmosphere of Applebee’s or the bright, cheerful ambiance of IHOP. The shared common areas, including the host stand and bathrooms, create an integrated experience, and the optimized back-of-house and single kitchen, provide operational efficiencies.
“We’re thrilled to welcome guests and serve the community of Seguin with all the IHOP items they know and love, while also introducing them to Applebee’s selection of lunch and dinner favorites,” said Ramzi Hakim, president of Ramzi Hakim Group. “As owners of both IHOP and Applebee’s restaurants, we are no strangers to these iconic brands and are honored to open the first U.S. dual-branded location in this great community.”
Dine Brands currently franchises 13 international dual-branded locations across Canada, Mexico, Honduras, and the Middle East, as of September 30, 2024. The system is slated to break ground and open 14 more dual-branded locations in the United States through 2026 by transforming existing single-branded restaurants and building new locations from the ground up.